Really good sofas. Really poor, shocking, unprofessional after care. Bought three sofas. Delivered on time. One sofa was delivered damaged. The additional footstool was delivered without feet. This wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... See more
Company replied
During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... See more
Company replied
On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Ashton Road, WA33UL, Warrington, United Kingdom
- social.media.complaints@sofology.co.uk
- sofology.co.uk
4.8
Excellent
285K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology
Hi there, thank you for your review. Another great review for Susan, we will make sure to pass this on! Have a nice day.
Great experience
Great experience at Sofology thanks to Fahmida. She was really helpful and went above and beyond to help us choose the perfect sofa for our first home. Thank you!
April 27, 2026
Reply from Sofology
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Fahmida. Have a great day 😊
Reply from Sofology
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Linda was so good she was very…
Linda was so good she was very knowledgeable and helpful. I’m slightly deaf and she was very patient and thorough with what I was after. We already saw the sofa online and loved the style and look
April 27, 2026
Reply from Sofology
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Tom at the Enfield store was very…
Tom at the Enfield store was very helpful and knowledgeable he helped me choose my perfect sofa for me and was not at all a pushy salesman
April 27, 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Tom, we will make sure to pass this on! Have a nice day.
Returned Again
Purchased products from Sofology previously and returned again.
The service and product quality is excellent.
Great range of products and staff who are knowledgeable and provide advice when required .
Excellent service.
April 26, 2026
Reply from Sofology
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very good service in store and on the…
Very good service in store and on the website chat message service
April 24, 2026
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Pleasant and helpful staff
Pleasant and helpful staff;patient not forceful . Knowledgeable about their products.
April 23, 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Very polite and a straight forward…
Very polite and a straight forward experience very welcoming
April 27, 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Welcoming knowledgeable pleasant staff .
April 25, 2026
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Lovely staff
There were 2 members of staff who were just lovely at the Oldham store. They were helpful and friendly and really knowledgeable.
A big reason why I decided to buy from Sofology was down to these 2 people as well as finding a beautiful sofa that I can't wait to see in my new home.
April 21, 2026
Reply from Sofology
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Staff were super helpful
Staff were super helpful, knowledgeable and easy going! Having the kids with us was no issue either.
April 26, 2026
Reply from Sofology
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
My Sofology Experience
I was able to visit the Sofology store in Blackburn and find a sofa that I liked. It was then easy to place my order online.
April 23, 2026
Reply from Sofology
Thank you so much for taking the time to leave a review and to share your experience with others. We really do appreciate it!
Jonathan was absolutely superb
Jonathan was absolutely superb! Very knowledgeable and just a pleasure to deal with.
April 26, 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Jonathan, we will make sure to pass this on! Have a nice day.
Impressive service
Very helpful, genuine staff, very apparent that staff know all things about sofas, gently guided to choose an option which would fit lounge and preferences, impressed how they were able to connect with my teen daughter and myself who is in 50’s, Good sense of humour even at end of a busy work day, another family member went on to purchase another sofa a few days later, would definitely recommend
April 26, 2026
Reply from Sofology
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Brilliant staff who take time to listen
The member of staff who served us was brilliant. His product knowledge was faultless - well done to the company training programme. His enthusiasm for the product quality convinced us to buy.
April 26, 2026
Reply from Sofology
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology
Hi there, thanks for your 5-star review, we really appreciate the feedback!
We were helped by a brilluant nember of…
We were helped by a brilluant nember of staff called Tim Jones. He explained everything very clearly and was very helpful. Tim is a crefit to Sofology.
April 24, 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Tim, we will make sure to pass this on! Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.