Very misleading advertising on a luxury escape to Phuket Money back was pushed cancel recieve a full refund When I tried to cancel hotel 4 months before arrival date O no i can have a credit whi... See more
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We bought tickets for vivid cruise, however we had to cancel it last minute due to unwellness. We contacted Scoopon support and luckily we were assisted by Mitch who had provided best customer servic... See more
Company replied
Even though our Scoopon voucher was cancelled, Nicole R was most helpful & courteous when I rang to ask the reason why the voucher had been cancelled. She immediately sent me an email to confirm t... See more
Company replied
Thanks to Danielle for her cheerful demeanor and efficient help with or most recent queries for an impending trip to Bali. It is terrific to deal with travel guides like her, and the original assistan... See more
Company replied
Company details
Written by the company
Scoopon brings you the best of life's experiences every day across dining, wellness, beauty, activities, education and more.
Contact info
3189, Moorabbin, Australia
- scoopon.com.au
3.5
Average
182 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response and efficient
Charlee was very prompt and efficient with my query,
October 22, 2021
Unprompted review
Reply from Scoopon
Hi Debra,
Thank you for leaving us a 5-star review!
We are grateful to receive your wonderful feedback where Charlee has yet again showcased a top-of-the-line customer service experience in which you always deserve.
We hope you have a nice day!
Kind regards,
Scoopon
Offer was not what we paid for ..
Offer was not what we paid for ... very confusing from business point of view - advised them that we had taken advantage of offer - advised menu had been changed significantly - but the staff were vague on what was now within the deal - then for one item we apparently should not have been offered that so had to pay extra for that on departure - if they had of let us know prior to being given it there would be no issues and we could/would have changed our order - just left a sour taste basically. Apart from that staff were pleasant, food was of a high standard - just unorganised, unaware of product.
October 22, 2021
Unprompted review
Reply from Scoopon
Hi Kah,
We hope this quick note finds you well.
We regret to hear that your experience did not go well according to plan. We are certain that this is not the Scoopon experience that we would like to share with you and please allow us the opportunity to turn things around. We have sent you a private message and we look forward in getting your email address and voucher code to immediately assist you.
We look forward to your soonest response.
Kind regards,
Scoopon
I was extremely pleased with the speedy professional service provided to me…
I was extremely pleased with the service i recieved, my issue was resolved immediately with exceptional customer service.
Karen
October 19, 2021
Unprompted review
Reply from Scoopon
Hi Karen,
We're happy you found our staff to be so supportive during your experience here with Scoopon. Feel free to reach out to us if you need anything.
Have a wonderful day.
Kind regards,
Scoopon
Excellent service.
Charlee dealt with my enquiry promptly and professionally. I was delighted to receive my refund when the retailer would not extend the expiry date due to CoVid lockdown.
I will not hesitate to use Scoopon in the future
October 19, 2021
Unprompted review
Reply from Scoopon
Hi Janet,
Thank you for your time in writing us this wonderful review.
We are in deep gratification that Charlee had yet again done a great job to showcase how consistent she is in bringing customer satisfaction. We'll definitely give her a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
Charlee from CS was very helpful and…
Charlee from CS was very helpful and solved my problem quickly.
October 18, 2021
Unprompted review
Reply from Scoopon
Hi Jester,
Thank you for your kind review; we are happy to pass along your comments to the team here at Scoopon. Charlee will certainly receive the applaud that she deserves for this job well done!
Please don't hesitate to reach out if there's anything additional we can do for you.
Kind regards,
Scoopon
REFUND
REFUND
Due to personal issues, I needed to get a refund for a dining voucher at a restaurant. I dealt with Charlee and she was sympathetic to my cause and kept me informed right through the process. I could not ask for anymore. Unfortunately, her efforts was not successful but she did offer me a refund to spend at a later date. I did manage to track the owner down and re scheduled the dinner and let Charlee know. She was great and a big THANK YOU to her for her kindness, efficiency and follow up. Cheers Charlee and keep safe. kf
October 15, 2021
Unprompted review
Reply from Scoopon
Hi Karen,
Thank you for your praise and kind comments about Charlee. We're glad to hear we delivered such a great experience.
If there's anything further we can do, we are here and happy to help!
Kind regards,
Scoopon
Charlee is most efficient and patient
Charlee is most efficient and patient. She is an asset to Scoopon! Thank you Charliee!!
October 14, 2021
Unprompted review
Reply from Scoopon
Hi Julian,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Sold a voucher for a none existent product
Purchased a voucher for a case of wine which then was shown as sold out. Obvious scam by either Scoopon or the vendor.
September 26, 2021
Unprompted review
Reply from Scoopon
Hi Alex,
We hope this quick note finds you well.
We regret to hear that the wines appears to be sold out. We are certain that this is not the Scoopon experience that we would like to share with you and please allow us the opportunity to turn things around. We have sent you a private message and we look forward in getting your email address and voucher code to immediately assist you.
We look forward to your soonest response.
Kind regards,
Scoopon
I have been provided with excellent customer service
I have been provided with excellent customer service by Charlee who has displayed great understanding and outstanding efficiency in helping me to cancel and re-book my meal appointment today.
September 8, 2021
Unprompted review
Reply from Scoopon
Hi Hazel,
Thank you for leaving us this 5-star review.
We are so much delighted that Charlee had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for her job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
I really appreciate the help you gave…
I really appreciate the help you gave to me when I was having problems redeeming my voucher.
You were lovely, thank you
Sandra
September 3, 2021
Unprompted review
Reply from Scoopon
Hi Sandra,
Thank you for your time in posting this lovely review.
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction that our team has been helpful. Rest assured that we will always aim to have the best outcome for you.
We hope you have a wonder ful day!
Kind regards,
Scoopon
Annabel -wonderful customer service
Annabel was amazing throughout the entire time I reached out asking for a refund to the time the refund was given and all the times in between.
Great job and thank you so much.
August 16, 2021
Unprompted review
Reply from Scoopon
Hi Ange,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Annabel was able to deliver a wonderful job in assisting you. We will surely give her the commendation and applaud that she deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
My voucher was unable to be redeemed…
My voucher was unable to be redeemed due to lockdown and the lovely Lorain supplied me with a new voucher with extended deadline thank you so much
August 11, 2021
Unprompted review
Reply from Scoopon
Hi Julie,
Thank you for your time in writing us this wonderful review.
We are in deep gratification that Lorain had yet again done a great job to showcase how consistent she is in bringing customer satisfaction. We'll definitely give her a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
Very quick and fast and solving the…
Very quick and fast at solving the problem - friendly and understanding
August 6, 2021
Unprompted review
Reply from Scoopon
Hi BK,
Thank you for your time in posting this lovely review.
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction that our team has been patience and nice. Rest assured that we will always aim to have the best outcome for you.
We hope you have a wonderful day!
Kind regards,
Scoopon
Very good customer service with good outcome at the end
I'm very happy with the service that your staff "Marvell" provided. He responded in very friendly manner and I'm able to get good outcome at the end. Keep up the good work guys and thanks again.
August 6, 2021
Unprompted review
Reply from Scoopon
Hi Stephen,
Thank you for efforts in leaving us this 5-star review!
We are so delighted that Marvell had yet again made great remarks in providing a friendly and good resolution for you. We'll surely give this superstar the applaud that he deserves!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Professional and efficient
Had a problem getting into my account but Annabel was every professional and efficient in sorting it out for me.
August 3, 2021
Unprompted review
Reply from Scoopon
Hi Olivia,
Thank you for leaving us this 5-star review.
We are so much delighted that Annabel had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Voucher Exchange
Thanks Marvell for exchanging and re-validating my voucher which was cancelled due to the Lockdown.
I am looking forward to enjoying the Japanese food.
Thanks again fo your prompt service!
Diana B
August 3, 2021
Unprompted review
Reply from Scoopon
Hi Diana,
Thank you for your time in posting this lovely review.
We are so delighted that Marvell had yet again showcased a fantastic customer service experience. He's truly remarkable and we'll surely give this superstar the commendation that he deserves!
We hope you have a great day ahead!
Kind regards,
Scoopon
I was having trouble getting my refund…
I was having trouble getting my refund back from a supplier and Annabel from Scoopon looked into the matter for me. She was friendly and efficient as I had my refund within a matter of days. Thanks Annabel
July 30, 2021
Unprompted review
Reply from Scoopon
Hi Francis,
We appreciate your time in writing us this wonderful review.
We are equally delighted that Annabel was able to turn your experience from trouble to a friend and efficient service in organising your refund. We will make sure that Annabel receives a huge commendation for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Great Customer Support
even though one of the products i ordered didn't work Annabel gave excellent customer service, communicated what was required and received satisfactory outcome with a refund
July 29, 2021
Unprompted review
Reply from Scoopon
Hi Mez,
We appreciate your time in leaving us this awesome review!
All smiles on our faces when we read through that Annabel has brought excellent and hassle-free resolution for you in providing the refund. Rest assured that Scoopon is dedicated to your best outcome.
We hope you have a nice day ahead!
Kind regards,
Scoopon
Marvell was very helpful and solved my…
Marvell was very helpful and solved my issue. Thank you for the polite chat and quick response.
July 28, 2021
Unprompted review
Reply from Scoopon
Hi Narelle,
Thank you for leaving us a 5-star review!
We are grateful to receive your wonderful feedback where Marvell has yet again showcased a top-of-the-line customer service experience in which you always deserve.
We hope you have a nice day!
Kind regards,
Scoopon
Marvell is a Customer Champion
Marvell from the Customer Support team was super friendly and helpful. Great to know excellent customer service still exists.
July 27, 2021
Unprompted review
Reply from Scoopon
Hi Michelle,
Thank you for leaving us this 5-star review.
We are so much delighted that Marvell had yet again done a great job and displayed a fantastic attitude. He's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
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