I am extremely grateful for the honest and reliable service (to my second hand hot tub) Chris and Justine have provided. Much appreciated Thank you.
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A great experience with Smalley hot tubs - I have never had a hot tub before and moved in to a property with one. Chris came on schedule to recommission, was extremely thorough, explained how it all... See more
Chris and Justine have been more than helpful from my first email contact. Chris has the knowledge and experience that gave me the confidence to hand him the business. Sourcing ASHP's at the momen... See more
Company replied
Smalley What a "family" team !! Go above and beyond, what I expected, price best on the web, service superb, kept in contact all the way through to the end, even got tub in earlier than expecte... See more
Company replied
Company details
Written by the company
We are a family run Hot Tub Repair and Sales company based in Pinchbeck, Lincolnshire. We have been going since May 2020 and customer service is our main focal point. So who are we? We are: The UKs leading Inflatable Hot Tub repair service. The UKs ONLY Manufacturer Endorsed Repairer. Repair and Service a vast majority of the Acrylic tubs both past and present. A Lay Z Spa & Intex Official Retailer. A SunBeach, Oasis spas and RipTide spas retailer. CosySpa's Warranty Repair Team Here to help and offer a service with a smile. We have a shop which caters for all of your chemical and hot tub needs which is always evolving.
Contact info
Unit 3, PE11 3YP, Pinchbeck, United Kingdom
- 07743 392299
- info@smalleyhottubservices.co.uk
- smalleyhottubservices.co.uk
4.8
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Gorgeous, real smelling scents
I absolutely love the aromatherapy tabs. The inspiration wellness gift set not only provides you with 12 perfectly sized samples, it allows you to choose those that you really like, therefore not spending a fortune on a bottle, Then leaving it in the cupboard…
I personally particularly liked the calming Clary Sage scent, as it was nice and fresh. Similarly, the rosemary citrus had an absolutely beautiful summery scent. The aromas themselves have a wonderful depth to them, and I’m certainly looking forward to purchasing some of the full sized bottles… Once I’ve got through the rest of the gift set (that I treated myself to!)
May 18, 2022
Reply from Smalley Hot Tub Services
Fantastic to hear you like the products! We thought the exact same thing about the different scents in the smaller pouches as it allows you to try them all out perfectly. It’s great to hear you are enjoying our products! Thank you for choosing to purchase through us.
Very impressed with Smalley Hot Tub…
Very impressed with Smalley Hot Tub Services, very helpful and knowledgeable. Have received 2 items from the shop which arrived the next day after posting out, very impressive. Will definitely be using this company again.
May 17, 2022
Reply from Smalley Hot Tub Services
Really pleased you are happy with our products and with the delivery times. Thank you for choosing to buy through us.
Was having problems with limescale in…
Was having problems with limescale in my hot tub. Was advised the products to get, placed an order and it came really quick. Also what I was advised to buy worked so I can now use my hot tub.
May 8, 2022
Reply from Smalley Hot Tub Services
This is fab news! Pleased we could help and get the right product to you quickly. Any further problems, we are always happy to help. Thank you for choosing us 😊
Highly recommended!!
We are so pleased we found Smalley Hot Tub Services!!
Chris has been an absolute pleasure to deal with, diagnosing and repairing our hot tub as well as providing advice on how best to maintain it.
Fabulous find and highly recommended.
May 8, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Thank you Lisa. This is very kind of you! We are happy we could help and that you have been pleased with our services. Always happy to help with my questions regarding maintenance etc 😊😊 thanks again for choosing us for your repairs.
Excellent service
Excellent, friendly and efficient service.
Very knowledgeable and would definitely recommend.
May 6, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Thanks Clair - really pleased you are happy with our service! Thank you for choosing us 😊😊
Excellent service!
Smalley Hot Tub Services recently fixed a leak in our inflatable hot tub. Great value, excellent service, quick turnaround time and good communication throughout. I would definitely recommend them.
May 6, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Lovely words thank you Ian. Super pleased you are happy with our service and thank you for taking the time to share your experience with us 😊
Job well done.
A great fast efficient service had my hot tub up and running in no time. Communication was great and nothing was to much trouble.
May 1, 2022
Reply from Smalley Hot Tub Services
Thank you so much for choosing us for your repairs - pleased you were happy with the service 😊
Amazing family run business so helpful…
Amazing family run business so helpful friendly very competitively prices would highly recommend and will definitely use for my next upgrade/service
April 30, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Ah thank you! So pleased we could help and that you are happy with our services.
Excellent service on my swimspa today…
Excellent service on my swimspa today all cleaned looks brand new again and a fraction of the cost from the main dealer will definitely be a regular
April 29, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Super chuffed you were happy with everything Susan. Thank you for choosing us for your service. It’s a lovely swim spa! Enjoy 😊
Amazing customer service
I haven't yet purchased anything from them, but I have been in contact several times asking for advice and he'll with issues I have had with my hot tub. They always get back to me very quickly, have been very helpful in their advice and also their recommendations to me. Considering I haven't purchased from them, it really shows the amazing level of customer service they give to everyone. Highly recommend and will definitely be purchasing from them in the future.
April 23, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Ah bless you! This is a lovely review to read. We do try our best to help everyone and I’m pleased that you have been happy with our services so far. Thank you 😊
Great service
Great service, super quick response and delivery.
The hot tub chemicals work perfectly.
I will be using again.
April 14, 2022
Reply from Smalley Hot Tub Services
Great stuff! Really pleased you are happy with the products we sell! Thank you for supporting us and buying through us.
I couldn't recommend Smalley Hot Tub Services higher!
Chris & Justine are a joy to deal with. They offer the very best customer service and outstanding communication.
I highly recommend using Smalley Hot Tub Services for all your hot tub needs.
April 11, 2022
Reply from Smalley Hot Tub Services
Thank you John. Thank you for choosing us for your repairs 😊
Fantastic customer service
Fantastic customer service. Collection within days prompt repair and return. Highly recommend, a pleasure to do business with thank you !!
April 11, 2022
Unprompted review
Reply from Smalley Hot Tub Services
You are so very welcome! Thank you for choosing us for your repairs. Hopefully you won’t need us again but always happy to help if you do 😊
Impeller
Following intermittent cutting out of pump on wavespa hot tub,purchased replacement impeller from Smalleys.
Great advise from Chris on how to fit.
Hopefully a long term solution to my pump issue.
April 4, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Glad we could provide you with the part you needed. Always happy to help with advice.
Definitely recommend this company
Definitely recommend this company. Very helpful with advice as well.
April 3, 2022
Reply from Smalley Hot Tub Services
Ah thank you - we certainly do our best 😊 thank you for sharing your experience with us.
Fantastic, Friendly and Honest
We used Smalley Hot tub Services last year when our Cleverspa started to play up, they were brilliant and and so quick at the turn around, even came around after having install issues. Couldn't recommend more if we tried. Absolutely smashing it!!
April 2, 2022
Unprompted review
Reply from Smalley Hot Tub Services
We won’t ever leave anyone without a working tub - we do our best to make sure all is as it should be. Thank you for trusting us with your repair 😊
Great service…
I have used this company for both advice and purchasing of refurbished pump for my tub. On each occasion I have received quick and reliable advice and my item arrived in good time at a reasonable price. Smalley services will always be my go to for all of my hot tub needs.
April 1, 2022
Unprompted review
Reply from Smalley Hot Tub Services
This is lovely to read and made us smile. So pleased you have a good experience with us and are happy with our service. Always happy to help.
Absolutely outstanding customer service…
Absolutely outstanding customer service these guys offer. No question is to big or small with this business they have really helped me out getting my hot tub repaired and up and running. Wouldn’t go anywhere else.
April 1, 2022
Unprompted review
Reply from Smalley Hot Tub Services
Thank you for your kind words. We are so happy we could help. Always happy to help with any questions now and in the future. Pleased we could get you enjoying that tub again. Thank you for using our services 😊😊
Lovely friendly local company
Lovely friendly local company. As I have a hot tub where the egg is within the wall of the tub and I cannot get out, they come to me to do the repair or service. Great service. Would highly recommend
March 31, 2022
Reply from Smalley Hot Tub Services
These hot tubs can be tricky sometimes but we always get to the bottom of the problem. Pleased you were happy with the service and that we could help. Thank you for choosing us for your repair.
Great service.
March 31, 2022
Reply from Smalley Hot Tub Services
Thank you for choosing us for your repairs.
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