All done in 90 seconds ! Very pleasant folks at airport. Great customer support from Kyrsty. Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.... See more
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For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she... See more
My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and... See more
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to bo... See more
Company replied
4.5
Excellent
150 reviews
No recent history of asking for reviews
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Kyrsty was very helpful when dealing…
Kyrsty was very helpful when dealing with my questions regarding PCR tests. It made it so much easier
November 6, 2021
Unprompted review
Ella is lovely with the customer…
Ella is lovely with the customer support and answering questions!
November 5, 2021
Unprompted review
Ella was phenomenal and very…
Ella was phenomenal and very responsive. I messed up my schedule in Ireland and was nervous I might not be able to make it to the test site on time. She was quick and was able to change my schedules time to fit my schedule. Highly recommend this service!
November 4, 2021
Unprompted review
Kirsty was very helpful
Kirsty was very helpful, every time I went back and answered a question, she answered it, and helped to take the stress out of the scheduling process
November 2, 2021
Unprompted review
Emma was very helpful and friendly
November 2, 2021
Unprompted review
Lyndsey in customer care was very…
Lyndsey in customer care was very helpful.
November 2, 2021
Unprompted review
EU Certificate provided very fast after…
EU Certificate provided very fast after my query
November 1, 2021
Unprompted review
Krysty was incredibly helpful
November 1, 2021
Unprompted review
Solid work ella
October 30, 2021
Unprompted review
Good feedback and information.
October 29, 2021
Unprompted review
Lyndsey was very helpful!
Lyndsey was very helpful to me in attempting to get answers to difficult questions about Covid testing. Although she respected the limits that prevented her from giving certain types of advice, she did take the initiative and direct me to other potential sources of such information rather than just shutting down my inquiry. She was very professional and felt she was also very empathetic. Top notch service.
October 29, 2021
Unprompted review
Quick and polite
She was really politely and did everything very quickly. Thank you again.
October 28, 2021
Unprompted review
Great service and information
October 27, 2021
Unprompted review
I would love to thank you one of your…
I would love to thank you one of your employees KYRSTY for great, professional and fast service. THANKS again. Best regards. Ivana
October 27, 2021
Unprompted review
The website is clunky at best
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to book fast tests for the group. In short, look else ware - not worth the frustration
October 26, 2021
Unprompted review
Reply from rocdoc.ie
Apologies we did have some IT issues today when we were updating the usual security patches which did cause the system to slow down. All back on track within 2 hours. Apologies again. Not the norm for us
Easy to use great service
Easy to use great service. Kyrsty in customer service was excellent in assisting me with my appointment.
October 24, 2021
Unprompted review
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