Ryder & Dutton Mortgage Advice Bureau Reviews 460

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional conduct, knowledge, and helpfulness, making the entire process stress-free. Many people highlight the excellent service and customer support, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating the clear advice and constant updates provided. However, some customers also noted that dealing with multiple people simultaneously could be confusing, suggesting that an initial in-person meeting might help clarify roles and customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

mortgage broker

We had Vicky as our mortgage broker, she has been very helpful, througout the process, she arranged our first call and explained to us as first time buyers how the process all worked and how to move forward. She replied to our emails very promptly, and was even emailing into the evening in order to process everything. She arranged the second call quickly after, and fit us in when it was convenient for us, again she was very helpful and explained everything to us, including the insurance, she found us the best mortgage deal and insurance deal, and processed this for us. Our case has then got handed over to Cassie, to continue helping us with the process.

May 23, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was clearly explained and that you received prompt and helpful support. We appreciate your positive feedback regarding the mortgage and insurance options.

Rated 5 out of 5 stars

Super Service

The communication levels were very high and professional service was provided and its very cheaper than other providers and trustworthy.

June 12, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you found our communication effective and the service professional. We appreciate you noting our competitive pricing and trustworthiness!

Rated 5 out of 5 stars

Great mortgage advisor

Ryan Constantine and Laura Turney are super helpful! Explain things clearly as it was our first property! Would recommend.

June 2, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team was helpful during your first property purchase! We appreciate your recommendation and are grateful for your feedback.

Rated 5 out of 5 stars

Absolutely delighted with Ryan…

Absolutely delighted with Ryan Constantine's Service. One straight forward face to face appointment and a few follow-on emails and everything is now sorted in just a couple of weeks. He was able to match our needs perfectly. Definitely recommend - thanks

June 11, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that everything is sorted and matched your needs so well. We appreciate you recommending our services and thank you for your positive feedback.

Rated 5 out of 5 stars

Vicky and her team

Vicky and her team worked really hard and were very efficient, excellent communication and always on hand to help.

June 10, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team worked hard and efficiently for you. We appreciate your positive feedback regarding our communication and support.

Rated 5 out of 5 stars

Ryan Constantine was so helpful finding…

Ryan Constantine was so helpful finding myself and my partner the best mortgage deal to help save us money. Laura Turney has also been great at helping to progress the remortgage! Thank you both, Amber & Olly

June 9, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you and your partner found the best mortgage deal and saved money. We're also glad the remortgage is progressing well. Thank you for your positive feedback!

Rated 5 out of 5 stars

Ryan Constantine and Harriet Thompson…

Ryan Constantine and Harriet Thompson made our experience stress free and were extremely helpful. We were told from previous mortgage advisors that we were unable to get a mortgage however Ryan went the extra mile to make sure we could. Couldn’t recommend anyone better.

June 7, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a stress-free experience. We appreciate your kind words and are so glad we could help you obtain a mortgage offer when others couldn't. Thank you for recommending us!

Rated 5 out of 5 stars

Would Recommend

We were super happy with Meg Bell and Harriet Thompson from MAB. They were always responsive, helpful and friendly, and provided an excellent service in helping us find and secure our mortgage.

June 6, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's responsiveness and helpfulness in securing your mortgage. Thanks for your feedback!

Rated 5 out of 5 stars

Ryan Constantine - Very knowledgeable and helpful

Used Ryan Constantine for my mortgage as a first time buyer and he was incredibly helpful. Explained the whole process to me and made it as simple as possible, got my mortgage offer within a week of working days, with a really good offer! Much better than any other advisor i spoke to and was a lot more informative and friendly that other advisors i spoke to.

June 2, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was simplified and clearly explained for you. It's great to know that you received a competitive offer quickly and that Ryan was helpful and informative. Thank you for your positive feedback!

Rated 5 out of 5 stars

A highly recommended service

Thanks to Meg Bell and Harriet Thompson for all the help and advice and for making the whole process of applying for a mortgage and what that entails a lot less stressful. Both very knowledgeable in their fields and nothing too much trouble and replied to emails promptly. A Highly recommend service

June 5, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage application process was less stressful because of the help and advice received. We appreciate your recommendation of our service and your positive feedback.

Rated 5 out of 5 stars

Conor Batters

Conor Batters completed a really comprehensive mortgage plan for me and sourced exactly what I required he was very helpful and informative also offering further support if I was in need of it.

April 24, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage met your needs. It's great to know the support and information offered were helpful, and we appreciate your positive feedback.

Rated 5 out of 5 stars

Fantastic service from Meg Bell and…

Fantastic service from Meg Bell and Harriet Thompson. After selling a property and purchasing a new I was apprehensive about applying for a new mortgage. With the help of Meg and Harriet I got a Mortgage offer straight away. I was provided with estimated figures for what I needed even before my mortgage was applied for. Setting up the mortgage probably took no more than an hour of my time giving information and submitting documents which took all the stress and worry away from applying myself. Would definitely use this service again if I needed too.

June 1, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! It's great to know that the mortgage application process was smooth and efficient for you. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

Mortgage application - Both Peter Hill and Dominic Challinor…

Both Peter Hill and Dominic Challinor have been polite and helpful, always get back to emails promptly and do everything they can to help with any queries we have

April 18, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you found our team members to be polite and helpful. We appreciate your positive feedback regarding their prompt responses and dedication to your queries.

Rated 5 out of 5 stars

Conor was fantastic

Conor was fantastic and really helpful

June 3, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for your kind words, we will share these with Conor

Rated 5 out of 5 stars

Excellent service provided by both…

Excellent service provided by both Peter Hill and Dominic Challinor. I would highly recommend them both to support and help you in renewing or obtaining a new mortgage.

June 2, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you received excellent support during your mortgage process. We appreciate your recommendation and are grateful for your positive feedback.

Rated 5 out of 5 stars

So professional and great communication!

Great experience throughout! Connor and abi were so professionals and their communication was fantastic always getting back to me soon as possible which helps with the nerves of it all! Lovely experience and I would definitely use them again!

June 2, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for taking the time to leave Conor and Abi a review - we will share your kind words with them. We appreciate your positive feedback and would love to assist you again.

Rated 5 out of 5 stars

Our mortgage experience was just lovely.

Our mortgage experience was just brilliant, Vicky and her Assistant Casie were superb with us, they dealt all the things with such competency that we were able to get a perfect deal in a timely manner.
I would highly recommend getting your mortgage deal done from Vicky and her team :)

May 30, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your mortgage experience was brilliant! We appreciate your kind words regarding our team's competency and efficiency in securing a perfect deal for you. Thank you for recommending our services!

Rated 5 out of 5 stars

Mortgage service

We had the best mortgage advisors, Vicky Charlesworth and Cassie Coates.

We are first time buyers and have discovered the minefield that is buying your first home.

They were by our side throughout the entire process. Made us feel like no question was a silly one and were really clear, concise and professional.

They were easy to get hold of via emails, calls or texts and often went above and beyond responding really quickly (sometimes this was even at 21:30!) I did have a word with Vicky about work life balance :)

Honestly lovely people and worth their weight in gold. Thank you for all your helps guys we truly appreciate everything you’ve done

May 28, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that you had such a positive experience navigating the first-time home buying process. We aim to provide clear, professional support and it's great to know our team was there for you. We appreciate your kind words!

Rated 5 out of 5 stars

Fantastic experience on securing me a…

Fantastic experience on securing me a mortgage. I didn’t think I would be able to get one but Andy and Abi helped me every step of the way. Brilliant communication at all times. Abi was fantastic at calming me down and hen I was stressed with it all. They are both fabulous and would recommend them

May 28, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a fantastic experience! We appreciate your kind words and are so glad we could help you secure a mortgage and support you through the process. Thank you for recommending us!

Rated 5 out of 5 stars

Firstly my experience with Sharelle…

Firstly my experience with Sharelle Taylor has been first class she has the right balance of professionalism and approachability. Going above and beyond to make sure I get the right product and being available for all questions and advice. I have already recommended Sharelle to friends she has made this whole process more digestible and explained next steps etc. I'm very impressed with the MAB app and Just Move In offer. The app has been very easy to use. I'm hoping the Just Move In is as good as it sounds too.

Finally Cassie Coats has been very efficient getting back to me and again helping along the process.

I'm hoping to continue to use MAB going forward for any future pursuits.

Regards

Charlene

March 20, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the professionalism and approachability of Sharelle and Cassie, and we're so glad they made the process easier for you. We're also pleased that you found the app easy to use and are looking forward to the benefits of Just Move In. We appreciate your recommendation and hope to assist you with your future needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look