Awful service. Phone ordered on 25 November. As at 5 December still not received. Further info was requested from myself via email on 26 Nov, provided on 27 Nov, email replied to as requested. A furth... See more
Company replied
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TERRIBLE TERRIBLE TERRIBLE. firstly cannot log onto account as the email i provided when setting up the account is unrecognised. secondly cannot claim my cashback!! when i try it says my order re... See more
Company replied
Easiest upgrade experience I've had. The only reason this isn't 5 stars is that the Track Order option failed repeatedly and I wasn't kept informed of my order status for nearly 8 hours. However af... See more
Company replied
Got declined for no reason what so ever, new contact was actually half the price I am currently paying so no issues with paying. They have taken £25 deposit which was meant to be refunded 3-5 days. I... See more
Company replied
Company details
Information provided by various external sources
Here at the Smartphone Company we're dedicated to bringing you the very best deals around. If you want the latest iPhone, the hottest Samsung Galaxy, or even a Smartphone with a free gift, you’d be hard pushed to find a better deal anywhere else in the UK. We also offer an extensive range of Sim-Only deals, Sim-Free handsets and tablets to cater for all your mobile needs, all with free next day delivery. Want to upgrade? We do that too! So don't spend forever crawling the internet searching through endless tariffs, order your pay-monthly contract the Smart way and get a cracking deal with the Smartphone Company.
Contact info
United Kingdom
- smartphonecompany.co.uk
1.4
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service highly recommended.
July 15, 2019
Unprompted review
Amazing
Very quick and easy to order. Very helpful and have a good range of phones to choose from.
July 11, 2019
Unprompted review
Excellent.
Excellent.. made order Friday, accepted and phone recieved the next day 5☆
July 9, 2019
Unprompted review
First class easy to order and fast next…
First class easy to order and fast next day delivery i am very pleased indeed will defo reccomend
July 5, 2019
Unprompted review
Excellent....very quick to process your…
Excellent....very quick to process your order and keep you up to date through out the process...best mobile site..
June 24, 2019
Unprompted review
very quick and efficient service
very quick and efficient service. No hassle at all.
June 24, 2019
Unprompted review
Excellent service .
Excellent service .. !!! Delivers in 14 hrs of ordering ! Extremely happy !
June 24, 2019
Unprompted review
Brilliant company
Brilliant experience from the minute I called. Very knowledgeable about their deals. Kind friendly staff and phone was delivered next day as promised by dpd
June 21, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Diane,
Thank you for taking the time to review.
We are glad to hear your experience was seamless and a member of our Sales Team were able to guide you along the process.
Many thanks,
SPC
Amazing and quick service
June 20, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning,
Thank you for your positive review.
We are pleased to hear you experienced the great customer service we are known for.
Many thanks,
SPC
Very good with communication and a very…
Very good with communication and a very quick delivery! Kept me updated every step of the way
June 20, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Tom,
Thank you for taking the time to review.
We are glad to hear you received your order quickly and were informed every step of the way.
Many thanks,
SPC
Great and fast service from start to…
Great and fast service from start to finish. Well done and keep up the great job!
June 20, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Leo,
Thank you for your positive review.
We are pleased to hear you received the great customer service we are known for.
Many thanks,
SPC
Reply from Smartphonecompany
Good Morning Karen,
Thank you for your positive review.
We are glad to read you received brilliant service from The Smartphone Company.
We hope to see you again in the future.
Many thanks,
SPC
Great swift service.
June 18, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Vimmy,
Thank you for taking the time to review.
We are pleased to hear you received the great customer service we are known for.
Many thanks,
SPC
They have taken my money and no…
They have taken my money and no response by email or the phone on what to do now.
June 17, 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Shannon,
Thank you for your review.
I am very sorry to hear of the lack of communication you have received. We will take a shadow payment or an upfront cost to verify your banking details but you should've received an email with an order reference number if the order was successful. It is concerning if you have not received this and I will raise that feedback for you.
I would be more than happy to assist, I would just need your order details. Alternatively, you can get in contact with us at webshop@mobilephonesdirect.co.uk. We will be more than happy to help.
Kind regards,
Erin
Faultless service.
Faultless service.
Online wasn’t working properly so made a call and couldn’t be happier with the reaction and service from the operator. Phone came next day. PAC sorted within 3 days, job done👍😁
June 17, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Ian,
Thank you for your positive review.
We are glad to read we were able to fulfill your order with a member of our Sales Team and your experience was seamless.
Many thanks,
SPC
Very happy customer
Speedy delivery and good online deals.
Would definitely recommend and use again.
June 16, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning,
Thank you for taking the time to review.
We are pleased to hear you were able to take advantage of our amazing deals and received your order quickly.
Many thanks,
SPC
awful
don't use these folks they only care when your setting up contract when it ends they couldn't care less for you. Very unhelpful
June 14, 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon,
Thank you for your review.
I am sorry to hear that you feel like this. We strive to provide the best service possible but understand that sometimes things may go wrong. I apologise for any inconveniences you have faced and we will be happy to look into them further for you if you would like to provide us with your order information.
Alternatively, our call center and live chat agents are always ready to help if you prefer to contact us that way.
Kind regards,
Erin
Really good service
June 13, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Ste,
Thank you for your positive review.
We are happy to hear you received the great customer service we are known for.
Many thanks,
SPC
Easiest upgrade experience I've had
Easiest upgrade experience I've had. The only reason this isn't 5 stars is that the Track Order option failed repeatedly and I wasn't kept informed of my order status for nearly 8 hours.
However after that I did receive texts informing me of the process and even sent the name and number of the delivery driver.
Will definitely use again.
June 13, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Russ,
Thank you for taking the time to review.
We are pleased to read you found the upgrade experience easy. We do try to keep our customers informed on every step of the way however sadly, in this instance our systems were down which resulted in delays with certain information.
We hope to see you again in the future!
Many thanks,
SPC
Great
Great phone came very quickly perfectly working great quality cheap
June 8, 2019
Unprompted review
Reply from Smartphonecompany
Good Morning George,
Thank you for your positive review.
We are glad to hear your order was delivered quickly and were able to take advantage of our great deals.
Many thanks,
SPC
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