Scoopon Reviews 182

Natasha K was a pleasure to deal with and was quick to rectify our situation. She was extremely competent, and very professional. Quick to email and confirm details.

Big shout out to Emily H for assisting to resolve issues with my account. She's been really patient through out the process and very professional. Thank heaps.

I cannot thank Natasha K enough for her support and going above and beyond to resolve an issue I had with a hotel booking. She kept me updated at all times and did not give up until the issue was successfully resolved. Thank you so much Natasha K!!

Thankyou to Clare G for her assistant in reissuing my voucher. She was very helpful on the phone and returned my call very promptly.

Sydney Vivid Harbour Cruise
Due to a medical issue I needed to change the date of my pre-booked cruise. It took several goes to `be able to speak with someone but when I did I was lucky to speak with Ruxandra. Ruxandra was fantastic, so understanding and went over and above to help and resolve the change of date request. 10/10 customer service for Ruxandra.

I had a date change request with Natasha K today and she was so polite and on the ball that my request has already been resolved. truly 5 star Natasha K :D

Donna L from Scoopon was amazing. Her customer service was above and beyond. I booked a cruise for my mum and dad for their anniversary and she made sure that they has an accessible room near the lifts. I had a few emails from her and a phone call to be sure that everything we wanted was correct. Scoopon are lucky to have such a wonderful attentive employee. Thank you Donna L

Even though our Scoopon voucher was cancelled, Nicole R was most helpful & courteous when I rang to ask the reason why the voucher had been cancelled. She immediately sent me an email to confirm the cancellation.
I rang the venue (Kersbrook wines) & they had our booking but had also received a cancellation notice, & were not sure why this may have happened. Most inconvenient for them & a waste of my time booking.
Thank you Nicole R.
Sincerely
Elaine Ziersch

Clare was very quick to respond and was most helpful. She answered my questions .

Donna was extremely helpful and took time to answer all questions and and also get answers from the resort. Although we disagree with the responses from the resort, just getting the help we got was great.

We bought tickets for vivid cruise, however we had to cancel it last minute due to unwellness. We contacted Scoopon support and luckily we were assisted by Mitch who had provided best customer service. After talking with him over the phone, he got in touch with vendor to ensure the rebooking was possible. He then called back and advised that we could rebook and he helped us to rebook on a later date.
We appreciate all his hard work. Thank you so much for your tremendous help.

Very efficient and polite service from Donna L.. clear instructions and very helpful.

Wow this was all so easy and the price was much cheaper, the service I received from Donna L was excellent with all the information coming through straight away. I will definitely check Scoopon for offers from now on.

Emily H was very helpful and polite. It was a pleasure dealing with her.

Mitchell R
Was a fantastic help, polite, patient and made the booking a success after me taking up hours to book with no success he did it for me.
Uber helpful and a lovely young man.

Friendly understanding service, with a positive result.
Thanks Mitchell R

Mikayla C deserves a huge shoutout, she's the best support person I've ever had, she's the only reason my wonderful mother can have her deserved fine dining birthday dinner.

Bad experience with scoopon,
Booked 3 nights at Quality hotel lighthouse via scoopon, On arrival they were not able to find a scoopon booking and hence charged us a 200$ bond.
the hotel apparently does not have any association with scoopon and they do not value scoopon bookings.
the bond has still not been returned back....
Why does scoopon sell deals without any association with properties?

Support guy very helpful, helped me to resolve my query. Thanks for the good experience !

Easy to use, quick