My delivery was stolen so I asked for a refund. No live chat and no phone number. I popped to a shop a buy a new pair of their Colorado boots cos I can’t wait on them replacing the stolen delivery as... See more
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See what reviewers are saying
To be honest, Caterpillar Charge S3 shoes on photos looks just ok, but did order a pair because I needed a proper safety shoes. In real life shoes looks really nice. Quality is spot on. Comfortable... See more
The Boots and Sandals I have bought are of the highest quality, and really comfortable. I wish however, they would be a bit more specific on their measurement guidelines to female sizes. Then put th... See more
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very plea... See more
Company details
About Shop Caterpillar UK
Written by the company
CAT apparel, footwear and accessories are designed and engineered to live up to the hard-working reputation of the Caterpillar brand.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- info@shopcaterpillar.co.uk
- shopcaterpillar.co.uk
3.9
Great
576 reviews
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This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
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Great merchandise at a great price.
April 28, 2023
I never received my parcel
April 27, 2023
The boots are the best quality
The boots are the best quality and they're quite a wide fit. I have a few styles now and they're all very comfortable. Received promptly via courier.
April 27, 2023
Delivery was great but a smal rip…
Delivery was great but a smal rip inside the hood,Quality control should have seen this as the white lining was clearly visible inside a black hood 🤦♂️
March 26, 2023
One happy operator indeed 🙌🏻
Delivery on time and the CAT clothing was AA quality as usual. Happy operator here !
March 24, 2023
Was given a discount code but when…
Was given a discount code but when entered at the checkout was and entered the code I didn't receive my discount when I made my payment
March 23, 2023
Sizing for Females and Males
The Boots and Sandals I have bought are of the highest quality, and really comfortable.
I wish however, they would be a bit more specific on their measurement guidelines to female sizes. Then put this on the sell webpage. I have had to return 2 pairs of boots, (and pay the costs of return postage) because of being a female size 6, which I have learnt now is UK Male size 5 or USA size 6.
All very confusing.
February 28, 2023
The quality of my purchase is first…
The quality of my purchase is first class I only wish I could get a different colour I am 75 and drive a taxi
February 26, 2023
Caterpillar Clothing
All the items that I ordered came on time and are of great quality for the price that I paid for them. Very happy customer, I ll be buying more from them very soon. XXL is the size that I bought and they are long and wide in fit, I m hoping to fit into XL within a year, so the fit will be better suited to my body shape.
February 25, 2023
Won't wear anything else.
Excellent product at a very reasonable price. Built to last and super comfortable.
February 25, 2023
Bad service
The boots did not fit. I have paid for delivery and discovered after delivery that it is not free returns. The return address is very close to where I work but I am not able to return them directly in person. I have to pay for a courier to collect and return them which I have arranged to happen tomorrow. I will NEVER be ordering anything again. Very bad customer service
February 24, 2023
Found a hardly worn pair of boots in…
Found a hardly worn pair of boots in the spare room. Worn them twice and both soles fell apart. Customer service just had your "typical tick box answers".
Rubbish customer service and absolutely shocking sub standard quality. Buy at your peril, unless you have money to burn!!!
March 3, 2023
Unprompted review
WorkBoots
Fantastic delivery, fantastic boots, I’m in construction and these boots are Elite,
Normal boots if I’m lucky they last 6month I’m getting 18 month wear out of these and I do polish these bad boys fortnightly 👍🏼👍🏼
March 2, 2023
Rip-Off Merchants
The soles from TWO pairs of Cat boots I bought at different times, detached themselves whilst I was wearing them. Whilst I'd had the boots some years, I hadn't worn them that often and kept them in extremely good condition.
I contacted Cat customer services and they refused to take any action, blaming the defects on 'old age'. That is an appalling excuse. I have other footwear much older than those boots, including medium to high-end shoes, plus streetwear, including Converse, Adidas and Puma, none of which have suffered similarly.
Now having to take them to court to seek reparation
November 1, 2022
Unprompted review
Fantastic service
Fantastic service. Items arrived very quickly & exactly as ordered.
January 28, 2023
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