Sciensus - Cancer Services  Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated nursing staff for being exceptionally professional, deeply caring, and always making medical treatments wonderfully comfortable at home. Many consumers also warmly appreciate the highly reliable delivery service, noting that essential medications and appointments consistently arrive right on time. However, some people mentioned experiencing occasional communication gaps, such as being unable to access the digital app or feeling unsure if messages went through. A few reviewers also noted that managing schedule changes or receiving timely responses over customer service could occasionally feel somewhat frustrating and inconvenient.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the caring, friendly, and professional nature of... See more

Service

Reviewers mention positive feedback about service, noting that home treatments and monthly nurse visits run... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient medication delivery and punctual... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, efficient, and... See more

Application

People report positive experiences with app, highlighting that it is very useful, clear, and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more

Company replied

Rated 5 out of 5 stars

I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more

Company replied

Rated 5 out of 5 stars

Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more

Company replied


Company details

  1. Cancer Treatment Center

Written by the company

Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(383)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time and efficient

On time , efficient and friendly

August 18, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi djhvet, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

A great service

August 8, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi John, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Excellent service

August 6, 2025
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Reply from Sciensus - Cancer Services

Hi Einir, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Excellent

Good communication, professional & efficient

August 7, 2025
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Reply from Sciensus - Cancer Services

Hi Dee, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Nurses are professional and made me…

Nurses are professional and made me feel good and punctual,

August 7, 2025
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Reply from Sciensus - Cancer Services

Hi Huda, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Infusion was administered very…

Infusion was administered very professionally and with great care and humor. Altogether a very nice experiance, under the circumstances.

August 8, 2025
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Reply from Sciensus - Cancer Services

Hi Richard, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Cancer treatment

I'm always happy with the care I receive from Sciensus. I am kept up to date on timings or any problems which may arise. The nurses are always very considerate, caring and efficient. A very satisfied patient. Thank you Sciensus

July 23, 2025
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Reply from Sciensus - Cancer Services

Hi Patricia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

The service they offer in coming to…

The service they offer in coming to your home to administer treatments is a game changer, especially when working from home.

July 21, 2025
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Reply from Sciensus - Cancer Services

Hi Alex, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Excellent service

Excellent service, fantastic nurses & very well organised.

July 21, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi A Fulton, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Herceptin injection

Timely communication and arrival. Friendly and attentive nurses.

July 1, 2025
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Reply from Sciensus - Cancer Services

Dear customer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Shirley our nurse was very attentive.

Shirley our nurse was very attentive and went beyond taking bloods when my wife was unwell and assisted having her admitted to The Christie Hospital which was necessary to have her receive care to overcome the side effects from a recent session of Radiotherapy

July 7, 2025
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Reply from Sciensus - Cancer Services

Hi Richard, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 3 out of 5 stars

The nurses which arrive are great but I…

The nurses which arrive are great but I have call my personal hospital nurse every time to remind them of my treatment

June 12, 2025
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Reply from Sciensus - Cancer Services

Dear John, thank you for your review. We take all feedback seriously so that we can improve. If there is anything that we can do to assist you, please contact us at ptcomms@sciensus.com. Thank you again, Anne

Rated 5 out of 5 stars

First Class Attention!

Excellent service all round in terms of punctuality and individual attention and care. Very supportive and understanding and friendly
6 visits so far 21 May, 23 May, 06 June , 18 June , 20 June

May 21, 2025
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Reply from Sciensus - Cancer Services

Hi Brian, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Diana, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Convenient and efficient service

The team are very friendly, helpful and very well organised. Much more convenient than travelling to hospital for therapy.

June 20, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Andrea, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

The whole team were wonderful

The whole team were wonderful, appointments times are sent by text the day before, there was an overlap with a dental appointment on one of the days but a phonecall to their office and it was soon sorted. The 2 nurses that came out over the weeks couldn't have been nicer, really putting me at ease

April 11, 2025
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Reply from Sciensus - Cancer Services

Hi WT, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Great communication and updates very…

Great communication and updates very compassionate

June 13, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Jen Le Breton-Edis, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Very lovely nurse taught my wife how to…

Very lovely nurse taught my wife how to inject Thank you Fiona

June 14, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Gary, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Quick and clear communication

Quick and clear communication. All the staff are happy very knowledgeable and keen to help. If they don’t know the answer they are happy to take away and report back

June 9, 2025
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Reply from Sciensus - Cancer Services

Hi M Bushnell, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

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