Very misleading advertising on a luxury escape to Phuket Money back was pushed cancel recieve a full refund When I tried to cancel hotel 4 months before arrival date O no i can have a credit whi... See more
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See what reviewers are saying
We bought tickets for vivid cruise, however we had to cancel it last minute due to unwellness. We contacted Scoopon support and luckily we were assisted by Mitch who had provided best customer servic... See more
Company replied
Even though our Scoopon voucher was cancelled, Nicole R was most helpful & courteous when I rang to ask the reason why the voucher had been cancelled. She immediately sent me an email to confirm t... See more
Company replied
Thanks to Danielle for her cheerful demeanor and efficient help with or most recent queries for an impending trip to Bali. It is terrific to deal with travel guides like her, and the original assistan... See more
Company replied
Company details
Written by the company
Scoopon brings you the best of life's experiences every day across dining, wellness, beauty, activities, education and more.
Contact info
3189, Moorabbin, Australia
- scoopon.com.au
3.5
Average
182 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazingly efficient service
Amazingly efficient service. Explained my issue and within 24 hours it was resolved to my satisfaction.
February 16, 2022
Unprompted review
Reply from Scoopon
Hi Tanya,
Thank you for your praise and kind comments about our team. We're glad to hear we delivered such a great experience and have completed the resolution in 24 hours.
If there's anything further we can do, we are here and happy to help!
Kind regards,
Scoopon
First class
So helpful and efficient. My issue was resolved in a flash.
February 9, 2022
Unprompted review
Reply from Scoopon
Hi Michelle, Thank you for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do, we are here and happy to help! Kind regards, Scoopon
Super Service
Annabel was very prompt and professional in assisting me to resolve a matter I was enquiring about.
I appreciate that she followed up with me again to check everything was ok.
January 14, 2022
Unprompted review
Reply from Scoopon
Hi Long Huynh Ho,
We appreciate your time in leaving us this awesome review!
All smiles on our faces when we read through that Annabel has brought excellent resolution for you. Rest assured that Scoopon is dedicated to your best outcome.
We hope you have a nice day ahead!
Kind regards,
Scoopon
Fantastic communication with Charlee…
Fantastic communication with Charlee who was able to provide a credit when required
January 13, 2022
Unprompted review
Reply from Scoopon
Hi David,
Thank you for your time in writing us this wonderful review.
We are in deep gratification that Charlee had yet again done a great job to showcase how consistent she is in bringing customer satisfaction. We'll definitely give her a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
I received a voucher for Christmas to…
I received a voucher for Christmas to attend Seasars, I was unable to make a time to attend because unknown to me Seasars is closed until further notice due to Covid
I contacted Scoopon and Charlee the Customer Happiness Advocate was the person who handled my query
Charlee is a credit to Scoopon, she investigated the problem, kept me informed and offered me a choice of resolutions
Excellent service, thank you
Jean Hotchkiss
January 12, 2022
Unprompted review
Reply from Scoopon
Hi Jean,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Positive and helpful
Lorain M was most helpful in answering my query regarding my interest in a Scoopon. Only a slight wait for online assistance, but the response/service after this was prompt and professional.
January 10, 2022
Unprompted review
Reply from Scoopon
Hi Liz,
We appreciate your time in leaving us this awesome review!
All smiles on our faces when we read through that Lorain has brought excellent and hassle-free resolution for you. Rest assured that Scoopon is dedicated to your best outcome.
We hope you have a nice day ahead!
Kind regards,
Scoopon
Scoopon organised refund for a dodgy…
Scoopon organised refund for a dodgy operator
January 7, 2022
Unprompted review
Reply from Scoopon
Hi Adam,
Thank you for your praise and kind comments about our team. We're glad to hear we delivered such a great experience and have completed the refund for your voucher.
If there's anything further we can do, we are here and happy to help!
Kind regards,
Scoopon
Charlee took my frustrations away…
Charlee took my frustrations away thanks to her i only had to deal with her and she was able to fix my horrid issue that had been putting me in a terrible state,thankyou
January 6, 2022
Unprompted review
Reply from Scoopon
Hi Linda,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Your online chat staff
Your online chat staff, Charlee, went above and beyond to help us when we couldn't honour the coupons we purchased. We are so grateful for all the help and for the credit she has organised for us.
We couldn't praise Scoopon and their staff enough, thank you again.
December 31, 2021
Unprompted review
Reply from Scoopon
Hi Jen,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Agent was prompt and attentive
Agent was prompt and attentive. They assist me without any issues. Thank you.
December 10, 2021
Unprompted review
Reply from Scoopon
Hi Jade, We really appreciate your feedback! Thank you. If you ever need a hand, please feel free to reach out. Have a great day! Kind regards, Scoopon
Scoopon is always quick and easy for…
Scoopon is always quick and easy for gifts
December 7, 2021
Unprompted review
Reply from Scoopon
Hi Jane, Thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Kind regards, Scoopon
I ordered the wrong size of a beach…
I ordered the wrong size of a beach tent. Charlee went over and above to assist me for which I am truly grateful. She gave me the best customer service I've ever had. Thanks again Charlee
December 2, 2021
Unprompted review
Reply from Scoopon
Hi Ann,
Thank you for your kind review; we are happy to pass along your comments to the team here at Scoopon. Charlee will certainly receive the applaud that she deserves for this job well done!
Please don't hesitate to reach out if there's anything additional we can do for you.
Kind regards,
Scoopon
Charlee is amazing and helpful
Charlee is amazing and helpful. She is understanding and also takes her work seriously. She is passionate about delivering good customer service. I am happy to have her settle my issue.
December 2, 2021
Unprompted review
Reply from Scoopon
Hi K Kh,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
happy customer
I recently bought a scoop-on that was valid for 90 days.
The voucher was for 4 people. Between the weather and family members getting colds the voucher wasn't used. I asked for an extension and it was granted.
November 24, 2021
Unprompted review
Reply from Scoopon
Hi Tracy,
Thank you for your praise and kind comments about our team. We're glad to hear we delivered such a great experience and have extended your voucher.
If there's anything further we can do, we are here and happy to help!
Kind regards,
Scoopon
'Voucher invalid' on online booking - ring or email the company to make a manual booking
I booked a half-day fishing trip with Deep Blue Charters via their online booking system but initially had problems when entering the voucher reference - it told me that the 'voucher is invalid'.
*Edit - I contacted Deep Blue Charters directly, who informed me their system didn’t recognize Scoopon; however, they made the booking manually, and accepted the voucher.
November 19, 2021
Unprompted review
Reply from Scoopon
Hi Brent,
We hope this quick note finds you well.
We strive for 100% satisfaction, and we regret to find out that this was not the case. We're so sorry that you had to bring this matter to our attention, and would like to opportunity to speak with you directly. We have reached out directly to you via email so we may gain further information regarding your experience.
We look forward to your soonest response.
Kind regards,
Scoopon
Thank you
I have always found the staff I have dealt with very helpful, friendly and extremely efficient. The outcome for me was more than satisfactory. Thankyou so much Scoopon
November 18, 2021
Unprompted review
Reply from Scoopon
Hi Karen,
We appreciate your time in writing us this 5-star review!
We are yet again overwhelmed that our team has brought a top-of-the-line customer service experience.
We hope you have a nice day ahead!
Kind regards,
Scoopon
Wonderful Charlee was a great help
November 17, 2021
Unprompted review
Reply from Scoopon
Hi Lynette,
We appreciate your time in leaving us this awesome review!
All smiles on our faces when we read through that Charlee has brought excellent and hassle-free resolution for you. Rest assured that Scoopon is dedicated to your best outcome.
We hope you have a nice day ahead!
Kind regards,
Scoopon
Charlee has been awesome in all…
Charlee has been awesome in all correspondence and a credit to your team for helping with a couple of issues plus a refund so I could repurchase how the vendor wanted it so thx again x
November 17, 2021
Unprompted review
Reply from Scoopon
Hi Sharon,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
No response to emails or phone calls
Hi this is a dreadful company to try to contact three emails no reply
Two phone call never move off caller number three 36mins nobody rings back .
This is for a non delivery .
Can't redeem vouchers as they now have expired .
Am very unhappy
November 9, 2021
Unprompted review
Reply from Scoopon
Hi Sue,
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
We sincerely apologise that it took longer for us to respond as we are currently experiencing higher number of queries than usual and we're all hands on deck to respond to each queries.
We'd like the opportunity to discuss this with you. We've reached out directly to you via email so we can address this situation with you personally. We look forward to hearing from you. at your earliest convenience to discuss how we can turn your experience into a positive one.
Kind regards, Scoopon
As I wasn't able to use my voucher
As I wasn't able to use my voucher, Charlee quickly replied to my request and provided a credit to my account. Very happy customer.
October 25, 2021
Unprompted review
Reply from Scoopon
Hi Carolyn,
Thank you for your time in writing us this wonderful review.
We are in deep gratification that Charlee had yet again done a great job to showcase how consistent she is in bringing customer satisfaction. We'll definitely give her a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
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