Hub setup seemed Efficient and friendly. Excellent customer service. Quick and cheerful. Setting up Sky stream puck was a totally different story. Took a couple of hours until I finally got to input... See more
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If you’re a new customer signing up to sky for the kids to enjoy Disney plus “now” included with sky ultimate, think twice it doesn’t work, it’s now may and it’s meant to be part of your package since... See more
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Recieved an email telling me my contract was up and I had 9 days to confirm this. Unable to phone because I was Passed from pillar to post. Finally wrote my decision not to keep SKY broadband in a let... See more
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Switched provider for the gigafast broadband. 'Busy households' it says. My children have no signal upstairs.. doesn't matter how fast the speed is if they can't connect. Contacted customer services t... See more
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Company details
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Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
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United Kingdom
- www.sky.com
2.7
Poor
27K reviews
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DO NOT USE SKY
DO NOT USE SKY.
The service has seriously declined. After spending 45 minutes across multiple calls, I was bounced around between several customer service representatives in India. Their poor English skills made communication horrendously difficult, and I experienced verbal abuse and argumentative behaviour from a ‘supposed’ manager, i am not sure on the management in India but this is definitely not acceptable and is laughable. One representative even told me, 'If you can't pay, then don't get these things,' which was completely irrelevant to my situation. It's nearly impossible to speak with anyone in the UK to resolve our issue, and even filing a complaint through Sky didn't help, as they didn't defend my case and instead blamed me for my frustration.
Months ago, I initially tried to contact Sky about this issue but was once again passed around without any resolution. This made resolving the matter incredibly difficult, especially considering the challenging circumstances I was already facing. Following this, they attempted to close my case prematurely to simplify their workload. However, I refuse to allow this case/complaint to be closed and intend to keep it open indefinitely due to the persistent lack of support and understanding. My experience with Sky TV has been appalling, and it's clear that the principle of 'the customer is always right' no longer applies. The staff are poorly trained and lack basic manners. I eagerly anticipate the end of this contract so I can rid myself of them and never pay them another penny. They are a money-grabbing and utterly useless company.
May 5, 2026
Unprompted review
Reply from Sky
Hello, I can see how upsetting and overwhelming this whole experience has been for you, especially after trying so many times to get your concerns taken seriously. Being passed between teams, struggling to communicate clearly and feeling unheard would leave anyone feeling exhausted and let down.
You should always feel respected, supported and treated with patience, no matter who you speak with or what the issue is. I’m really sorry that your conversations left you feeling the opposite and that your complaint didn’t give you the clarity or reassurance you were hoping for. If you still need help getting this looked into properly, please reach out through one of the options below and we can make sure you get the support you need.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for sharing your experience. We are here whenever you need us.
Thanks, Heather
We just received email from Sky to…
We just received email from Sky to close our complaint 4970701480 doesn’t make sense no one contacted us regarding our billing issues
Trust pilot sent resolution to contact social media Facebook or instagram! I am mature person do not use either platform. I really need help, paying almost £160 to Sky being pensioner. Please I really need assistance
May 11, 2026
Unprompted review
Reply from Sky
Hi Abdul, I can see how worrying this must feel, especially when you’ve had a complaint closed without anyone speaking to you first. That isn’t the experience we want for you, and I understand why you’re reaching out again for clarity and support.
You shouldn’t be left unsure about your billing or who is handling your case, particularly when you’re trying to manage a high monthly cost. If you still need help getting this looked into properly, please contact us through one of the options below and we can make sure you get the assistance you need. You don’t need to use social media if it’s not something you’re comfortable with.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for sharing your experience. We are here whenever you need us.
Thanks, Heather
Spent 5 Hours Explaining the Same Refund Issue Without Resolution
This was already my third time contacting Sky regarding the same refund issue after two previous agents had already promised a refund but never processed it.
I then spent over 5 hours with the same agent, who still didn’t seem to understand the core issue I was trying to explain. The conversation kept going in circles with repeated billing explanations instead of actually resolving the cancellation and pro-rata billing problem.
After more than 5 hours, the issue was still not resolved, and I was simply told the agent’s shift had ended.
One of the most frustrating customer service experiences I’ve had.
May 11, 2026
Unprompted review
Reply from Sky
Hi Doris, I can see how draining this must have been for you, especially after spending so much time trying to get the same issue resolved. Having to repeat yourself over multiple contacts and still not getting a clear outcome would leave anyone feeling worn out.
You should always feel that your concerns are understood and that the conversation is moving towards a solution. I’m sorry this turned into such a long and circular experience for you. If you still need help getting this sorted, please reach out through one of the options below and we can make sure you get the support you need.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for sharing your experience. We are here whenever you need us.
Thanks, Heather
Advisor nazim from sky Croydon store…
Advisor nazim from sky Croydon store help me out he is so good almost buy glass TV and sky door bell I am sold but not now will be back
May 11, 2026
Unprompted review
Katalin Disrespectful & Unprofessional
Katalin from the customer relations team was extremely rude and disrespectful throughout the call. Katalin made false assumptions without even listening to why I had contacted Sky and showed no empathy or professionalism at all.
As a loyal Sky customer for over 20 years, I found the way I was treated insulting and completely unacceptable.
May 1, 2026
Unprompted review
Reply from Sky
Hello, thank you for sharing this with us. I’m really sorry to hear how you felt during your call. That’s not the experience we want for any of our customers, especially someone who has been with us for over 20 years. I completely understand why this left you feeling upset and disappointed.
We always want our advisors to listen, support you properly and treat every customer with care. I’m really sorry that this wasn’t how things felt for you. If you still need help with anything, please get in touch with us using one of the options below and we can make sure you get the support you need.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
We are here whenever you need us.
Thanks, Heather
Spoke to Dave at the Sky stand in Merry…
Spoke to Dave at the Sky stand in Merry Hill as I am having a few issues. He has explained it to me so I understand better and overall very happy with the service provided
May 11, 2026
Unprompted review
Mike Swindon town centre
I went to see Mike at his stall in Swindon town centre today as I wanted to switch from virgin due to the cost and poor service
I wanted to speak to someone in person and outline exactly what I wanted rather than navigate things online
Mike was superb he listened to what I wanted built my package explained how Install etc would work and even gave me some great set up tips, he also saved me over £60 a month for a better package than I currently receive
Great service
Thanks Mike
Rob Gibson
May 11, 2026
Unprompted review
Excellent engineer visit (Ellis)
Visit from engineer Ellis to look at connection issues. Excellent service… good comms before visit, on time, professional, friendly, knew his onions, thorough, fully explained everything. Very happy with service.
May 11, 2026
Unprompted review
Shaq top guy allways get the best deal…
Shaq top guy allways get the best deal and has a smile every time
May 11, 2026
Unprompted review
Huge thank you for Elena from the…
Huge thank you for Elena from the Liverpool one store, she was very patient and helpful despite a thousand questions thrown at her, got me exactly what I was looking for
May 8, 2026
Unprompted review
Avoid, avoid avoid
What a joke. Supposed 18 year VIP but if there is a problem with the Sky glass you purchased then nothing but a complete run around. The glass has continues network connection issues, every other item in the house no issues at all, but it is my broadband that is the issue. Connected with Ethernet now and still same issue, everything else on WiFi no issues. I have spent a small fortune on calls and cables and still not sorted. Cannot do a thing about it as tied into a contract that I have to continue to pay but will be purchasing a proper TV and this piece of rubbish will go to the recycle centre where it belongs. Do yourselves a favour and do not fall for the hype, it is utter rubbish, DO NOT buy or get stuck in a contract with them
May 11, 2026
Unprompted review
Reply from Sky
Hey there, thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you, especially after so many years as a Sky customer.
We understand how disappointing and stressful it is to invest in a product like Sky Glass and continue to experience connection issues despite trying multiple troubleshooting steps, including using an Ethernet connection. It’s particularly concerning to hear that other devices in your home are working without issue, yet you’ve been left feeling that responsibility has been pushed back onto your broadband without a clear resolution.
I’m also very sorry that you’ve had to spend additional time and money on calls and equipment while still feeling no closer to a fix. Feeling tied into a contract when the service isn’t meeting expectations would understandably add to that frustration, and that’s not the experience we want our customers to have — especially those who’ve shown long‑term loyalty to Sky.
Your feedback around the handling of Sky Glass issues and the support you’ve received is important, and we’ll make sure it’s shared with the relevant teams so this can be reviewed and learned from.
We’d really like the opportunity to look into this properly and see whether further support or options are available for you. If you’re willing, please contact us through our official Sky Help channels and reference this review, so a member of the team can review your account and the issues you’ve described in more detail.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Allan.
Neil give me and my brother in law a…
Neil give me and my brother in law a great service today- thanks Neil
May 11, 2026
Unprompted review
The worst experience of leaving ever
The worst experience of leaving ever. And I like to be savvy with money and leave when I feel like being treated as a doughnut. Sky amazed me of how punishing it is if you leave. That is a structured way not a random thing to make your life hell if you want to leave. No email to address issue of course so you have to spend 30 mins of your time for a call. Then after the call I was told that no early termination fees. Now after the call I am being charged 60£ for early termination charge which don't apply in my case. Of course no documentation as no email address to send to so if they tale me to court they have no problem. I sent a comment here for which an AI comment reponded giving me links to their facebook or instgram page to address the issue. Of course these pages are AI monitored. No real person to speak to. No email address to document conversations over the phone assuring me no money will be taken. Just endless emails saying money will be taken and we will take you to court if you dont pay. I will dedicate myself to speak to everyone I know about how bad they are. Honestly, worst company I ever dealt with. I hate every second wasted due to this. 2 months ago I was with them happy with the service. I decided to leave as they wanted to charge more mid contract, and they made my life hell for wanting to leave. I truly really hate and will keep hating sky.
NB: if at all they bother to respond I need an email address to speak to. If this issue is not solved I swear to god I will be the bad media in my surrounding that will cost them more than the 60£ they want me to pay.
May 11, 2026
Unprompted review
Reply from Sky
Hey there, thank you for taking the time to share your experience — I’m really sorry to hear how distressing and frustrating this situation has been for you.
Leaving a service should never feel punishing, and it’s understandably upsetting to be told one thing during a cancellation call, only to later see charges applied that you believe don’t apply in your case. Being informed that there would be no early termination fees, and then receiving demands for payment afterwards, would leave anyone feeling misled and anxious — particularly when clear written confirmation wasn’t provided at the time.
I’m also very sorry that you’ve struggled to find a straightforward way to document what was agreed or to speak directly with someone to resolve this properly. Feeling left without written communication while receiving repeated payment warnings would understandably add significant stress, and that’s not how we want customers to feel when raising genuine concerns.
Your feedback about the cancellation process, communication channels, and complaint handling is important, and it will be shared with the relevant teams. We want to ensure that customers who choose to leave are treated fairly, transparently, and with proper follow‑up.
We would genuinely like the opportunity to review this in detail — including the advice you were given during the cancellation call and the application of the early termination charge — and ensure it’s handled correctly. To do this securely, please contact us through our official Sky Help channels and reference this Trustpilot review so the team can locate your case and provide appropriate written confirmation where applicable.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Allan.
Shaukat was excellent
Shaukat was excellent. He explained everything clearly and managed to get me a really good deal on a Sky glass tv with added channels. He was very knowledgable and friendly.
May 11, 2026
Unprompted review
Limited reward for loyalty. I feel I would get more as a new customer elsewhere.
I am a Sky diamond vip customer of 26 years. I am a pensioner. I had to speak to Sky today because they wanted to put the bill up by over £40 a month. After a terrible phone call which I could barely hear due to the background noise their end, we have reduced our package in order to achieve a discount. Eventually spoke to 3 advisors who could do nothing to reduce the bill further. Persistently tried to get us to have Broadband despite being told no and Netflix with adverts. Sky constantly push Sky Glass in order to tie you in further. We have taken out a 24 month contract but with no guarantee of what the price change will be in 12 months. We are seriously considering what actions to take in this cooling off period and will definitely leave Sky next April if there is a significant increase. There will be no negotiation on this because I adamantly won’t put myself through the stress of trying to discuss a contract with advisors who have no flexibility and where one is competing with such a lot of background noise.
I genuinely don’t know what I am getting for my loyalty
May 11, 2026
Unprompted review
Reply from Sky
Hey Tracey, thank you for taking the time to share your experience, and for your many years of loyalty with us. I’m really sorry to hear how stressful and disappointing this interaction has been for you.
We fully understand how concerning a significant bill increase can be, especially when you’re on a fixed income, and I’m sorry that the recent discussions didn’t leave you feeling supported or reassured. It’s particularly disappointing to hear that background noise made the calls difficult to follow and added to the frustration — that’s not the standard of service we expect when customers are speaking to us about important decisions.
I also appreciate you raising concerns about feeling pressured to consider additional products when you’d already made your preferences clear. Conversations about packages and contracts should be guided by what’s right for the customer, and it’s clear that didn’t come across in your experience.
Your point about entering a 24‑month contract without certainty around future price changes is entirely understandable, and we recognise how that uncertainty can feel worrying. The stress you’ve described is not something any customer should have to go through, particularly after so many years with us.
We would genuinely like the opportunity to review this further and see whether your package and future options can be looked at with greater care and clarity. If you choose to speak to us again during your cooling‑off period, please contact us through our official Sky Help channels and reference this review, so we can ensure your concerns are handled as thoughtfully as possible.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Allan.
Warren and Tom 5 ⭐️
Signed up last month. Warren was really helpful and gave us a good deal. Also Tom was really funny and made it an enjoyable experience whilst signing up. Highly recommend 👍🏻
April 7, 2026
Unprompted review
Very Good Service from Ravi at Sky in…
Very Good Service from Ravi at Sky in Preston
May 11, 2026
Unprompted review
Kirsty was fantastic explaining…
Kirsty was fantastic explaining everything to me a great service
May 11, 2026
Unprompted review
Super quick and helpful
Super quick and helpful. Explained everything clearly. Offered further support if needed.
Thanks Mike.
May 11, 2026
Unprompted review
Do not choose this service - Fake promises
Do not choose this service. They will tell you you will get the switch credit but I'm still waiting for mine since February 21. When we try to call them they will say email everything and I did that more than 10 times and spent more than 10 hours on the call with customer care team but no luck.
#Sky won't keep their promise at all.
May 7, 2026
Unprompted review
Reply from Sky
Hey there, thank you for sharing your experience — I’m really sorry to hear how frustrating and disappointing this has been for you.
We understand how upsetting it is to be promised a switch credit and still be waiting months later, especially after spending so much time calling and emailing to try and resolve it. Having to repeatedly chase for something that was agreed, without seeing any progress, is not acceptable and isn’t the experience we want our customers to have.
I’m also sorry that you’ve been asked to contact us multiple times without receiving a clear or helpful outcome. That lack of follow‑through would understandably feel like we haven’t kept our commitment, and your feedback on this is important.
We would genuinely like the opportunity to look into your switch credit and see why it hasn’t been applied, so this can be reviewed properly and resolved if possible. If you’re willing, please contact us via our official Sky Help channels and reference this review, so one of our advisers can investigate this further for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Allan.
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