Great support for our community shop. Always answer our queries quickly and helpfully. It can be hard when you have lots of volunteers to train, and RetailData are very supportive. Good EPOS system ne... See more
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Best software support and hardware support we have ever had. Had some ups and downs mostly due to pay point not RDP but all that is now running smooth. Tills using linux instead of windows is far sup... See more
Company replied
As always top box service!! Unbeatable Our shop are been successfully due to the excellent Epos till and outstanding support and help the whole team as given us through the many years we have been w... See more
Company replied
We had an issue with our till system connecting to our printer, after an hour on the phone to Tom, I'm pleased to say we came to a resolution. Tom was very helpful and polite, even when options were r... See more
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Company details
About ShopMate
Written by the company
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Contact info
United Kingdom
- shopmate.co.uk
Always on hand to help.
Always on hand to help.
Ask for something to be done and it happens in minutes.
Great service.
April 24, 2018
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. We are delighted you find our service helpful and look forward to working together in the future. - Hannah
Very good product with excellent support.
ShopMate has proved to be a very competent product. I have been particularly pleased with the Technical Support. I can get through almost immediately to helpful people, who are able to fix most problems remotely in a matter of minutes.
April 20, 2018
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. Our Customer Support team strive for excellence, we are pleased you are benefitting from our services. - Hannah
Best customer care and the most helpful…
Best customer care and the most helpful staff, Thank you very one concern from 5565 Staff and Owner :)
April 20, 2018
Unprompted review
Reply from ShopMate
Thank you for such wonderful feedback. We are so pleased you have had such a positive experience with us and look forward to working with you more in the future. - Hannah
Reply from ShopMate
Thank you for such positive feedback! Please feel free to change your star rating to reflect your experience. Did you know if you refer us to your friends, you could get up to 3 months free service fees. We look forward to working with you more in the future. - Hannah
they allways keep you up to date with…
they allways keep you up to date with changes and responed to phone calls
April 19, 2018
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. We are happy you are benefitting from our regular updates. We look forward to working with you more in the future. - Hannah
£3,500 system
£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of.
Hi Hannah,
When I did cancel the monthly maintenance payments, you guys sent someone to the shop and bullied my 55 year old MOTHER into start repayments again as we are not aloud to cancel and when we didn’t you start messing around with the till so it wouldn’t work and therefore had not option in paying again.
April 15, 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are sorry that you feel the service you received in 2014 was unsatisfactory. Our mission is to support retailers like yourself and we do not take the decision to disable tills likely. If you would like to discuss this further, we would be happy to hear from you, alternatively we wish you all the best in the future - Hannah
Used the system for many years
Used the system for many years. To much emphasis on producing upgrades that can be charged for instead of making the system workable. Any requests for upgrade or bug fixes take months, years or never happen.
April 13, 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. You may see from our most recent software updates that bug fixes are a focus for our development team. We appreciate the feedback you give us regarding ShopMate and are constantly making improvements. As always our support team are always there. - Hannah
Reply from ShopMate
Thank you for you lovely feedback. We look forward to working with you in the future. - Hannah
Trouble with printing labels
Trouble with printing labels
Awash with emails that take time to delete
April 10, 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. I am sorry you have had trouble with printing labels. I know you have had this issue resolved back in November, but should you wish for us to assist further and make deletions remotely, please give our Customer Support Team a call and they will be happy to help you. - Hannah
Reply from ShopMate
Thank you for your positive feedback. Did you know if you refer us to your friends, you could get up to 3 months free service fees. We look forward to working with you more in the future. - Hannah
STRAIGHT TALKING
STRAIGHT TALKING, NO NONSENSE JARGON AND A GREAT CARING TEAM!
KEEP IT UP!
April 5, 2018
Unprompted review
Reply from ShopMate
Thank you for such positive feedback! We are delighted that you are happy with the service we have and will continue to provide. If there is anything you require in the future, please let us know and we will be happy to help. - Hannah
The launch of the PPOS was not TRDP's…
The launch of the PPOS was not TRDP's finest hour. Months of crashed tills
and weekends with problems as very little support available made us very unhappy.
April 4, 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. I am sorry that you have had trouble using the PayPoint software on ShopMate. As we value your ongoing custom, I have arranged for one of our Customer Support Supervisors to contact you to discuss your issues. Thank you for bearing with us as we work with PayPoint to isolate and solve the problems that you’ve been experiencing. When we are confident that these issues have been resolved, we will let you know directly. - Hannah
Have been using services and equipments…
Have been using services and equipments since several years and we haven’t had and issues which could not have been resolved on time or online. Software support is great too. Great company. I would certainly recommend the company to any one. 👍
April 4, 2018
Unprompted review
Reply from ShopMate
Thank you for such positive feedback. We are glad you are enjoying the use of ShopMate. Did you know we offer 3 months' free service fees to retailers that successfully refer us to their friends? - Hannah
We have had this system for over 3…
We have had this system for over 3 years now and have found that the customer service is exceptional especially the out of hours service who when contacted phone back usually within 30 mins. We would highly recommend this system.
April 4, 2018
Unprompted review
Reply from ShopMate
Thank you for your lovely feedback. It is good to hear that our 'out of hours' service is of good use to you. Yes recommend us as we offer 3 months' free service fees to retailers that successfully refer us to their friends. - Hannah
very good service
April 3, 2018
Unprompted review
Reply from ShopMate
Thank you very much for your positive feedback. We are glad you enjoy using ShopMate! - Hannah
Great Service
Great Service , prompt action taken with all fualts.
had to phone twice in 5 years with a fualt on system so it goes to show it works great
April 3, 2018
Unprompted review
Reply from ShopMate
Thank you very much for your positive feedback. We value your ongoing custom and look forward to working with you in the future. - Hannah
Disadvantages
Price files not uploaded, promotion files not uploaded, tills being updated during day so chaos caused , transactions being duplicated and so session reports not balancing with till contents . This is a few problems in last 3 months !!
March 29, 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are sorry to hear you have been having issues in the past few months regarding your promotions and price files. One of our Customer Support Supervisors will be In touch to discuss this with you shortly and hopefully find a resolution. We thank you again for your valued custom. - Hannah
Cost prices coming as zero for…
Cost prices coming as zero for cigarettes, tobaccos and groceries as well. Asked to sort these out thrice but still no luck. It makes the financial summary report completely false as the profit is calculated wrong as well. I was told that these are locally managed so I have changed the price plenty of times, but still it comes back to a penny (0.01) for outer or case price. Very disappointed.
March 29, 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are sorry to hear you have been having issues. I have spoken with one of our Customer Support Supervisors and they will try to get in contact with you today. Your business with us is valued and we would like to get this issue resolved as quickly as possible for you. - Hannah
Best software support and hardware…
Best software support and hardware support we have ever had. Had some ups and downs mostly due to pay point not RDP but all that is now running smooth. Tills using linux instead of windows is far superior.
We recommended anyone looking to switch to try.
March 29, 2018
Unprompted review
Reply from ShopMate
Thank you very much for your feedback! We are very pleased you are finding ShopMate to be successful. It is unfortunate you have had issues regarding Paypoint but glad this has now been resolved and everything is running better for you. Did you know successfully referring us to a friend means you will be offered 3 months' free service fees? - Hannah
Highly Professional and Reliable Team
Highly professional team. Very helpful. We have been their customer for 7 years and never had any trouble at all. Sometimes they have helped us with tailored made hotkeys etc with no extra cost. I will recommend to any retail shop for hassle free and reliable service
March 27, 2018
Unprompted review
Reply from ShopMate
Thank you ever so much for the review! I am glad you enjoy the ShopMate service and look forward to working together in the future! - James
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