RST Breakdown Recovery Reviews 

I had an excellent experience with RST Breakdown Service! The team arrived promptly and handled my car with great care. Their professionalism and friendly attitude made a stressful situation much easier. The pricing was fair, and there were no hidden fees. I highly recommend their service for anyone in need of reliable and efficient towing!

My Golf R vehicle broke down in ongard. Needed it recovered to Enfield and called RST Breakdown Recovery in Enfield. After a quick conversation. I was quoted. Paid a deposit and the driver arrived within 35 minutes.

The driver was profissional and friendly.

Within two hours I was home with my vehicle.

Thank you Daniel for organising the recovery and getting us home.

I needed a quick tow and googled towing services near me. RST popped up, and after a check over their website I made a phone call. Just for reference here, their website in multiple places talks about "their" dedicated team and "their" experienced recovery drivers. I had no key for the vehicle, and it was explained to me that specialist equipment would be required - some kind of skates to get the car onto the vehicle. I was quoted £220. When the recovery driver came he actually had not been given an accurate description of the job and didn't have the equipment needed. He proceeded to wedge a piece of plastic into the door and forced a large branch through the gap to press the handle and unlock the door. This took some time, but he was eventually able to get in and release the handbrake in order to get the car in the truck. On the journey, the driver informed me that RST do not actually have their own drivers and that they essentially call local towing services and hire them to do the jobs. He was shocked at what I had been charged due to the fact that they were only paying him £110 and had even bartered him down to that price from his original quote to them. Once the job was done I contacted RST to complain, I felt that they had been extremely dishonest, and as they told me that special equipment was needed and ultimately was not used, I didn't feel as though the price I had paid had been fair. Their polite attitude quickly changed. They made excuse after excuse, tried to tell me that I was lying in what I'd said and would send me phone recordings - I never received these. I had initially spoken to Daniel who was helpful to begin, but quickly turned rude and unhelpful after I complained. The manager Michael was no better, promising to address my concerns via email which never came even after I chased them up. Messages are now going ignored and unread. They even sent me the email address of another customer claiming I had provided that to them, when I let them know I had no idea what email address that was and that I was concerned about their lack of awareness for GDPR laws they went very quiet. I would highly recommend not using RST. Absolutely horrendous customer service claiming to be something they are not. Essentially they are making money from people by making phone calls and hiring genuine companies to do the real work.
Within an hour of posting a google review I was contacted by RST. They claimed to have spoken to the recovery driver and that he said that what I claimed was untrue. I conacted the recovery driver myself who explained that they had not actually spoken to the RST since the job, and was not willing to work with them again. I recieved multiple messages calling me abusive when in reality I am an angry, displeased customer. Daniel told me they are not happy with my Google review, to which I explained that I had given them opportunity to resolve my issues and they had not. I will never use this company again, in my opinion it is completely not genuine and they will lie over and over.

Thank you for the quick response and recovery. Will definitely recommend your service.

Contact was maintained throughout my breakdown period. I was never left wondering what was going on, they kept in contact with me until I was dropped off at my local garage.

Couldn't be happier.

Really helped me out when I broke down. Would recommend