Sister Sensory  Reviews 182

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have two neurodiverse children and we have always been able to find suitable items at Sister Sensory for all our needs. We have never had an issue with any item received. Correspondence is great and... See more

Rated 5 out of 5 stars

The order process was simple. Customer service was great. I had a problem with how my autofill filled in my address. This was sorted out with a simple phone call from the Sister Sensory office ladies.... See more

Rated 4 out of 5 stars

It was an easy process to arrange the order to be paid through an NDIS invoice. My main take-away was that the shipping process was not ideal - while the packaging did label it as fragile, it was plac... See more

Company replied

Rated 5 out of 5 stars

After seeing a speech pathologist at a feeding clinic for my 15 month old they referred me to Sister Sensory for chew training and feeding tools. I purchased the Ark P grabber and ProSpoon. I was cont... See more

Company replied

Company details

  1. Children's Toys Store
  2. Children's Store
  3. Educational Supply Store
  4. Gift Shop

Written by the company

Being a large online store of Educational and Sensory Products servicing Australasia, we are able to cater to a wider range of audience, with a motive to bring about a change to the way children and adults with special needs learn the ways of life. We also have a storefront based in Melton, Victoria. We are a family owned Australian Business that has been helping families since 2016. At Sister Sensory, we cater to these unique requirements. We’re the one stop sensory shop for those looking for sensory toys. We strive to stock a variety of different toys, sensory tools and educational products to offer something for every child, providing new challenges and stimulating new experiences. Sister Sensory's range is full of Sensory Products and Toys, Educational Games & Puzzles, Support Aides, Oral & Chews Items, Educational & Therapy Books, Fidget and Tactile Products, Weighted Items, Timers, Visual Aids , Classroom Resources, Aromatherapy, Fine and Gross Motor Products , Writing Solutions and many more items . We are fully NDIS registered. We offer afterpay and zippay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Service and product is a1

September 10, 2023
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Reply from Sister Sensory

Lisa ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Excellent service

August 27, 2023
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Reply from Sister Sensory

Janet ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Easy to order

Easy to order
Quick Delivery

September 8, 2023
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Reply from Sister Sensory

Meredith ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Excellent customer service and fast…

Excellent customer service and fast shipping. Good communication regarding orders and shipping.

September 6, 2023
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Reply from Sister Sensory

Tina ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

5 star

Great products. Great service. Fast postage. Loved the handwritten note :) will continue to be a repeat customer.

September 6, 2023
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Reply from Sister Sensory

Claire ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Love this company so does my son…

Love this company so does my son because of his serious health issues this company has bought smiles to my son's face and we have ordered multiple times 🙂

September 5, 2023
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Reply from Sister Sensory

Jessica,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Family friendly environment

I love the friendly customer service, I have been going there for years and there family owned which I love :)

September 3, 2023
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Reply from Sister Sensory

Laura ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Sand timer (set of 6)

The items were exactly as pictured. They came quickly and are great quality.

September 3, 2023
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Reply from Sister Sensory

Andrea ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Reliable Shop I trust

Sister Sensory is where I order items needed for my Autism son, such as Ark Chew necklaces, Feeding drinking items, fidget toys, etc. They are reliable that's why I trust them. I receive the items very quick and they answer my enquiries over the phone. I highly recommend Sister Sensory to other parents and carers who are looking for good quality items for their kids needs.

September 3, 2023
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Reply from Sister Sensory

G ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Fast delivery

Fast delivery.
Great selection of products.

September 1, 2023
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Reply from Sister Sensory

Kara ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Thank you

Thank you! Great quality and fast shipping. Happy kids!!!!

August 30, 2023
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Reply from Sister Sensory

Sara ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Great, prompt friendly service

Always quick, friendly service. Prompt reply’s with any queries

August 14, 2023
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Reply from Sister Sensory

Kate ,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

My son loved his box every thing down…

My son loved his box every thing down to a fidget was in there everything I ordered was there thank you sister sensory

August 25, 2023
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Reply from Sister Sensory

Thank you for the 5 star. Alena.. glad everyone was happy.. we love hearing this...have. a great day..

Rated 5 out of 5 stars

My autistic son loved all the items

My autistic son loved all the items I brought, even claim the ones meant for other family members.

August 23, 2023
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Reply from Sister Sensory

Hi Maree, thank you for the 5 stars- its much appreciated . I also love that your son loved all the items..

Rated 5 out of 5 stars

Quality

The items I purchase are good quality and last a little longer than other places I have purchased from. The communication is great and shipping is fast.

August 2, 2023
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Reply from Sister Sensory

Thank you for the great review an 5 stars - Richelle.. I hope to see you again soon

Rated 5 out of 5 stars

Easy to order

Easy to order, great products!

August 16, 2023
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Reply from Sister Sensory

thank you for the great review and 5 stars Samantha- see you again soon

Rated 5 out of 5 stars

Great fast service

Great fast service. Awesome high quality products. My young persone love everything we got them!

August 8, 2023
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Reply from Sister Sensory

Thank you Francois for the kind words and 5 stars, the feedback is valued and appreciated...

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