Really good sofas. Really poor, shocking, unprofessional after care. Bought three sofas. Delivered on time. One sofa was delivered damaged. The additional footstool was delivered without feet. This wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... See more
Company replied
During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... See more
Company replied
On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Ashton Road, WA33UL, Warrington, United Kingdom
- social.media.complaints@sofology.co.uk
- sofology.co.uk
4.8
Excellent
285K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Three suites in 2 years
We ordered a new suite [3 seater recliner, 2 seater and 2 chairs[recliner] early 2024. Pretty quickly after arrival the suite had to be changed. We stayed the course with Sofology and ordered a different suite. October 2024 this arrived, pretty quickly it was obvious this was not fit for purpose, indeed Sofology didn’t even send a technician but went by our photographs and this was replaced. AGAIN we stayed the course and low behold we had a new suite in 2025. Since then we have had 3 heat pad failures and wiring blown on one chair [ which frightened the life out of me]. We reported the seat pads as being very uncomfortable with rucking and a view of the outline of the heat pads showing [ no visitors will sit on them]. The technician said the upholstery sponge inside of the seats had compacted and the only thing to do was to replace it. I received an email[ one of over 40 to date] stating our ticket had been closed. I have waited and waited…today chased Sofology to be told this is not a manufacturing fault and so there is nothing they can do. My husband and I are retired people and chose what we thought would be the best possible company to purchase from. What a terrible disappointment. Shame on you Sofology!
May 5, 2026
Unprompted review
Reply from Sofology
Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Huge selection and friendly, knowledgeable staff
Great selection in stock and knowledgeable staff who were able to help us narrow our choices and eventually select the perfect sofa and accessories for our new home.
April 25, 2026
Reply from Sofology
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very informative and answered my…
Very informative and answered my question regarding delivery of sofa in sections.
April 27, 2026
Reply from Sofology
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Reply from Sofology
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Nice experience butt not coming email…
Nice experience butt not coming email my Oder date
April 28, 2026
Reply from Sofology
Hi there, thank you for your review. If you need any information or assistance please don't hesitate to reach out to our Customer Care Team, we'll be happy to help!
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Libby in the North Shields shop was…
Libby in the North Shields shop was really good.The guys who delivered my two seater yesterday were very good also.Just waiting for my chair to arrive.
April 28, 2026
Reply from Sofology
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Was given a 10 week delivery time moved to 17 weeks
Was given a 10 week delivery time. I was not contacted by anyone to inform me that there would be an additional 7 weeks delay. I have had to chase Sofology for every update sometimes not even getting a response at all. I have made official complaints that have gone ignored. I have tried to contact agents online, via their customer service “helpline” and actually physically walking into the store where I bough my sofa. I am
Still no further forward and no sofa delivered. The customer service is shocking.
May 5, 2026
Unprompted review
Reply from Sofology
Hi there, thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Lovely salesman man was advised about e…
Lovely salesman man was advised about e everything
April 6, 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology
Thank you for this great review Lewis!
Excellent Service
My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology is first stop for sofas. We previously had ab excellent experience and the sofa quality was 10/10. I would definitely recommend.
April 24, 2026
Reply from Sofology
Thank you for sharing your experience Khalid, we are so pleased to hear that Haleema was so helpful during your visit!
Customer care team are excellent
We had our all singing and dancing recliner sofas from here. Unfortunately one recliner broken within 4 weeks and had to wait 3 months for repair part. Then not long after the one repaired the other one broke.
I spoke to the complaints customer team as I thought there must be a known issue, turns out there was and that had different parts that fixed the issue.
I always say problems can happen but it’s how it’s dealt with that matters and the team couldn’t of done anymore - they gave option of new parts, complete new sofa which included changing for a completely different sofa. Which we opted for. Carol Dyson organised everything, kept me updated all the way through. When it broke it had also ripped the new carpet and they paid for replacement of this too. Couldn’t have done anymore to correct what had gone wrong. For this reason I would recommend because you know issues will be sorted.
June 1, 2025
Unprompted review
Reply from Sofology
Thank you for taking the time to write this amazing review Tanita! We have passed your feedback on to Carol.
Nice sales staff supportive but not…
Nice sales staff supportive but not persuasive then completed all on line didn’t need to go back to the shop
April 23, 2026
Reply from Sofology
Thank you for awarding us 5 stars Mrs Swanson!
No fuss no messing no hard selling
No fuss no messing no hard selling
Taking care of well.
April 26, 2026
Reply from Sofology
Thank you for awarding us 5 stars Sharon!
Amazing sales person
Sandra was amazing we knew what we were looking for but it has been discontinued and she found us a simar product. She wasnt pushy and left us to decide in peace. Once we had decided she explained everything to us. She was really good
April 24, 2026
Reply from Sofology
Thank you for this great review Gill!
When entering the store I got a warm…
When entering the store I got a warm feeling
the staff were very friendly
The selection was next to everything I was looking for
I had to choose wisely as we have 3 great grandsons to tie down
April 20, 2026
Reply from Sofology
Thank you for this amazing review Helen!
Very helpful staff
April 24, 2026
Reply from Sofology
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good easy website
Went in to view sofa helpful staff unsure of the guys name- friendly chatty didn’t do the forceful sales person pitch
April 27, 2026
Reply from Sofology
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology
Hi there, thank you for your review. Another great review for Susan, we will make sure to pass this on! Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.