Cool Shirtz Reviews 

355
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting well-made fabrics and durable, vibrant designs across various items. Many appreciate the unique prints, often receiving compliments. The customer service team also receives high acclaim for being attentive, responsive, and effectively resolving issues. However, some customers experienced significant delays or non-delivery of orders, with several reporting packages never arriving or lacking tracking. A few also noted unexpected customs fees for international deliveries due to unclear origin. Additionally, there were occasional concerns about product durability, with some prints deteriorating or peeling after washing.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-notch quality of items like... See more

Quality

People report positive experiences with quality, with many customers describing the clothing as top-notch,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and transparent shipping,... See more

Customer service

Consumers find customer service to be positive, with many describing it as impeccable, highly attentive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

All that needeth be uttered of the noble house of Cool Shirtz is this: they are the finest marvel in all creation, yea, even better than warm bread or a tax refund. Their garments hath smitten my... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

355 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(355)

98 reviews in the last 12 months

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Rated 1 out of 5 stars

Jacket was nowhere near as long as the…

Jacket was nowhere near as long as the size chart said and the turtle neck had a tear in the side

April 21, 2025
Cool Shirtz logo

Reply from Cool Shirtz

Hey Danny - so sorry to hear we screwed this up for you. If you can reach out to us via help@shirtz.cool, we'll be able to replace that turtleneck for you and fix up that jacket issue. Very very sorry for the inconvenience!

Rated 5 out of 5 stars

Fantastic Clothing

Shirts are genuinely fantastic quality. I bought the IDK shirt. The fabric just feels heavy, like it'll survive anything. No question about its quality.

Very pricey - yeah. But I know they wont get faded in the wash or anything like that.

April 21, 2025
Rated 5 out of 5 stars

Great as usual

I had to wait a while (almost a whole month) for my order to arrive to the UK from Australia but that's to be expected. Especially as it covered 2 bank holiday weekends. The clothes are high quality and I love all the Cool stuff I own. Especially the new additions. I've owned some printed shirts for years, wear them often and I the prints haven't cracked or peeled.
Unfortunately I had some issues with my latest order but customer service were extremely fast and very helpful. Huge thanks to Amy who solved my issue in 2 days!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great brand

Great brand, Have been a customer for a few years and it's always been amazing, Customer service has been good everytime if there where any problems, quality has been nothing but awesome, keep it up coolshirtz.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amy is a hero!

Amy, you are a hero!
Royal Mail did a half assed job at delivering my Cool Shirtz, leaving them hanging off my my letter box, so obviously someone stole them( can’t blame them as it was a very attractive packaging) got in touch with the customer care team and Amy saved the day, and I’ve got my order on its way to me and I shall not let Royal Mail shit on my happiness again!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great, dumb apparel

The products are always of high quality and come in a timely manner. I’m pretty sad that they can no longer sell to the U.S. and I hope that they keep doing well in the future.

March 20, 2025
Rated 5 out of 5 stars

Timely responses and superb care

I had a delivery issue and Amy from cool shirtz responded to my email almost immediately with very helpful information on steps I can take next! I ultimately was able to find my package and was absolutely astounded when I opened it and saw the intensive care that went into my package. From the packaging itself, to the extra, unexpected, contents inside of it. They really take care of their customers and have earned a customer for life. Thank you to the team at cool shirtz! Your all doing a spectacular job!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, great clothes!

My sweater arrived with a decent rip in it, but the Cool Shirtz support team is super fast and helpful, they instantly set up a replacement and even offered to pay the customs fees for me.

I have a few of their products now and they are among the favorite clothing I've ever owned - don't sleep on this brand!

Shout out to Amy in support for being awesome 💙

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

USPS Puts the Rank in Stank

USPS lost my package which was out of their hands given they’re based in Australia but I told them what happened and the wonderful Georgia immediately offered help and a refund with pensive responses. Very well oiled company backed by two cheeky goobers. So buy stuff from these blokes to help them through the teriffs. 🧌

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

customer service 🫶

I'm a repeat buyer from coolshirtz and recently had an issue with two defective bunny necklaces, but had a really great experience with amy from customer service. she was so helpful in answering my questions and getting the issue resolved. I really felt looked after and that my issue was important. 🫶

February 27, 2025
Unprompted review

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