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Spa Motors (Mid Wales) Limited Reviews 

527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process pleasant and stress-free. The service is frequently highlighted as excellent, with many appreciating the clear communication, efficiency, and lack of pressure during transactions. Reviewers often mention the high quality of the vehicles, with many describing their new cars as well-prepared and running perfectly. The after-sales support and problem resolution are also praised, with issues being addressed promptly and effectively, enhancing the overall positive experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their new cars and trucks,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

Simon at Spa Motors in Hereford, couldn’t have been more helpful! Polite and thorough at every stage with great communication! Highly recommend and we love our new car

Company replied

Rated 5 out of 5 stars

An enjoyable experience buying my car from Spa Motors through Callum: No pressure, just very helpful, and a great car! When delivering it to me he noticed the a/c wasn't cooling sufficiently, so we re... See more

Company replied

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

527 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(527)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service

Hi everyone
I am not usually the type to leave reviews negative or positive but in this case I will make an exception

Dealt initially with Carwyn then when visiting the garage for viewing a young gentleman man named Joe showed me around the vehicle.
Don’t let the youth of these two guys let you believe that customer service would suffer because of that , from the very first conversation to the handing over of the keys was faultless. Not at all pushy or impatient.

I am hoping this Truck will see my working life out but if it doesn’t I will be making a return visit to Soa Motors .

June 24, 2025
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. A huge thank you to Elliott - showed us a great range of vehicles and really pleased with our final choice. Walked us through the process step by step - great communication and support; nothing was too much trouble. Looking forward to happy motoring - thank you Spa and Elliott.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ryan Lawrence

Can’t thank Ryan enough from the Llandrindod depot for a hassle free purchase of our new Peugeot 3008. His attitude and customer service was absolutely outstanding from start to finish. I will definitely be recommending Spa Motors to friends and family.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

New car with spa motors

I've just bought my new range rover velar from spa motors. Ryan their sales executive was very patient with me with my test drives and making sure I had everything I needed. Ryan didn't waste any time with helping me with my finance agreement and making sure everything was correct. I'll definitely be back to buy my next motor in the future. Thanks very much Spa Motors & Ryan

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, this is the 2nd vehicle we have had off Spa Motors, dealt with Ryan, really helpful, nothing was too much bother. Would highly recommend

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Whole experience was fantastic

Whole experience was fantastic. Simon was brilliant throughout. A great selection of vehicles made my choice quite difficult. So pleased with the car, 3 years old but like new. The process was very quick and easy, communication was brilliant. I would recommend this dealership without hesitation. Thanks you.

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from Spa…

I recently purchased a car from Spa Motors Hereford and had the pleasure of dealing with Simon Walker throughout the process.

From start to finish, Simon was absolutely amazing, professional, friendly, and incredibly helpful. His customer service was second to none, making the entire experience smooth and stress-free.
It's rare to find such genuine care and attention these days, and I truly appreciate the effort he put in.

I would highly recommend Spa Motors Hereford, and especially Simon if you're looking for excellent service and a trustworthy dealership!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Spa motors

Excellent service from Spa motors, my father and daughter have always used this company. This was my first purchase from them, no complaints what so ever. Very helpful, made the purchase so very smooth.
Thank you Elliot

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, highly recommend

Great service again from the guys in the Llandrindod Wells branch, in particular Rob Doherty. The vehicle was immaculate when handed over to me and the company’s after care is also delivered to the same high standard.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

A good experience with Spa Motors

Lewis king ( sales controller ) is an excellent asset to the company, as a new customer I felt valued and respected, he informed me at all stages of the purchase and at each level, with that in mind it will encourage me to go back for future purchases. Highly recommended

April 23, 2025
Rated 1 out of 5 stars

Zero stars but no option to change!!

Zero stars but no option to change!!
Absolute incompetence from beginning to end!
Very bad experience purchasing a car. Was leaking break fluid & tyre pressure grossly under inflated as well as other major faults when checked at a repayable garage. Customer service on the day of purchase like a circus!
I sincerely do not recommend this company unless you are desperate!!

February 7, 2025
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Sue, it is disappointing to read your feedback on the vehicle that you purchased and our customer service, as when you last spoke to one of our directors you were open to us completing the required repairs, and it was also confirmed that the vehicle was safe to use - we were happy to complete the work at no cost to you, and this of course still stands if you would like to contact us.
When you purchased the vehicle, it was an exceptionally busy day, and our team were assisting many customers within the showroom. As I'm sure you can appreciate, we do our absolute best to keep waiting times to an absolute minimum, but there are sometimes occasions where there are multiple customers, and we work hard to continue to provide our usual high level of customer service.
As mentioned, we are more than happy to complete the repairs for you and hope to hear from you in due course.
Spa Motors.

Rated 5 out of 5 stars

Service and quality at Spa Motors

Elliot liaised with me via messaging, whilst I am apprehensive about remote vehicle purchase, I sent Elliot numerous questions and concerns. He answered all messages timely and precisely raising my confidence, especially with commitments. Elliot went over and above his job as sales and provided a much valued service, truth and honesty, a very rare trait.
I would recommend Elliot to supply a vehicle with trust and service and delighted that Spa Motors support their staff to deliver customer, care, service and quality vehicles. I will find it difficult not to buy my next vehicle at Spa and recommend anyone looking for a vehicle to consider checking out Spa Motors first.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & Quality

This is the 4th vehicle I have bought from Spa in Hereford I have dealt with Elliot everytime and he is efficient and solution focused, he has also turned around every request in a short space of time.
Very pleased with every vehicle and the quality of customer service I have received from Elliot is outstanding!

March 28, 2025
Unprompted review

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