Great support for our community shop. Always answer our queries quickly and helpfully. It can be hard when you have lots of volunteers to train, and RetailData are very supportive. Good EPOS system ne... See more
Company replied
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Best software support and hardware support we have ever had. Had some ups and downs mostly due to pay point not RDP but all that is now running smooth. Tills using linux instead of windows is far sup... See more
Company replied
As always top box service!! Unbeatable Our shop are been successfully due to the excellent Epos till and outstanding support and help the whole team as given us through the many years we have been w... See more
Company replied
We had an issue with our till system connecting to our printer, after an hour on the phone to Tom, I'm pleased to say we came to a resolution. Tom was very helpful and polite, even when options were r... See more
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Company details
About ShopMate
Written by the company
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Contact info
United Kingdom
- shopmate.co.uk
Excellent service
Excellent service, would recommend Retail Data Partnership to anyone.
March 27, 2018
Unprompted review
Reply from ShopMate
Glad to hear it! Did you know we offer 3 months' free service fees to retailers that successfully refer us to their friends? James
5 stars because
5 stars because -
1. Excellent technical support - very knowledgeable support technicians who usually knows how to fix our issues. If they cannot do so immediately then they will escalate and return with suggestions.
2. Admin support is also very efficient - any invoice issues are always resolved immediately.
March 27, 2018
Unprompted review
Reply from ShopMate
If I could give you 5 stars back I would! Thank you for the lovely review and I will make sure that your kind words are circulated to our team! - James
Major issues
Major issues with Paypoint that is still ongoing, tills freeze constantly.
March 27, 2018
Unprompted review
Reply from ShopMate
I am sorry that you have had trouble using the PayPoint software on ShopMate. First of all I wanted to say thank you for working with our support team to identify these issues and also for bearing with us as we work with PayPoint to isolate and solve the problems that you’ve been experiencing. When we are confident that these issues have been resolved, we will let you know directly. - James
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