Smilewindscreens Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, noting its speed and efficiency in handling requests and the professional quality of the work performed. Reviewers frequently highlight the staff as friendly, knowledgeable, and polite, providing excellent customer skills. Many people also appreciate the competitive pricing, often finding it substantially cheaper than other options available. The customer service is often commended for its helpfulness, clear communication, and ease of scheduling appointments. People also value the convenience of prompt on-site service, with technicians arriving on time and completing tasks efficiently.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, friendly, and professional... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often finding it to be a great value compared to... See more

Customer service

Clients share positive opinions on customer service, highlighting the polite, efficient, and helpful nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Needed to replace the windscreen due to selling the car. Tried most of the big name windscreen companies, 2 didn’t get back to me for 2 whole days, others were extortionately expensive. Smile windscre... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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4.9

All reviews

(190)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Good price, excellent service

May 23, 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the feedback, we appreciate it

Rated 5 out of 5 stars

1st class service!

Wow, what a difference from the competition. The fitter notified us when he was on the way, carried out the work to the highest standard. Only then did we need to pay anything. They even turned up earlier than they estimated. Highly recommended.

June 3, 2024
Unprompted review
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the review, we really appreciate it

Rated 5 out of 5 stars

Have been using this company for so…

Have been using this company for so many years to remember, always great on price fantastic service , will go nowhere elsewhere Tim and all the family are so lovely to talk to.

May 20, 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks Steve Roy, we appreciate the feedback. Hope you are well

Rated 5 out of 5 stars

All fine

All fine - Many thanks

May 1, 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

fantastic service

fantastic service booking in was so easy and availability of appointments was great. will do definitely use again.
the technician that came out was so polite and helpful. cant recommend enough.

March 20, 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Screen Replacement

A great mobile service that got the job done in replacing the screen in good time, and with care.

March 15, 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 1 out of 5 stars

awful reflections and glare after replacement

Initially this was meant to be a remove and refit job to fix the seals. Unfortunately, the windscreen had to be changed instead at a higher expense. I was warned this could happen so I accepted it and the new windscreen was fitted fine. However, after the fitting, I started to notice the most awful reflections and glare from incoming vehicles.

When I asked if this could be fixed a technician came over to sit in the car and say he was not sure what to say. I was asked for more pictures (I wish I could attach here) and links and explanations were sent to simply say it is normal and it is your car's dashboard.

The fact that I had no issues at all before the new screen was fitted was explained by saying that a new windscreen will have more reflections. Well, they should not be this bad.

Apparently the new windscreen is an OE, AGC Automotive, and therefore should be of good quality. It is not however the original make - Saint-Gobain Sekurit. Smile Windscreen will not do anything therefore to try and solve the issue.

They had the cheek to tell me that I don't seem to accept and grasp the facts!

February 28, 2024
Unprompted review
Smilewindscreens logo

Reply from Smilewindscreens

The windscreen is original equipment on many vehicles including Toyota, evidence was provided regarding the quality of glass installed. We presented various pieces of written facts to explain why there was a reflection on your windscreen, along with advice to reduce the reflection. A simpler explanation may be easier to understand. You buy a brand-new car that has been highly polished, and you can see your reflection in the paintwork. After owning the car for seven years you can no longer see your reflection. New glass is highly reflective. I hope this makes clear that changing the windscreen for another make would make no difference and could in fact make the situation worse.

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