Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Company replied
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See what reviewers are saying
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... See more
Company replied
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... See more
Company replied
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... See more
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Company details
Written by the company
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Contact info
288 House 1 Aston Way , BH12 4FE, Poole , United Kingdom
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Professional and flexible
Most of the sitters are nice and professional, I only need that you give me choices before you choose a sitter for me so I choose ,, thanks lots
February 23, 2024
Reply from Sitters.co.uk
Thank you for the review. There are changes coming later this year which will mean that parents have more say in who their bookings are offered to.
Excellent
The site is easy to use and understand, the sitters really do a good job with assurances along the way.
February 18, 2024
Reply from Sitters.co.uk
Thank you for your lovely review! We really do try to provide the best childcare and service possible for our customers.
Very responsive service
Very responsive to my booking request and very thorough details given on each sitter and what the booking process is.
February 16, 2024
Reply from Sitters.co.uk
We really appreciate you taking time to leave a review. Thank you for the 5 stars.
Really easy to book and we have never…
Really easy to book and we have never been disappointed or let down by any of the sitters provided. Would 100% recommend
February 8, 2024
Reply from Sitters.co.uk
Here at Sitters, we do our best to ensure we provide a professional and easy to use service for parents. Thank you Helen, for the 5 star review.
Reply from Sitters.co.uk
Thank you for taking the time to leave feedback 😊
100% recommend
I had never left my 18 months old with a nanny before as I have been very scared to do so, sitters was recommended to me by my support work as she had worked for them before, my little one is having a hard time being away from me but the patience of the nanny I have decided to work with is incredible she makes me feel at ease despite the fact that she is crying and struggling to let me leave and every time I come back I find my little one quiet and playing
This is the proof that they are definitely hiring experienced nanny’s only which is very important for us parents
February 6, 2024
Reply from Sitters.co.uk
Hello Ketty. It is always a pleasure to hear feedback from our customers. As parents ourselves , we understand how important it is to provide parents with confidence and peace of mind from our babysitting service. We are also thrilled to hear how happy you are with the sitter who has been looking after your little one.
Great service!
I love sitters! Every person who has come to our home to date was lovely and caring and sitters has not once failed to fill a slot, even last minute..
February 6, 2024
Reply from Sitters.co.uk
Thank you Noemi for taking the time to leave us a review. We're so pleased that we were able to help out at short notice, and that you have been so happy with the lovely sitters you've met.
Good service!
We’ve used sitters 3 times now in 3 different locations. One was the evening of our wedding. All 3 sitters we’ve had were on time and very nice.
Highly recommend especially for people without much family support!
January 29, 2024
Reply from Sitters.co.uk
Hello Jemma. Thank you for your kind words. It's great to hear that we have been able to help out whilst you have been away from home, and that your experience with both your sitters and the service has been such a positive one.
It was our first time using the service…
It was our first time using the service and first time we left our daughter with a babysitter, and it was absolutely flawless.
The service is obviously well though through: you can select your favourite babysitters and they will be the first choice if available, you can see other parents' reviews to pick a babysitter for your child's needs, both the Sitters representative and the babysitter will call you before the first session. The fees are transparent and affordable.
Will use more for sure!
January 12, 2024
Reply from Sitters.co.uk
Thank you for taking the time to share your experience with us, Nikolay. We're so pleased to hear how happy you were with your sitter and with the service so far. We really appreciate feedback from our parents. Thank you for choosing sitters.co.uk.
Life saver for a single working mum!
It has been really difficult to find reliable childcare to look after my 12 year old autistic daughter while I work away from home two days a week. I have tried various well known sites with no success and Sitters has been the only site that has provided regular childcare to meet my needs. I did have one frustrating issue with a childminder cancelling at 11:15pm the night before the job, but thankfully Sitters worked tirelessly to find a replacement the following day. Sitters is a lifesaver for me and without them I wouldn’t be able to work.
January 9, 2024
Reply from Sitters.co.uk
Hello Leigh. It is lovely to hear that we have been able to help out with regular childcare for your daughter while you are away with work.
Occasionally, a sitter may need to cancel out of a booking through illness or emergency but we will always try our best to find another sitter and are glad that we were able to find a replacement for you. Best wishes from all the team at Sitters.
My 1st time of using sitters
My 1st time of using sitters, the organisation and level of professionalism displayed by the entire team is premium quality.
January 12, 2024
Reply from Sitters.co.uk
Thank you! We're thrilled that you have found your experience with Sitters so positive. We really appreciate feedback on our service and childcare professionals.
Very helpful matching
January 3, 2024
Reply from Sitters.co.uk
Thank you Rupert for taking time to leave us feedback 😊
Trusted sitting who are professional…
Trusted sitting who are professional spending time in a meaningful manner. I am pleased I have found your website. Keep up the good work.
January 3, 2024
Reply from Sitters.co.uk
Thank you for the 5 star review. It's lovely to hear how happy you are with the service and your sitter.
Great service
It was very easy and fast getting a reliable sitter here. The prices are fairly okay too and the sitters were really wonderful
December 15, 2023
Reply from Sitters.co.uk
Hello Olamide, thanks for the feedback on our service and childcare professionals. Best wishes from all the Sitters team.
Incredibly hard to find a babysitter
Incredibly hard to find a babysitter, had couple of bookings which unfortunately I had to cancel. If you need a babysitter better to look elsewhere or book for 6months ahead because otherwise won't find anyone who will accept. Maybe they have a good babysitters but unfortunately not enough of them.
December 12, 2023
Unprompted review
Reply from Sitters.co.uk
Hello Mrs Tai, thanks for taking the time to leave feedback.
In some areas we can find it harder to fulfil bookings, and recommend to place bookings with as much notice as feasibly possible. We understand that this may not always be possible.
Please do not hesitate to get in touch with our customer service team, if you need any help with future bookings, we are always happy to talk through any changes to bookings that may need to be made to try and secure a sitter.
Lovely sitter was found at short notice…
Lovely sitter was found at short notice who had lots of experience with children, dealt with mine brilliantly and we were able to leave trusting they were on safe hands.
December 4, 2023
Reply from Sitters.co.uk
Hi Louise. We appreciate you taking the time to leave a review, and are delighted to hear how happy you were with your sitter.
Our sitter (Gina T) was wonderful with…
Our sitter (Gina T) was wonderful with our children. She made it possible for us to have a lovely evening out knowing that the children were with Gina T from Sitter.co.uk!
November 27, 2023
Reply from Sitters.co.uk
Thank you for sharing feedback, we will make sure to pass this on to Gina 😊
Rip off- very high cost
I have been using sitters for over 5 years but recently it’s just become extortionate as a service. The recommended rate of pay we should pay their sitter is now £11.50. They also charge £18 for agency fees 4 times a year. I’ve just seen they also now deduct on average an extra £5 a booking - as a additional agency fee!!! When you add this all up it’s absolutely extortionate. To charge the added £5 on top of the 4 x yearly agency fees is so poor. It’s all computer generated- we make a booking request and it just goes out to all local/ favourite sitters. When we are already paying £72a year for this service, paying the sitters, to then be charged this extra is such a rip off.
In current times where everyone is cutting back - for them to be so high in cost is a very silly move.
Definitely back to only using local friends/ teenagers/ word of mouth sitters and quitting this agency.
November 24, 2023
Unprompted review
Reply from Sitters.co.uk
Hi Sophie. Thank you for your review. We are sorry that you are unhappy with the costs involved with using our service.
The membership fee for existing parents is still £14.95, and won't be changing until March next year. Booking fees are either £4 or £6 per booking, which has always been payable after each booking is completed. The recommended hourly rate due to the sitters is based on the National Living Wage, and is reviewed annually to keep it fair for them. We appreciate the feedback. Best wishes.
Reply from Sitters.co.uk
Thanks for your review Mr & Mrs Harding 😊
Put my mind at ease
It really put my mind at ease using sitters, knowing that whoever looked after our boy was well qualified and endorsed by other users. Great service.
September 30, 2023
Reply from Sitters.co.uk
Hi Tessa - we are thrilled you have found your experience with Sitters so positive. We really appreciate feedback on our service and childcare professionals. Best wishes from all the Sitters team.
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