Rural and Country Energy Solutions Reviews 

After researching and speaking to over 5 companies I decided on rural and country energy to install a mitsubishi 22.4kwh cascade system.
Other well known installers wouldn't even look at my house because it didn't fit into a "normal" design. Not an issue with rural though. House is 306m². 9" solid brick wall.

Working with the team at Rural was a pleasure. There was one or two snags that needed addressing but they were dealt with in a timely manner. Communication with Rural was good but there could be a small delay in replying as their system designer is onsite a lot of the time. Not a issue though, as all questions are answered.

My system was installed summer 2025 so don't know what my winter performance will be but I'm a Home Assistant user and I'll be monitoring every Kw used.

For DHW I'm achieving a average COP of 3.8 at the moment. 300L joule. Temp set to 50c. This is live power data as Rural installed a energy meter for each ASHP. I've a open energy monitor pulse sensor on the meter sending live data via a esp32.

Advice for anyone looking to swap over to ASHP run your gas boiler over winter 24/7 and with a max radiator temp of 50c. 45c better. House thermostat to what your comfortable with. If your house is staying at set internal temp, this will show you that your house will be suitable for a ASHP. A ASHP is designed to replace the heat that the building is losing at design temp. If you run it like a boiler, on off method it will probably cost you more. Research weather compensation.

With the research I've done and the system design by Rural I'm confident that heating cost will be cheaper than gas.

I do have 9.24kwp solar
10kwh battery.

Somethings for potential customers to be made aware of.

The MelCloud app isnt very good for 2025. Mitsubishi are updating it but there's limited data for a cascade system.

One recommendation for Rural and Country Energy.
With uses like myself that likes a good graph (I don't know why) it would be great if you could give the more techy users a option to install the open energy monitor system as a optional extra. I'm sure if I asked at the start it wouldn't have been a issue.

Good luck with your ASHP journey.

If your thinking of a ASHP give Rural a call. You'll be in safe hands.
I'll update the review after 2025/26 winter.

Alan.

The company's staff were friendly, clean and tidy, and efficient and professional.They tried to answer our questions,and explain clearly what was going on, and how the system works. They were obviously believers in green energy, and seemed to enjoy installing it!

Informative salesman in Barry, who also thought outside of the box to adjust to our needs. Friendly and efficient office team who respond swiftly.
Installation was smooth and punctual. They did what they said they would and in the time frame agreed.
We would use this firm again.

I was unsure about whether a heat pump would be suitable for our microbore system and did not want the disruption of pipework or radiator changes. The first two companies indicated both would need changing and we didn’t get a visit report outlining installation details. Rural and Country arrived and made a very thorough survey of the property and assured us their system would function satisfactorily. The report was well detailed, very professional.
Installation went head and there is a very high level of competence throughout this company. Any issues were quickly resolved.
The system has been operating for 8 months and there are no problems at all.
Dealing with this company is highly recommended.

Great service, great communication, the team always courteous and tidy. Cannot recommend enough

We used R&C ES to supply and install solar PV panels and air source heat pump as replacement of oil fired boiler.
They responded quickly to a request for a quotation and gave a detailed report with useful advice. Prices were competitive.
Installation crews for both systems were efficient and pleasant causing minimal disruption.
One year on, both systems have proved reliable and performed in accordance with specifications.
The company managed grant application and all necessary permits, permissions and certificates.
We are happy to recommend them for this type of renewable technology.
J&H Dumolo

Rural and Country came all the way over to Norfolk to instal the heat pumps and generally sort out the plumbing in the house. This was done efficiently, with minimum disruption and mess and we are very pleased with the result.
The work was carried out over a 2 week period. Small extra jobs were done as well which was most helpful

When my old gas boiler needed replacing, I was keen to move away from fossil fuels, however I had read and heard conflicting reports regarding Air Source Heat Pumps, and was rather sceptical that an installation in my property, using existing radiators, would work.
I contacted Rural & Country Energy, and a home visit was arranged. The information and advice I received was most helpful, and the company seemed to have many years of experience installing these systems.
With renewed confidence I decided to go ahead, and I am so glad I did!
The service I received from this company was excellent. The lads who carried out the installation in my property were polite and considerate, and their workmanship neat and tidy.
The new system has given me plenty of hot water, along with a bungalow that is much warmer than it has ever been, even during the sub-zero temperatures we experienced in winter.
I can thoroughly recommend this company and their expertise!

From the initial assessment right through to completion Rural & Country have been efficient & professional. I would happily recommend this company.

A very friendly team, simple and quick! A really effortless experience. Would happily purchase from them again.
From A.Dicker.

We had an Ecodan heat pump installed in September 2024.

The ecodan heat pump does a perfect job of warming our house over winter and we never run out of hot water. So the system and hot water tank were well sized and set up.

Rural and Country were very professional in the sales process, even helping to find additional sources of funding on top of the govt. grant scheme.

The installation took the expected amount of time and they tidied up all mess properly.

I am shortly due our first annual service so am looking forward to seeing how it goes.

Overall I can recommend them and the Ecodan heat pump.

This is my second heat pump installation from this company and have found the installation and cooperation a great experience.
This was a Grade 2 listed property in Denbigh and the installation team were very courteous, tidy and the pipe work was a work of art .I found administration, design team, contracts manager and director pleasant, easy to work with and the overall experience right through to the government grants a very easy process. I would highly recommend this company and again I’ve returned to get a new battery system installed and again the process was excellent. Mr J Irwin

The Rural and Country staff spent time looking at my property and working out the best solution. Their staff liased with my heating engineer to ensure I had the correct emersion heater to benefit from the power generated by the solar panels, and their quote was reasonable and the cheapest I received. All staff who came on site were employed directly by R&C so there was a single point of contact and a single point of responsibility. Once the work started, it was finished in three days and the system has worked well ever since. No complaints at all.

We are delighted with our Air Source Heat Pump which was installed by Rural and Country a year ago this month. Everything we were promised is turning out to be 100 per cent accurate. Wonderful ambient temperature in all climate conditions and we are making substantial savings on our energy costs compared with our previous oil boiler system. The installation was trouble free and Rural and Country staff were very professional and always on hand to give expert advice. Totally outstanding company.

A year ago we signed up with Rural and Country to install an Air Source Heat Pump. The team were always prompt on-site as planned for the installation. We did have a few issues with the system at first, but the team were very responsive and with occasional support from Mitsubishi resolved all the issues in a timely and efficient manner. One year on and we are very pleased with the system, our overall energy bill is lower than before (ancient oil fired boiler replaced) and the house is warm all year round - a great result!

The company is friendly and helpful and provide a quality service over the 18 months we have dealt with them

Items delivered well in advance and job done very professionally with quality products. System has worked well. Working the controls a bit of a challenge.
Pump installed now for a year.

After a poor experience with the firm who fitted my air source Heat Pump I feel very fortunate to have found Rural and Country and wouldn't hesitate to recommend them. Craig is absolutely brilliant and SO knowledgeable and helpful. Will want to use them for any other energy requirements in the future.

Very aggressive driver today, tailgating, flashing lights and then swearing as he overtook. If this is how their employees act publicly then I’d question their standards commercially.

The installers were very helpful, friendly and professional