Cool Shirtz Reviews 

355
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting well-made fabrics and durable, vibrant designs across various items. Many appreciate the unique prints, often receiving compliments. The customer service team also receives high acclaim for being attentive, responsive, and effectively resolving issues. However, some customers experienced significant delays or non-delivery of orders, with several reporting packages never arriving or lacking tracking. A few also noted unexpected customs fees for international deliveries due to unclear origin. Additionally, there were occasional concerns about product durability, with some prints deteriorating or peeling after washing.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-notch quality of items like... See more

Quality

People report positive experiences with quality, with many customers describing the clothing as top-notch,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and transparent shipping,... See more

Customer service

Consumers find customer service to be positive, with many describing it as impeccable, highly attentive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

All that needeth be uttered of the noble house of Cool Shirtz is this: they are the finest marvel in all creation, yea, even better than warm bread or a tax refund. Their garments hath smitten my... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

355 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(355)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

I've ordered stuff from them before but this time i had an issue with UK customs and my parcel was due to be sent back to Australia. However they were really helpful, just a great team and company. It wasn't sent back but even still they offered so much help during that time i thought it was.

November 14, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service and quality!

There was a mix up with the sizes for the jumper I ordered for my son, but with Amy's help it has been sorted with minimal fuss or hassle.

The customer service is excellent and the jumper is incredible, soft and a fabulous colour.

I am sure my son will be thrilled with his Christmas present!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome service <3

I ordered 2 shirts from cool shirtz, and unfortunately there was a bit of a mix up with the order (I received a shirt in the wrong colour). However, when I contacted them about it, a lovely person named Amy sorted it out quickly and arranged for the correct shirt to head my way! They even let me keep the wrong colour shirt :pp overall, Amy at coolshirtz made a stressful situation very chill and easy, relaxing my mind immediately! The shirts that came look absolutely beautiful and the embroidery is beyond cool :33

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

The best

Cool shirtz is always constantly my go to at the moment. While yes the clothing is expensive especially to ship to the UK, the quality more than makes up for it (and the sticker packs). 10/10 love cool shirtz. Express shipping took around a week to arrive which was great!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Cool shirtz are actually cool

Theyre pretty chill with missing items and refunding incorrect shipping costs.

I was missing an item and Amy from Coolshirtz was very helpful. Auspost said I would have had to give in the entire parcel to start an investigation. Who knows how long that wouldve taken and if they lost my stuff id just get a "sorry".
Thanks again Coolshirtz xx

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I ordered a a few products from cool shirtz and have so far significantly enjoyed them during these past few months, I have also gotten more compliments than I ever have before. The fact they list the models height and size they’re pictured wearing is also super helpful. I had a small issue with one of the items and some strange cosmetic irregularities, but the customer support team helped me get a replacement free of charge with literally the most ease I’ve ever experienced in a customer support encounter. I absolutely will order from here again when new drops release, and in fact already have, would give 6 stars, would recommend.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

amazing as always

I have been a fan and customer of Cool Shirtz for the longest time. Every piece I have purchased has been top quality and never had any issues whatsoever, apart from recently.

One of my hoodies was deteriorating when washing (I follow the washing instructions meticulously as I love the pieces I have and want them to last
Forever!) so I reached out to Cool Shirtz to inform them of this, and see if it was a reoccurring issue, or I just got unlucky.

I was put in contact with Amy, who resolved my issue within a matter of hours and I cannot thank her enough for going above and beyond to help me. Cool Shirtz have always been amazing with their customer service, quality of products and communication, and this time around with my issue they didn’t fail to impress.

I cannot wait to purchase even more products!! If you’re hesitant in purchasing from Cool Shirtz, you need to check yourself.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products that are insanely good…

Amazing products that are insanely good quality. A plus is that’s it’s an Australian owned company run by some amazing people. The support is always on the ball with replies and always looking out for customers. One more plus is that the website is cool too.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality, amazing Customer service

I ordered 2 shirts and a sweater from them on Sept 23rd and it was delivered on the 4th on the east coast! The quality of all 3 of the products were way above anything in this price range and it definitely helps that the design is so refreshing! I had 1 tiny problem (stitching was missing on a singular pocket on one of the shirts) and I contacted their customer service and they responded in roughly a day! Amy offered to either send out a replacement fully at their cost or store credit, so I chose store credit so I could continue purchasing from them and they gave me a code that never expires so I could purchase whatever I wanted!

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Brand

The best quality, the best brand. Shipping is quicker than you'd think, sizing is always accurate. Materials are always fantastic. And I have no idea what the customer service is like because I've never needed them for any issues at all.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

I am IN LOOVEE with their quality

I am IN LOOVEE with their quality, honestly actually worth the cost for the stuff you get. I definitely recommend to anyone who wants something comfy. Sizes are pretty big, so make sure you double check your size!

August 20, 2024
Rated 5 out of 5 stars

Brilliant support

I ordered a Hoodie that was in my size, but learned that because of the oversized fit I should have sized down. I emailed support and asked them what size they’d recommend and they gave me all the information I needed to resize and changed my order with zero delay. Lovely support staff, and a fantastic brand

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoyed the hoodie i got

I really enjoyed the hoodie i got. It's got nice weight and super comfy inside, the hood covers you up nicely as it's always a shame to gwt a hoodie with a small hood. Details on this is awesome and I will be getting some more stuff when I can!

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Great customer service.
I ordered the Microplastics T-Shirt from this site however upon opening my package it seems Cool Shirtz had messed up my order.
I let them know about this discrepancy and Amy was very quick to reply asking for a photo of the shirt I recieved.
Upon providing this picture, Amy immediately apologised and placed a new order for the Microplastics tee for free, and told me I was able to also keep the incorrect one that was sent to me.

Will be buying from here again, thank you for fixing the order hastily.

October 1, 2024
Unprompted review

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