Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... See more
Company replied
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... See more
Company replied
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... See more
Company replied
Company details
Written by the company
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Contact info
288 House 1 Aston Way , BH12 4FE, Poole , United Kingdom
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sitter made the process of finding a qualified sitter for our children very stress free. ss of finding a…
Sitter made the process of finding a qualified sitter for our children very stress free.
May 30, 2024
Reply from Sitters.co.uk
Thank you for your kind review. We aim to deliver the best childcare and service possible for our customers.
Found a great babysitter quickly for us
May 24, 2024
Reply from Sitters.co.uk
Hi - we are so pleased we were able to help out 😊
Truly disappointed
Truly disappointed. Have made a booking and 1 day before babysitter cancelled then my booking has been offered to other babysitters which one of them "Cheryl b" accepted on the day and 1 hour before the start time cancelled again this babysitter. If she wouldn’t want to look after my children's she shouldn't have put herself forward for the booking. It is an absolute circus and you have no response from the management. It seems anyone can do whatever with clients. Dua to this circus I have to cancelled all my plans. I should of made a booking with another provider. Avoid if you don't want to deal with last minute cancellation from the babysitter
May 12, 2024
Unprompted review
Reply from Sitters.co.uk
Thank you for your feedback. We will be talking to the sitter who cancelled out of your booking at short notice, and apologise for this. I can see that my colleague did respond to your emails on the day of the booking, and we have also left you a voicemail message. If you would like to discuss this further, please contact us on 03330 032888. If you leave a message, we will call you back.
A "must" for parents!
I have found Sitters to be a very useful site / company.
The process to book etc. is very simple and there is good communication regarding if the appointment is filled, or what can be done to improve that.
We've also never had a "bad" sitter - all have been great with the kids and as they are all pre-vetted that takes considerable stress away from us as parents.
May 7, 2024
Reply from Sitters.co.uk
Hello Tim, it's great to hear about your positive experience. We do our best to deliver a professional and user-friendly service, and our committed recruitment team work tirelessly to rigorously screen our babysitters, ensuring that only the best professionals come to assist you.
Reply from Sitters.co.uk
Thank you so much for the 5 star review 💙
Easy and reliable
The sitters who come in are usually very good. I have booked in vey last minutes and still never had any issues. Same goes for cancellation policy as well.
April 29, 2024
Reply from Sitters.co.uk
Hello - thank you for sharing your feedback with us. We are glad we have been able to assist you at short notice.
Extremely bad service and communication
Extremely bad service and communication
April 1, 2024
Unprompted review
Reply from Sitters.co.uk
Thank you for your feedback. We are sorry that you feel that your experience was not a positive one. If you would like to discuss this further, please contact us at enquiries@sitters.co.uk.
Has been great
Has been great. Was really unsure about using babysitters I didn't know. Had a phone call from Sitters to reassure me. Like that they're all checked and I can see reviews from other parents. Would recommend to others.
April 26, 2024
Reply from Sitters.co.uk
Thanks for the 5 star review. As parents ourselves, we know how crucial it is to give other parents confidence and reassurance from our service. Best wishes from all the team at Sitters.
Most reliable and convenient babysitter…
Most reliable and convenient babysitter service I have experienced. Highly recommend for parents. Professional sitters who know how to look after children.
April 19, 2024
Reply from Sitters.co.uk
Thank you for your review. We're delighted that you have found your experience with Sitters so positive. We really appreciate feedback on our service and childcare professionals. Best wishes from all the team at Sitters.
Very good experience
Very good experience. If l need l will definitely contact them again.
April 9, 2024
Reply from Sitters.co.uk
Thank you Marta - We look forward to helping out again in the future 😊
Reply from Sitters.co.uk
We really appreciate recommendations of the Sitters service - and parents taking the time to leave a review. Thank you, Carmen.
Sitters have top quality babysitters…
Sitters have top quality babysitters available, even very last minute and have a really helpful customer service in case of questions or doubts.
March 25, 2024
Reply from Sitters.co.uk
Thank you! We do our best to provide a professional and easy to use service, with a dedicated Recruitment Team who carefully select only the best candidates to come and help our families.
Although I had to book the sitter last…
Although I had to book the sitter last minute it worked really well.
March 18, 2024
Reply from Sitters.co.uk
Hello Margarita. Thank you for the 5 star review. We're thrilled that we were able to help out at short notice.
Happy with our experience so far.
Happy with our experience so far.
Easy to use website. Found a couple of lovely babysitters.
Last week was the first time we used their services and it couldn't have gone more smoothly.
March 11, 2024
Reply from Sitters.co.uk
Thank you for taking the time to share your experience with us. We're so pleased to hear that you're happy with the lovely sitters you've met and with the service so far.
Reply from Sitters.co.uk
Huge thanks for your 5 star review 💙
Kept me updated every step of the way-…
Kept me updated every step of the way- efficient and clear
March 11, 2024
Reply from Sitters.co.uk
Thank you! Our dedicated customer service team do their absolute best to ensure parents are provided a professional service from registration and beyond.
Quick and professional
Got the childminder really quick this time and she was very professional.
March 4, 2024
Reply from Sitters.co.uk
Hello Elen. Thank you for taking the time to share your experience with us.
Really happy with the experience and…
Really happy with the experience and will use again
February 20, 2024
Reply from Sitters.co.uk
Thank you for the 5 stars. We are pleased to hear that your experience with Sitters was so positive.
Easy and reliable
We've never left our child with a babysitter before and sitters.co.uk it's so easy and reliable. Reviews really helped us to decide wich sitter we would like and I really recommend it
February 23, 2024
Reply from Sitters.co.uk
Thank you for your kind words. As parents ourselves, we appreciate the importance of offering a sense of reassurance when using our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.