All done in 90 seconds ! Very pleasant folks at airport. Great customer support from Kyrsty. Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.... See more
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For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she... See more
My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and... See more
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to bo... See more
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question answered quickly
Delighted with the experience!
Easy and quick, staff is very friendly and helpful. I was late for my appointment but it wasn’t a problem. Definitely recommend this place!
P.S. website is freezing sometimes but over than that is brilliant company!
Go somewhere else.
One star is too much. A very unprofessional company !!!
If I could give zero stars I would
If I could give zero stars I would , Its the worst company I have ever dealt with, was told to book my PCR test a day earlier then I wanted to as a result the test is useless because its not in the 72 hour window. when I raised the issue I was told I was in the wrong in the chat log she would not even issue me a voucher for a antigen test to try resolve the matter. Then i was told she would pass the information to her team leader trying to waste time so i would have to purchase another test. They are absolute robbers stay clear of them
Poor Communication and Customer Service
I booked a PCR test with Rocdoc in Knock after travel abroad for work. It was advertised as 1-2 days waiting time for results. The test itself was fine and I was told after the test I'd have my results in 24hrs as they weren't too busy. After 24hrs passed I contacted them via online chat (only option) and was told there was no way to track my test and give an expected time but it could take up to 48 hours for result. 48 hours have now passed and they are now telling me I'll have my result by midnight tonight (60 hours).. As a result I've had to arrange further accommodation and change plans with work. They should make it clear to people through their online description and staff on site how long you will realistically have to wait for a test result. I was tested in UK before departure and had results in less than 24hrs at a cheaper cost.. typical Ireland..
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