Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs a... See more
Company replied
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Review summary
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This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacte... See more
Company replied
Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more
Company replied
Awesome company shipping affordable and super fast despite the strike in Canada. Thights are so super long 😂 but better be too long that too short. Verry pleased with my order, thank you!!
Company replied
Company details
- Children's Clothing Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Clothes and Fabric Wholesaler
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Contact info
Ireland
- slugsandsnails.ie
4.4
Excellent
230 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Outstanding
Excellent, 5 star experience with this store. The quality of the waffle sets is wonderful and the communication and customer service was outstanding. I am so happy and would recommend Slugs and Snails to everyone.
February 19, 2023
Beautiful tights
I love that there are fun designs in adult sizes, and that the tights are made from cotton. Also great that there was no plastic packaging other than the envelope that they came in. We ordered to abroad and the products came within the reasonably expected period, so fully happy.
Would love to see even more of the fun designs in adult sizes, and i would love if the pattern came up higher than just the knee.
February 13, 2023
I never received the order
I know this, but two weeks have now passed since you notified me of the departure of the order ... so yesterday I wrote you again asking you what the standard times for a European shipment are but I have not yet received an
March 1, 2023
Reply from Slugs & Snails
Hello Nicoletta, we have communicated with you four times since your order left the warehouse in Ireland last week! You asked to track it the same day you placed the order and then asked to cancel it at the same time. We have done our very best to keep you happy and updated but there’s only so much we can do. It’s been shipped via ordinary ground shipping which takes a little longer than courier post and as is stated in our shipping terms, however you have to give the mail time to process the shipment if you order from Ireland it’s impossible for us to ship across Europe in a day or so. If we have to start using courier only mail services because customers won’t wait for the post, it will cost a minimum of €25 for each order which we don’t think anyone wants so please read our shipping terms and be mindful that we are trying to get our mail out fast and affordable for everyone so that the entire world can enjoy our products. We ship all over the world and our mail is pretty fast 90% of the time but sometimes depending on your location, there might be a small delay.
I’m a regular customer and this time I…
I’m a regular customer and this time I purchased adult sized knee socks to wear with my roller skates. I love them, purchased three pairs and plan to buy more as my daughter has now stolen mine!
February 22, 2023
The tights are lovely
The tights are lovely, just as expected. However, we ordered the same size three times each and the effective sizes within differ quite a bit.
February 19, 2023
Reply from Slugs & Snails
Hi Christine many thanks for your review. Visually they might look a little bit different as we have to allow our manufacturers a 2cm tolerance in the sizes so they can get so much detail onto the tights, allow for changes in cotton etc. But all our sizes are based on their fit. So they are quality controlled on a mannequin the same size as the age range and they have to fit that comfortably to be considered a good fit.
Since the first day we bought a waffle…
Since the first day we bought a waffle set we have been massive fans so comfortable and stylish and absolutely lovely to deal with I think we won't stop buying until we have them all
February 17, 2023
Beautiful quality products delivered on…
Beautiful quality products delivered on time. Very helpful.
February 14, 2023
I have still not revived my product
I have still not revived my product. Disappointing really
February 6, 2023
Reply from Slugs & Snails
Hi Keely, many thanks for leaving a review, but we do ask that you wait until the recommended delivery time has passed before you reach out about delivery. We haven’t spoken to you about that yet so leaving a 1 star review as a first point of call isn’t very fair. You ordered last weekend, we don’t have an active postal service on weekends and the next working day here was a bank holiday so your mail only left our warehouse on Tuesday. We pre clear customs for you at our end since Brexit has made that quite difficult for UK orders and I can see that was done here for you. That process adds a day to our shipping as once we do that here the whole thing has to be done again at our sorting office so effectively your post only hit the mail circuit a couple of days ago. It leaves Ireland the next day and then unfortunately it enters into the UK postal network which is much slower than ours. With the UK backlog we do advise to give an extra five working days to our usual shipping times but in reality it will probably be there in the next couple of days. As a small business our reviews and customer satisfaction is really important to us so it would be really lovely if in future you could reach out for shipping questions and maybe review our products we have extremely low international shipping charges, in fact they are the same as our national shipping charges so that we can make sure our international customers can buy our products without unrealistic costs for delivery. That means we take quite a hit on shipping outside of Ireland so we have to trust our mail to the national mail services, however we can not make them work any faster.
Very helpful
Very helpful, answered my query about sizing promptly even though it must have been a very busy time for them as Xmas and they actioned my subsequent order immediately.
December 20, 2022
Reply from Slugs & Snails
It was a pleasure to serve you Claire, thank you for shopping with us.
Reply from Slugs & Snails
Thank you 😊
Quick delivery and packaged so lovely
Quick delivery and packaged so lovely. This is nothing in comparison to the quality of the garments though! I love my waffle pajamas/thermals.
December 16, 2022
Reply from Slugs & Snails
Thank you! We put so much love into our waffles we are glad you like them.
The waffle suits are of nice quality
The waffle suits are of nice quality. This is our second purchase and we love the colours and how soft they are. Shipping was reasonably priced (shipped to Canada) and arrived in a timely manner. I also appreciate that I could pay in Canadian dollars to avoid credit card exchange fees.
October 28, 2022
Reply from Slugs & Snails
This is great news. We only recently managed to add multi currency options so we are very happy to hear that it’s working out.
My order arrived really quickly and…
My order arrived really quickly and very beautifully packaged. Great quality products and lovely customer care.
November 9, 2022
Reply from Slugs & Snails
Thank you. We are so happy you enjoyed shopping with us.
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