Simply Insurance Services LTD Reviews 

1,059
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professional staff, who are often described as helpful, friendly, and efficient. People appreciate the clear explanations and the smooth, stress-free process for renewals and policy adjustments. Many find the customer service to be outstanding, with agents going above and beyond to assist them. Reviewers consistently report significant savings, with many noting that premiums have decreased or were considerably cheaper than competitors. The company is highly recommended for offering competitive prices and ensuring customers receive the best possible deals. Customers also value the quick response times and the overall ease of their interactions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, politeness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting good renewal prices and... See more

Subscription

Customers consistently note positive experiences with subscription renewals, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Gabrielle about my renewal and it was a smooth process. I’ve been with this company for 3 years now and it’s gone down considerably in price each year. When I phoned I was immediately ans... See more

Company replied

Rated 5 out of 5 stars

We found the process in renewing our fleet insurance very easy and straight forward. Chris Brown was very communicative through out the process and provided a number of quotations and payment plans. W... See more

Rated 5 out of 5 stars

I’ve been with Simply Insurance for my motor trade policy for three years now… that’s three years they have been not just slightly, but considerably cheaper than the opposition; and a more complete po... See more

Rated 5 out of 5 stars

Renewing my motor trade insurance was really nice and easy with out any hassle I have been with them for 5 years plus now and I don’t wanna change them at all.Ian Brosan helped me with renewing today... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Welcome To Simply Insurance. We Specialise In Motortrade, Fleet, Courier, Motorbike And Commercial Insurance And More.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,059)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately after cancelling my…

Unfortunately after cancelling my policy and selling my car its totally disgusting getting a refund never pay them the full policy amount, after contacting the insurance company I found out they refunded them weeks ago. Trust me if you dont pay them on time they cancel your policy. I wish I went with someone else. After an accident they never helped me.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

I recently renewed my car insurance…

I recently renewed my car insurance policy with PIB Insurance Brokers, and I had the pleasure of being assisted by Jack. From start to finish, Jack was exceptional. He was incredibly knowledgeable, patient, and genuinely committed to helping me find the right level of cover.

Jack took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. His professionalism and friendly attitude made a huge difference, and I truly felt that he had my best interests in mind.

It’s rare to come across someone who delivers such high-quality service with both expertise and kindness. Jack is an asset to PIB Insurance Brokers, and I couldn’t be happier with the support he provided. I highly recommend him to anyone looking for excellent customer service and expert advice.

November 18, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Edgar,

Thank you so much for your thoughtful and generous review.
We’re absolutely delighted to hear about your positive experience renewing your insurance with us, and especially that Jack was able to support you so well throughout the process.

We’re proud to have team members like Jack who go above and beyond to provide expert advice with genuine care.
Your feedback means a lot to us, and we’ll be sure to pass your kind words on to him.

Thanks again for choosing PIB Insurance Brokers—we’re here whenever you need us!

Warm regards,

Brooke

Rated 5 out of 5 stars

Great service



Great service

November 11, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Oleg,

Thank you so much! We're really glad to hear that you had a great experience. If there's anything else we can help with, just let us know!

Warm Regards,

Brooke

Rated 5 out of 5 stars

Great insurance company

Great insurance company. Been with them over 5 years. Highly recommend them. Thanks for your help with another renewal and special thanks to Sam.

November 10, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Tariq,

Thank you so much for your kind words and continued loyalty over the past five years!

We're thrilled to hear you've had such a positive experience with us, and we’ll be sure to pass your special thanks on to Sam—he’ll be delighted to know he made a difference.

We truly appreciate your recommendation and look forward to supporting you for many more years to come!

Warm Regards,

Brooke

Rated 5 out of 5 stars

Im glad to have Ian Brosnan over the…

Im glad to have Ian Brosnan over the phone, done a renewal on better rates and had Public Liability on top of that, was very helpfull and friendly, 5 stars 😉

November 7, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Arturs,

Thank you so much for your kind words!

We're thrilled to hear that Ian was able to assist you with your renewal, secure better rates, and add Public Liability cover—all while providing friendly and helpful service.

We'll be sure to pass your lovely feedback on to him.

We really appreciate your 5-star review and your continued trust in us!

Warm Regards,

Brooke

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Helped to get a better rate!

October 28, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Rian,

Thank you so much for your kind feedback! We're really glad to hear you had a positive experience and were able to get a better rate.

If there's anything else we can help with, just give us a shout!

Warm Regards,

Brooke

Rated 5 out of 5 stars

5 star service good

5 star service good

October 31, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Nazar,

Thank you so much for the 5-star feedback!

We're thrilled to hear you had a great experience. If there's anything more we can do for you, just let us know!

Warm Regards,

Brooke

Rated 5 out of 5 stars

Jake was a pleasure to deal with and I…

Jake was a pleasure to deal with and I would recommend him and simply insurance to any one thanks for your professional regards Paul crowther the dirt terminator

October 23, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Paul,

Thank you so much, Paul!

We're thrilled to hear that Jake made such a great impression and that you had a positive experience us.

Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Jake.

We truly appreciate your continued support—and we love the signature, “The Dirt Terminator”! 😄

Warm Regards,

Brooke

Rated 5 out of 5 stars

Jack was very helpful and took his time…

Jack was very helpful and took his time to make sure all our insurance needs were met! Excellent customer service! Thanks again!!

October 23, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Char,

Thank you so much for your kind words!

We're thrilled to hear that Jack provided such helpful and attentive service, and that all your insurance needs were taken care of.

We'll be sure to pass along your lovely feedback to him.

We really appreciate you taking the time to share your experience—thanks again!

Warm Regards,

Brooke

Rated 5 out of 5 stars

Brilliant service recommend to everyone…

Brilliant service recommend to everyone Ian is the best

October 22, 2025
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Heimen,

Thank you so much for the glowing feedback!

We're thrilled to hear you had a brilliant experience and that Ian made such a great impression.

We'll be sure to pass your kind words along to him—he’ll be delighted!

Thanks again for the recommendation, it means a lot to us! 🌟

Warm Regards,

Brooke

Rated 5 out of 5 stars

Great Insurance Broker

We have been with Simply now PIB for over 2 years. The service we received was exceptional. As as small growing business Simply understood our needs as a business and placed us with a broker that was able to offer our company the insurance protection we required.

Would highly recommend PIB and James our broker.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been with Simply Insurance for my…

I’ve been with Simply Insurance for my motor trade policy for three years now… that’s three years they have been not just slightly, but considerably cheaper than the opposition; and a more complete policy. Ian Brosnan handled my renewal with care and a clear understanding of my requirements. Renewal was easy and straightforward. Whenever I have made mid-term adjustments the team have always been easy to deal with. I’m happy to give Simply Insurance by business once again!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this broker,I paid half a…

Do not use this broker,I paid half a years insurance, they cancelled it because I didn't get my ADI licence renewal in time, used one months insurance, they changed me 5 months premium, comission cancelled policy etc, completely a scam

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Usually I get so nervous about who I am…

Usually I get so nervous about who I am going to be speaking to on the other end but Gabrielle made me feel so comfortable speaking to her. She was friendly, approachable, efficient, knowledgeable and not judgmental at all. Everything got sorted without any hassle

October 6, 2025
Unprompted review

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