I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... See more
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See what reviewers are saying
As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use th... See more
My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers... See more
Both the products and the service offered by the company are outstanding. The jasmine hand sanitiser is used by my whole family. It is superb. The courier damaged my last order and Andrew stepped up... See more
Company details
Written by the company
We are a customer service oriented company supplying ethical hygiene supplies, innovative cleaning products and other useful products to make life a bit easier while doing our bit for the planet!
Contact info
Serenity Warehouse. William Street , Northam , SO14 5QH, Southampton, United Kingdom
- 03300431029
- info@serenitychem.com
- serenityhygiene.com
4.2
Great
182 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I've been a customer of Serenity…
I've been a customer of Serenity Hygiene for a while now ! obsessed with black cherry and Jasmin sanitisers ! would 100% recommend
April 20, 2018
Unprompted review
Prompt and exactly what i asked for
February 27, 2018
Unprompted review
Reply from Serenity Chemicals Limited
We are glad to hear that you are happy with your purchase. Hopefully see you again.
Serenity Hygiene Team
Excellent service
Excellent service, shall do business with Serenity in future.
February 25, 2018
Unprompted review
Reply from Serenity Chemicals Limited
Thank you for your feedback. We would love to hear what we could improve so we could receive 5 stars from you!
Best Wishes
Serenity Hygiene Team
Good products but leaked in the post
Just received my products which I have ordered to prepare for a short hospital stay. The products smell lovely and the description is good if the product does what it says on the packet. The only reason I deducted a star was because the lid was off the hand gel and it had leaked all over the inside of the jiffy bag. I had to clean the product containers and obviously have not a full quota of had gel now. May I suggest reviewing your packaging procedures.
February 7, 2018
Unprompted review
Reply from Serenity Chemicals Limited
I am very sorry about the faulty lid. We do check all our packages before they go out to customers. Unfortunately some goods do get damaged in transit occasionally.
In the future, please call or email us directly if there is anything wrong with the package. We will be more than happy to send out a replacement.
Serenity Hygiene Team
Serenity Antibacterial Hand Sanitiser.
I spoke to Andrew (Serenity Hygiene) on the phone and got good advice on the product. It was sent out the same day and I received the well packaged item the next day. Thank you for your excellent service.
January 27, 2018
Unprompted review
Reply from Serenity Chemicals Limited
Thank you for your feedback. We are always pleased if we can help.
Best wishes.
Serenity Hygiene Team
Very Happy with shopping experience and products
Very Happy with shopping experience and products.
After emailing Serenity Hygiene; regarding assistance to find a product suitable for my needs. The promptly responded with the ideal solution. Their products are vegan and cruelty free; which is the main reason I decided to try them out. They're also very reasonably priced and promptly dispatched. Will definitely use again and recommend to friends and family.
December 12, 2017
Unprompted review
Reply from Serenity Chemicals Limited
Thank you very much for taking the time to share your experience with us. We are very pleased we could help and that you are happy with your purchase. It means a lot to us that the quality of our products is appreciated.
Regards
Serenity Hygiene Team
If I could give 6 stars I would
If I could give 6 stars I would - Superb customer service and really nice to deal with. Special thanks to Andrew for sorting the order out. Oh, and the products are very good as well, especially the hard surface cleaner. It does not leave a filmy greasy residue like some cleaners do and really works as a cleaner and sanitiser. Well done.
December 11, 2017
Unprompted review
Reply from Serenity Chemicals Limited
We are always very happy to receive such a lovely feedback from a happy customer. Thank you.
Hopefully see you in our shops again.
All the best.
Serenity Hygiene Team
Decent products
Decent products, delivery always fast...only downside is possibly slightly too expensive for what they are?
December 5, 2017
Unprompted review
Reply from Serenity Chemicals Limited
Thank you for your feedback Lee. There is a lot of research, along with laboratory tests and a very careful and considerate selection of ingredients going into our products. Our team is constantly looking for ways to improve, so we know what we offer to our customers is outstanding. Also, all is produced locally in UK to the highest standards. We are aware we are not the cheapest on the market, but we always put quality over quantity, and when you consider all of the above hopefully the prices won't seem so high.
Best Wishes
Serenity Hygiene Team
Excellent service from this company!
Excellent service from this company! Such a surprise to have such a personal and caring service
November 30, 2017
Unprompted review
Reply from Serenity Chemicals Limited
Happy Customers is our priority. We are glad to know that you felt looked after. Hopefully see you in our shops again.
Serenity Hygiene Team
Reply from Serenity Chemicals Limited
Thank you. I hope you will be a regular customer!
I appreciate the brilliant service and …
I appreciate the brilliant service and good quality product supplied by Serenity Hygiene. My company cleans doctors surgeries and I highly recommend the Serenity Hygiene products for specialist cleans.
November 13, 2017
Unprompted review
Reply from Serenity Chemicals Limited
Thanks for the nice comments, did you know the surface sanitiser continues killing bacteria for as long as 30 days? Pretty amazing stuff!
Great products for great value
Great products for great value. Very useful products for caring for my grandad.
September 28, 2017
Unprompted review
Reply from Serenity Chemicals Limited
Thank you!
Very pleased with Serenity Hygiene
Very pleased with Serenity Hygiene, their service has always been great and quick and the products are excellent quality. Many thanks!
September 27, 2017
Unprompted review
Reply from Serenity Chemicals Limited
You are very welcome, I hope we can help you again very soon!
Great service and brill products
Great customer service, my order arrived next day and really pleased with it. Will definitely be coming back for more!
September 27, 2017
Unprompted review
Reply from Serenity Chemicals Limited
Thank you for taking the time to leave some nice comments!
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