All done in 90 seconds ! Very pleasant folks at airport. Great customer support from Kyrsty. Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.... See more
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For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she... See more
My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and... See more
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to bo... See more
Company replied
4.5
Excellent
150 reviews
No recent history of asking for reviews
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Quick response from customer care is…
Quick response from customer care is impressive. He/she resolved the problem in a very less time
October 24, 2021
Unprompted review
Excellent experience
Super service. We booked antigen test for 7 year old for travel. From when we arrived at check in to leaving after the test it took less than 5 minutes. I had the results 20 minutes later. I needed pdf cert for flying and was quickly and wonderfully assisted by Ella. Highly recommend.
October 24, 2021
Unprompted review
Kyrsty was a star
Kyrsty clarified all my questions and was really helpful. Great customer care.
October 24, 2021
Unprompted review
great last minute service
October 24, 2021
Unprompted review
Well done Krysty
Krysty very quickly overcame the design deficiency of the website. All booked now. Thanks
October 23, 2021
Unprompted review
Kyrsty was prompt and concise with the…
Kyrsty was prompt and concise with the information provided. Greatly appreciated.
October 23, 2021
Unprompted review
Error sorted quickly and pleasantly by Lyndsey
Made an error when booking both myself and my husband in for a PCR test in early November - both confirmations came back in my name so I was anxious that we would both be given the test and our results - however it was dealt with super efficiently through and online chat with Lyndsey and the adjusted email came through immediately. Thank you, Lyndsey!
October 23, 2021
Unprompted review
Customer Service the way it's supposed to be!
Customer Service the way it's supposed to be!
Quick response on chat. Kyrsty was able to help with rescheduling an appointment with no fuss at all. Fantastic customer service. Thanks!
October 23, 2021
Unprompted review
Visiting Ireland after the opening
Visiting Ireland after the opening, and after being away for 2 years has been wonderful. However, booking a PCR to return home to Dubai did prove challenging. It is so easy in Dubai, you ring a clinic and a nurse comes to your home within an hour and makes a test, for 20 euro. Ireland however has a seeming problem in finding places to get a test. Ireland is like a 3rd world country when it comes to ease of medical service. Thankfully, Kyrsty was there to help me figure out how to get the tests booked, and without her help online I would have struggled to find the way to get my family back home. Thank you Kyrsty, and thank you rocdoc....
October 23, 2021
Unprompted review
Ella was extremely helpful and patient
October 22, 2021
Unprompted review
Perfect
Emma was very friendly, reacted super quick and helped me finding a solution to my problem
October 19, 2021
Unprompted review
Kyrsty was great!
Kyrsty was quick, knowledgeable and friendly to deal with :)
October 19, 2021
Unprompted review
Quick and efficient.
Quick and efficient.
Lyndsey answered my questions and helped me with what I needed to know.
October 19, 2021
Unprompted review
Very nice communication
October 18, 2021
Unprompted review
Kyrsty was extremely helpful with…
Kyrsty was extremely helpful with answering all of my Qs :)
October 15, 2021
Unprompted review
Krysty was very helpful getting me the info I needed prior to travel
Krysty was very helpful getting me the information I needed about testing prior to travel. Very clear and concise, I got all the information I requested.
October 15, 2021
Unprompted review
Very helpful
October 15, 2021
Unprompted review
Anna was very helpful in this process
Anna was very helpful in this process! Thank you!
October 13, 2021
Unprompted review
Kyrsty was a great help
Kyrsty was a great help! I made a small booking mistake and she was able to sort it out straight away with no bother. Great customer service!!
October 13, 2021
Unprompted review
Great service. Thanks Megan
Megan was patient, very helpful and responded to my questions immediately
October 12, 2021
Unprompted review
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