Snowgoose Reviews 1,496

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

100 St Georges Terrace ordered 20 cherry , baci chocolate and Chandon boxes for our VIP tenants for Christmas 2020 and what a hit they were. We immediately placed our order for 2021 as th... See more

Company replied

Rated 4 out of 5 stars

Excellent service Made an order on a Saturday that was in error their call centre open Monday to Fri so was able to call and get help on Monday straight away.....(feedback) am option to log in and o... See more

Rated 5 out of 5 stars

Staff were excellent in assisting us to send out these hampers to multiple addresses to our Board members. The goods were fresh and delicious. There is something in the box for everyone to enjoy. Than... See more

Rated 5 out of 5 stars

We have used Snowgoose for quite a few years now as a sign of appreciation to our best customers. We have never heard a bad word about the quality of your product which has to the best of my knowled... See more

Company replied

Company details

  1. Gift Shop
  2. Food Products Supplier
  3. Hobby Store

Information provided by various external sources

At Snowgoose, we believe in surprising, delighting and making someone feel special in an unforgettable way. We guarantee to captivate the senses and delight the taste buds with the finest, freshest produce from Australia’s top growers and artisan providores, all exquisitely presented in our signature wooden boxes. We believe that in this busy, crazy world, people need to feel cherished with a gift of taste that helps them slow down for a moment… to pause and indulge in life’s simple luxuries.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding effort and service by the…

Outstanding effort and service by the team to get my gift to Perth. It was such a special gift and the importance could not be understated. The quality was very high and I thank the team again for their service.

October 25, 2021
Unprompted review
Rated 2 out of 5 stars

Broken-hearted

I ordered x2 Sweet Temptation boxes after a visit to the Snowgoose website. These hampers were for my husband who had received a kidney transplant and his donor. It was to surprise them and brighten up their day given there are no visitors allowed due to Covid19. I was heartbroken when I received a photo of the box that contained maybe half (that’s a modest estimate) of what was on the website. No strawberries, no plums, no nectarines, no pear, no mango, no peanut brittle, no nougat all of which featured in the image on the website. Just heartbroken…..

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

BIG surprise!

I received the "Sweet Temptations" box today from a dear friend after arriving home from a stay in hospital. Beautifully presented & delicious fresh fruit & yummy chocolate!

August 16, 2021
Unprompted review
Rated 2 out of 5 stars

I recently made a purchase with your…

I recently made a purchase with your company for my mother in law’s birthday (13th August) and I was disappointed at the amount of fruits that was in the box and expected a little more. For example in the photo there are three bananas but only got 1 and the apples look sickly. I understand there some fruits are seasonal but these fruits could have been substituted. This is just not acceptable. I recently made a purchase with your company for my mother in law’s birthday (13th August) and I was disappointed at the amount of fruits that was in the box and expected a little more. For example in the photo there are three bananas but only got 1 and the apples look sickly. I understand there some fruits are seasonal but these fruits could have been substituted. I didn’t expect the box to look exactly like what’s in the picture but not a handle of fruits for the price is paid.This is just not acceptable.

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

This week i ordered a sympathy hamper on behalf of our team for a colleague who's father had passed away. Unfortunately the home address i gave Snowgoose was an old one... the lady who now lives there called the company to let them know there was no one living there of that name. Daniela from Snowgoose called me and explained...due to covid they were unable to collect the hamper already delivered for safety concerns... but the next day they delivered a brand new hamper to my colleague's correct address for no additional fee! I was amazed at their willingness to assist and can highly recommend Snowgoose - quality good, huge variety and get reliable service! I've used them many times over the years and will continue to do so... Thank you Snowgoose!

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Happy Hermon & Hermon receivers of Snowgoose!

We have been customers of Snowgoose for many years, commencing when we used to send gift boxes to our clients and press with our signature Hermon & Hermon printed lid.
Everyone was always blown away with the gift and particularly the quality of the fruit.
Still sending these divine gifts and still many happy recipients!

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous Snow Goose

100 St Georges Terrace ordered 20 cherry , baci chocolate and Chandon boxes for our VIP tenants for Christmas 2020 and what a hit they were.

We immediately placed our order for 2021 as the feedback was phenomenal. Beautifully packaged in wooden boxes with our logo and a lovely Christmas message on.

Great idea and something different from the normal cheese ,wine and biscuit hamper.

Nothing was too much trouble for Kate Beeton who helped select our VIP hampers and delivered them personally with a smile. Kate also organised delivery for 2 tenants who live in Mandurah. Great touch Kate!

Well Done Snow Goose.

Service and product exceptional.

May 20, 2021
Unprompted review
Snowgoose logo

Reply from Snowgoose

Thank you, Jennifer for this great feedback! We are pleased to have helped you with your gifts.

Kate is such an asset! We are proud to have her in our team, looking after our customers.

Rated 2 out of 5 stars

I bought the large size fruit box for Mothers day

I bought the large size fruit box for my mum for mothers day. It was great that the delivery was made in time for mothers day but there were not as many fruits in the box as there was shown in the photos and especially since you are paying $139 + delivery fee, you would at the very least expect the fruit to be of great quality which I did not receive. 1 of the 2 red apples had visible and large dents in it and the other had multiple bruising to the fruit. the two green apples were also bruised. One of the 2 pears did not appear to have been picked within 2-3 days like the website stated, the stem was so dry and the skin was starting to wrinkle, I did not check the other pear. The grapes, I could fit all in 1 palm, were on the softer end rather than crisp and crunchy. Unfortunately, no cherries (which I expected since they are out of season) and also no strawberries, which I was quite disappointed with. I would have appreciated it if they could have substituted an in season fruit like plums instead but that did not happen, instead the box was filled with ALOT of shredded paper. There were many other companies offering a similar service at a cheaper rate, but I thought I would give snowgoose a go considering the reviews were mostly positive. However, I will not be using this service again, I think it is very overpriced for the quantity and quality of the produce.

May 9, 2021
Unprompted review
Snowgoose logo

Reply from Snowgoose

Thank you for your feedback, Janny. We are sorry that you were disappointed with your experience with us. Hope you will give us a chance to redeem ourselves.

Can you please send your order details to snowgoose@snowgoose.com.au? Our customer care team will be in touch to resolve this.

Rated 5 out of 5 stars

Great service

Great service. Fabulous product. Will definitely reorder.
Thanks Snowgoose x

April 9, 2021
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Reply from Snowgoose

Thank you, Georgina, for your feedback! We look forward to assisting you with your gifting needs.

Rated 1 out of 5 stars

not what you see in picture aweful experience

got a box yesterday many fruits are missing from the picture and hardly the box was fill with fruits... had only one peach and a nectarine which was were expired and had to threw them away... i feel money wasted...

April 2, 2021
Unprompted review
Snowgoose logo

Reply from Snowgoose

I am so sorry, Jin about your experience with Snowgoose. Plesae send an email with the details of the order to customerservice@freshventure.com.au and our team will be in touch to resolve this.

Rated 5 out of 5 stars

Absolutely excellence service from the outset

Absolutely excellence service from the beginning to the end of our event. We ordered over 200 hampers across ANZ for an event and nothing was too difficult. Products were swapped, last minute changes were acted on quickly, communication was excellent and hampers were delivered in the agreed timeframe. I wouldn’t hesitate to recommend and use Snowgoose again.

March 10, 2021
Snowgoose logo

Reply from Snowgoose

Thank you for your feedback Ailia! We are pleased that we were able to help you with your order. We appreciate your recommendation.

Rated 5 out of 5 stars

I am so pleased with the service and…

I am so pleased with the service and delivery from Snowgoose. I have ordered from this company twice and both times you guy's have done an amazing job. The fruit and cheese were very fresh and delicious. The complements I got was so overwhelming and it thanks to you guy's who deliver with professionalism and care. Keep up the great work. Well done.

March 4, 2021
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Reply from Snowgoose

What an amazing feedback, Silvia! Thank you!

Rated 5 out of 5 stars

Beautiful gift to give

Beautiful packaged, delicious content.
Made my recipient feel special

February 22, 2021
Snowgoose logo

Reply from Snowgoose

Thank you, Tineke! We are pleased that we could help you make your recipient feel special.

Rated 5 out of 5 stars

I’ll be back!

I have written a review before for these guys. Top quality and their hampers are a delight to the receiver. I have used them several times now.

February 22, 2021
Snowgoose logo

Reply from Snowgoose

Thank you Robyn for your feedback and continued support! We can't wait for you to be back.

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