Cool Shirtz Reviews 

355
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting well-made fabrics and durable, vibrant designs across various items. Many appreciate the unique prints, often receiving compliments. The customer service team also receives high acclaim for being attentive, responsive, and effectively resolving issues. However, some customers experienced significant delays or non-delivery of orders, with several reporting packages never arriving or lacking tracking. A few also noted unexpected customs fees for international deliveries due to unclear origin. Additionally, there were occasional concerns about product durability, with some prints deteriorating or peeling after washing.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-notch quality of items like... See more

Quality

People report positive experiences with quality, with many customers describing the clothing as top-notch,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and transparent shipping,... See more

Customer service

Consumers find customer service to be positive, with many describing it as impeccable, highly attentive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

All that needeth be uttered of the noble house of Cool Shirtz is this: they are the finest marvel in all creation, yea, even better than warm bread or a tax refund. Their garments hath smitten my... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

355 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(355)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Love it

I love this company. The quality is really good. The designs are dope af

Their Deskmats are also well done.

I can only recommend it.
The customs can be a bit pricey but that's fine. It’s not like they chose that.

And Amy ist the best. I fcked my one order completely. Had to cancel it. Ot was no problem at all.

February 12, 2025
Unprompted review
Rated 3 out of 5 stars

Mehh

Really like this company, really like the quality and price of the clothing, However the customer service is shocking, i've contacted a few times with my current order and haven’t heard anything back. Contacted in the past for previous orders, heard nothing back. My current order has been processing for a few weeks now and no response from customer service. A shame as in the past i've usually received the order within 2 weeks of placing it. They need to improve their customer service but other than this cant fault them.

February 3, 2025
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi Miles,

I'm sorry to hear you're dissatisfied with your experience.

While our support team may take longer to respond during busy periods, we never leave a customer service inquiry unanswered.

I’ve managed to find your emails, and can confirm that our team replied to all of them within 48 hours. It looks like we requested your order number to assist further, but we didn’t receive a response from you. You may need to check your spam folder in case our replies ended up there!

Regarding the delay with your recent order, it was placed while our warehouse was closed for renovations. We communicated this via a banner on our website, a checkout warning, and a newsletter email, notifying customers that fulfillment would take longer than usual. I can confirm your order has now shipped, and you should have received a shipping confirmation email with tracking details :)


A member of our support team has also responded to your latest inquiry with this information. Please don’t hesitate to reach out if you need any further assistance!

Thanks for the continued support! Appreciate you!

Rated 5 out of 5 stars

i absolutely love cool shirtz

i absolutely love cool shirtz
there products are amazing and so funny

there customer service is impeccable
especially Amy she helped so much with any questions or concerns i had

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is Reliable and Compassionate

The quality of the shirts are good, they came reasonably fast considering they were shipping from Australia to the US for my order. I thought I had an issue with the sizing of one of the shirts, but it turns out that I just wasn't diligent enough in checking the sizing chart. Because the fit of the shirt was meant to be oversized and so when I received a small that seemed way too large, I contacted customer support thinking I might have been sent the wrong size. After explaining my situation to them and sending them a picture that had a measuring tape up to it, they were able to confirm that that was the size that I ordered. But even given the fact that my size was correct and it was an error on my part, they still wanted to help me and I was able to get a replacement shirt sent that is one size smaller which is more appropriate for the person I am gifting the shirt to. They were very easy to work with and very kind, Thank you Amy!

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal quality for a bargain price

Bought one of their Very-kill shirts (The Nurse one) and the quality is unbelievable, it felt a little off to begin with, but it is now the most comfortable shirt i have. and at $50 Australian dollars it is a very reasonable price, highly recommend checking them out some time.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Half my wardrobe is CoolShirtz now

The apparel these guys sell is, of course, top of the line. It's all extremely comfortable and well put together, the only downside to that is how I have to be careful about how they are washed but that is an easy price to pay for how nice these shirts are.
I've bought several products from CoolShirtz, and I've only had an issue with ONE where a shirt was shipped with a small hole (no idea what caused it, could've been a manufacturing error or even due to rough shipping or something). They responded to my email within days despite the fact it was during the busy holiday season and quickly got me a replacement with no extra cost our problems on my end.
I was already for supporting small and more local businesses, but these guys really care about their products and do as much as they can to earn that high customer satisfaction.
I look forward to expanding my collection of CoolShirtz in the future!

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

The best quality, worth every cent!

Ordered from CoolShirtz Black Friday sale, so I was expecting a delay in the shipping due to an increase in orders and AusPost getting overwhelmed. I received my shipping info, but it didn’t seem to move. A bit of back and forth with CoolShirtz and AusPost and then finally AusPost declared that my parcel was officially lost! Let the CoolShirtz team know and a new parcel was on the way. Super helpful team and amazing quality products. I will definitely order again!!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, well packaged product. Product itself great quality. Love all the extra details that make it feel like a unique item.

November 19, 2024
Rated 1 out of 5 stars

I made an order on 11/27/2024

I made an order on 11/27/2024. It is 12/26/2024 and I still haven't received my order. When I track it, it says it will be delivered today. It's been saying that for 2 weeks. It was a Christmas present, that wasn't here for Christmas!

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

got sent sweatpants instead of a sweatshirt and they were so helpful in remedying the situation. I also got to keep the sweatpants and they are now one of my favorites. Will definitely order again!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible customer service 🥳

There was a bit of a hiccup with my order and Amy was absolutely amazing. There was no fuss, no excuses, just a perfect resolution. Probably the best customer service I’ve ever encountered anywhere in the world, and the jacket I’ve now received is fantastic quality as well! Can’t recommend Cool Shirtz highly enough - outstanding service 👏👏👏

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Complete dissapointment

the shipping company used both internationally and locally were awful by the company, I was jumped with surplus shipping charges totalling half my orders cost I was not informed of, 0 information or support from either coolshirtz or their shipping companies through both email and calling so I have stressed and slaved for weeks trying to track down who has my order and where the hell in my country they took it, finally receive it after having to pay EVEN more money out of my own pocket to collect due to poor delivery services chosen by CS, I open my package and the clothing is damaged straight out the bag. I am absolutely devastated and just on my breaking point after this.. I don't think I will ever be ordering from here again, it was genuinely the worst shipping/shopping experience of my entire life and has been nothing but upset, stress and disappointment in both product and service

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer support out there ‼️

I’ve been using Cool Shirtz for a long time now and every time I have, I’ve only ever received the highest quality of items and exactly what I was hoping to receive. Recently I ordered a Jacket and the sizing was wrong, I contacted customer support and had this issue sorted in no time at all thanks to Amy. Not only did she apologise profusely but assured me it would get sorted. After a few emails and photos, I’ve now been sent the size and been able to keep the defected item as a token of appreciation. Nowadays, brands customer service can be off or not even respond but this level of care for the customer is second to none. I’ll continue using Cool Shirtz as a brand themself they outshine the others but from this experience, it really has left a mark on why I used them in the first place. Thanks again for sorting it the way you guys have!:)

November 19, 2024
Unprompted review

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