Sister Sensory  Reviews 182

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have two neurodiverse children and we have always been able to find suitable items at Sister Sensory for all our needs. We have never had an issue with any item received. Correspondence is great and... See more

Rated 5 out of 5 stars

The order process was simple. Customer service was great. I had a problem with how my autofill filled in my address. This was sorted out with a simple phone call from the Sister Sensory office ladies.... See more

Rated 4 out of 5 stars

It was an easy process to arrange the order to be paid through an NDIS invoice. My main take-away was that the shipping process was not ideal - while the packaging did label it as fragile, it was plac... See more

Company replied

Rated 5 out of 5 stars

After seeing a speech pathologist at a feeding clinic for my 15 month old they referred me to Sister Sensory for chew training and feeding tools. I purchased the Ark P grabber and ProSpoon. I was cont... See more

Company replied

Company details

  1. Children's Toys Store
  2. Children's Store
  3. Educational Supply Store
  4. Gift Shop

Written by the company

Being a large online store of Educational and Sensory Products servicing Australasia, we are able to cater to a wider range of audience, with a motive to bring about a change to the way children and adults with special needs learn the ways of life. We also have a storefront based in Melton, Victoria. We are a family owned Australian Business that has been helping families since 2016. At Sister Sensory, we cater to these unique requirements. We’re the one stop sensory shop for those looking for sensory toys. We strive to stock a variety of different toys, sensory tools and educational products to offer something for every child, providing new challenges and stimulating new experiences. Sister Sensory's range is full of Sensory Products and Toys, Educational Games & Puzzles, Support Aides, Oral & Chews Items, Educational & Therapy Books, Fidget and Tactile Products, Weighted Items, Timers, Visual Aids , Classroom Resources, Aromatherapy, Fine and Gross Motor Products , Writing Solutions and many more items . We are fully NDIS registered. We offer afterpay and zippay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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Rated 5 out of 5 stars

Excellent Customer Service and delivery

So easy processing the order and they contacted me first as an item was out of stock and wanted to know if I would like a replacement first which I think is excellent customer service. Once order was processed it was delivered within a few days. The item where perfect for my child .. Will definitely order through them again

August 6, 2023
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Reply from Sister Sensory

Hi Joanne, you feedback is very much valued and appreciated..we hate to disappoint - that why we always touch base and sort out the issues when possible...again thank you for the 5 stars...see you again soon

Rated 5 out of 5 stars

Always a great service

Always a great service. Good variety of products. Fast response and delivery. I have no doubt that I will be a returning customer in the future.

July 30, 2023
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Reply from Sister Sensory

Hi Jeffrey,
Thank you for the great feedback... its very much valued and appreciated ... I hope to see you again soon..

Rated 5 out of 5 stars

Easy to order , great quality, quick delivery

The website was easy to navigate, products were as described, well priced and arrived promptly.

July 26, 2023
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Reply from Sister Sensory

Hi Hazel,
We are so glad you like the website and found to easy to use... Thank you for the kinds words and 5 stars... much appreciated...see you next time

Rated 4 out of 5 stars

Anything related to special needs is so…

Anything related to special needs is so expensive.
Quick arrival time and product as described.

July 26, 2023
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Reply from Sister Sensory

Thank you for the kind words and 4 stars Stacey - its much appreciated and valued .. see you again soon

Rated 5 out of 5 stars

Prompt service and received the…

Prompt service and received the products promptly.

July 26, 2023
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Reply from Sister Sensory

Thank you for the kind words and 5 stars Kylie - its much appreciated and valued .. see you again soon

Rated 5 out of 5 stars

Shop stocks everything in one place

Shop stocks everything in one place. Easy to purchase, fantastic customer service and fast delivery.

July 25, 2023
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Reply from Sister Sensory

Hi Dd, Thank you for the 5 stars.. it's very much appreciated and valued. We love that you think we are one stop shop( that the aim) - Hope to see you again soon for you next order...

Rated 5 out of 5 stars

Great store for people of any age with sensory needs

My boyfriend loved his chew necklace and uses the chewthpicks basically all day. It's great for people with sensory needs of all ages. Shipping was prompt and packaged safely.

July 20, 2023
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Reply from Sister Sensory

Hi Martin, Many thanks for the 5 stars.. it's very much appreciated and valued. We are so glad you love the chew necklace. Hope to see you again soon for your next order...

Rated 5 out of 5 stars

Disability Aids & Toys

A great place to buy special toothbrushes for my disabled son and also have a look at lots of different sensory toys that are available for him too. Great and prompt service and always with a thank you note which I love ❤️

July 20, 2023
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Reply from Sister Sensory

Hi Sharon,Many thanks for the 5 stars.. it's very much appreciated and valued. Hope to see you again soon for you next order...and we also love that you love the personal touch and the toothbrushes...

Rated 4 out of 5 stars

super easy

super easy, from order to on-time delivery. Thanks.

July 20, 2023
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Reply from Sister Sensory

Hi Raj, Many thanks for the 4 stars.. it's very much appreciated and valued. Hope to see you again soon for you next order...

Rated 5 out of 5 stars

Really enjoy the personal touch every…

Really enjoy the personal touch every time I buy something.

July 20, 2023
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Reply from Sister Sensory

Hi Melinda,Many thanks for the 5 stars.. it's very much appreciated and valued. Hope to see you again soon for you next order...and we love that you love the personal touch...

Rated 5 out of 5 stars

Very helpful and great communication.

Very helpful and great communication.
I was able to get what I was looking for and they had a good variety of products to choose from.

May 29, 2023
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Reply from Sister Sensory

Thank you for the kind words and 5 stars Belinda - its much appreciated and valued .. see you again soon

Rated 5 out of 5 stars

Will be back!

Will be back!
Website was easy to use, payment portal was secure. Will definitely be back soon for my daughter.

July 20, 2023
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Reply from Sister Sensory

Thank you for the 5 stars…we really appreciate it.. . glad you find the website easy to use...hope to see you again soon Catherine..

Rated 5 out of 5 stars

Great customer service

Great customer service. Great range of products. Well done

July 20, 2023
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Reply from Sister Sensory

Thank you for the 5 stars…we really do appreciate it.. hope to see you again soon Lynda.

Rated 5 out of 5 stars

Always great and personalised service…

Always great and personalised service from Sister Sensory. Highly recommend!

July 20, 2023
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Reply from Sister Sensory

Thank you for the 5 stars…we really appreciate it ( I will pass it onto the team).. hope to see you again soon Liz.. have a great day.

Rated 4 out of 5 stars

Great Item for Baby

Researched open cups for my baby and came across this purchase from sister sensory. The item was good quality, and sent in a good time frame. The seller was quick to get things organised and it was an easy check our process. Happy with our product, thanks.

July 20, 2023
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Reply from Sister Sensory

Hi Sarah, Many thanks for the 4 stars.. it's very much appreciated and valued. Hope to see you again soon for you next order...

Rated 5 out of 5 stars

Ring pen ultra …

The ring pen ultra have really helped my son with poor fine motor skills to improve his hand writing. As a leftie I can’t wait until they bring a left handed version out.

July 20, 2023
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Reply from Sister Sensory

Hi Rochelle,

Many thanks for the 5 stars - its much appreciated .. love that the ring pen has helped... my husband a leftie - he would love one to...hope to see you again soon.

Rated 5 out of 5 stars

Thank you!

Thank you! This is my second time purchasing sensory items from Sister Sensory. Sister sensory has a great range of items and reasonably priced. Delivery was very quick and really appreciate the email updates/ETA of the items.

July 12, 2023
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Reply from Sister Sensory

Hi Maybeline, Many thanks for the 5 stars.. it's very much appreciated and valued. Hope to see you again soon for you next order...

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