Their advisor Jenifer Walker has been very helpful in guiding me through the maze of options for myself, in choosing a care home! She arranged meetings and viewings for me. There are so many provi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emma Wilson was AMAZING Straight from the start she was very focused on our needs For getting respite for our mum She understood what we needed Her communication skills were excellent Keepin... See more
Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read... See more
I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful. she was able to... See more
Company details
Written by the company
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
Contact info
4.2
Great
83 reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEWARE HIDDEN CHARGES
I am only giving them one star as there is not an option to give none. They claim their service is ‘completely free of charge’. When something seems to be too good to be true it usually is. What they don’t tell you is that their fee can be passed on from the care/nursing home.
I have recently found this out when my Mother passed away and the nursing home deducted Senior Homes Plus fee from the deposit we had to pay. They charged £2000.00 for one emailed list with three nursing homes on it! We had to call these homes ourselves and arrange visits etc. we raised a complaint with Senior Homes plus and requested a refund of this fee as they had ‘mis-sold their services to us. An advisor called Jake Saunders strung us along for several weeks before informing us it was beyond his grade to deal with such complaints and suggested we emailed someone who is on maternity leave! Together with the fact that their head office is somewhere in Europe (I believe Belgium) there is very little chance of getting any resolve! My advice is to not touch them with a barge pole but if you are desperate enough to enlist their help, do not sign up with them and just contact the suggested homes yourself then you will not be liable to any fees. Be warned, the care sector is out to rook people at every possible opportunity. Our next step is to go to Trading Standards and if necessary legal action in the hope of exposing them to a much wider audience.
December 20, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.