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Smilewindscreens Reviews 

190
•
TrustScore 5 out of 5

4.9

Car Repair and Maintenance
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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, noting its speed and efficiency in handling requests and the professional quality of the work performed. Reviewers frequently highlight the staff as friendly, knowledgeable, and polite, providing excellent customer skills. Many people also appreciate the competitive pricing, often finding it substantially cheaper than other options available. The customer service is often commended for its helpfulness, clear communication, and ease of scheduling appointments. People also value the convenience of prompt on-site service, with technicians arriving on time and completing tasks efficiently.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, friendly, and professional... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often finding it to be a great value compared to... See more

Customer service

Clients share positive opinions on customer service, highlighting the polite, efficient, and helpful nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Needed to replace the windscreen due to selling the car. Tried most of the big name windscreen companies, 2 didn’t get back to me for 2 whole days, others were extortionately expensive. Smile windscre... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied

Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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4.9

All reviews

(190)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience and very reliable service.

Had a really good experience and the company was very patient with me as I had to reschedule a few times. Someone came initially to fix my windscreen but couldn’t due to another issue that I had to fix first and I was not charged a call out fee. I also loved that the service was mobile and they visit you at your address because my car was un drivable due to the glass damage.

March 1, 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 5 out of 5 stars

Great service and great price!

Smile were on site changing my windscreen within 24 hours of my initial phone call. The job was done well and the price was excellent. Thoroughly recommended.

February 21, 2024
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Reply from Smilewindscreens

Thanks, we appreciate the review

Rated 5 out of 5 stars

Amazing service

I spoke to Jade on the phone and she was incredibly helpful and polite. And then a lovely chap called Josh came and fixed the window who was also extremely polite and helpful l. I highly recommend Smile Windscreens

January 17, 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Excellent.

Quick and efficient, and knowledgeable.

February 8, 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Josh was very competent and efficient…

Josh was very competent and efficient and knew his business.

He was a pleasant chap.

But I would have preferred to have been addressed as Mr Edwards rather than ' mate'. As I am old enough to be his grandfather.

January 15, 2024
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Reply from Smilewindscreens

Thanks for the review, we appreciate it. With regret the language used by the younger generation is embedded before we employ them.

Rated 5 out of 5 stars

GREAT 5* SERVICE

I highly recommend smile windscreens. They helped me source a windscreen for my 24 year old car and supplied and fitted around my busy work day. From the first call all the way up until fitting I could not fault them and I will recommend and be using them going forward thank you 👍

January 22, 2024
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Reply from Smilewindscreens

Thanks for the review, we appreciate it

Rated 5 out of 5 stars

Excellent service

Once again they were on budget and on time fast reliable service thankyou

January 10, 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Great Service

Windscreens fitted without any issues 👍

January 10, 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

"Exceptional Service

"Exceptional Service at Smile Windscreens!

Quick, efficient, and professional, Smile Windscreens exceeded my expectations. From easy scheduling to outstanding workmanship, they handled my windscreen replacement flawlessly. Their attention to detail and customer care is top-notch. Highly recommend for quality service at a great value!"

January 10, 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

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