The Spamhaus Project Reviews 120

Wrong detection. They detect real person exchanging for businness as spam. And when you open a ticket to be removed, you received a lot of understandable questions. A lot of complexity, a lot of unefficiency. Be careful if you apply for their services not to loose business !

These SpamHaus freaks appear to be in cahoots with the registry, Radix, which owns the ".store" TLD. We had 2 different .store domains suspended by Radix almost immediately after they were created. They had never existed before that. These are not domains that had existed before and which someone else had used prior-to; they literally were suspended a couple days after being created for the first time ever. And now it's happened with a third .store domain of ours.

Although SpamHaus claims the domains were suspended for "phish," these domains had never had any hosting (much less email) attached to them, making phishing impossible!

Radix (located in the Caymans) said we have to contact SpamHaus about it. SpamHaus literally has the phrase "Contact Us" on their home page, but it is NOT CLICKABLE and no info for contacting them even appears below that.

When submitting info via their form to ask for their fraudulent "suspension" to be removed, I entered our registration email address (the same one our registrar has had for many, many years) and SpamHaus replied that they "do not accept removals from free or temporary email addresses" and that we should "use an email address which can easily be associated with" the domain name.

Who gave these crooks such authority? Our provided email address was neither free nor temporary. As far as associating an email address with the domain - That's a catch-22 since SpamHaus caused the registry to suspend the domains right after they were created and so, since we never had time to even point them anywhere for hosting, it was literally IMPOSSIBLE to create any email addresses on ("associated with") the domains.

It makes me wonder if they are in cahoots with the Cayman Islands registry, Radix, to steal these 2 domains.

Beware: If you buy any ".store" domain, you might want to set custom DNS servers IMMEDIATELY and then add them at your host. That way you might still be able to create an email address "associated with" the domain after the TLD registry suspends it on the authority of these fraudsters called "SpamHaus" and refuses to do anything other than refer you back to SpamHaus. I'm not 100% if that will work, but our third .store domain which they just hijacked a few days ago, appears to still be able to send and receive email (not that we had sent even A SINGLE EMAIL before this). For this domain, I did take the precaution of setting custom nameservers and adding at a host immediately after registration (like within minutes). So we shall see what excuse SpamHaus makes next, after we use their unsuspension form and enter an email address associated with the domain (since we are able to do so this time)!

Our registrAR (slightly different = the ones you buy your domain from) won't even contact their TLD supplier (Radix) about it, nor do they send out notices when these fraudulent fraud "alerts" are placed on your domain, so you've got to be checking for it. It's very obvious our first 2 .store domains never did any phishing as they were only EVER pointed to the registrar's servers and were suspended by the registry (Radix) almost immediately after creation. The only frauds are THEM!

This has never happened to us with any other TLD. Radix was happy to take our money, but clearly did not even ask "SpamHaus" to provide ANY EVIDENCE of any wrongdoing before suspending the very domains for which they had gladly just taken our money! What are they planning for when the domains expire because we've had no access to use them or get them unsuspended???

Spamhaus banned our customer's email address despite absolutely no spam activity whatsoever.

When we requested an explanation, they refused to provide any specific reason, replying only with a vague list of "good email practices" and stating that the domain was "not eligible for removal."

No other spam monitoring service (out of the hundreds available) has flagged my customer's email as spam. Only poor email providers like gmx.de and web.de, which rely blindly on Spamhaus listings, have caused minor delivery issues.

Thankfully, for serious email providers, Spamhaus is irrelevant.

Their opaque, authoritarian practices are harmful to legitimate businesses. Services like Spamhaus, which act without transparency, oversight, or accountability, should be shut down.

Just read the 1 stars and you’ll understand why we pay for the Spamhaus Enterprise subscription ;-)

Thank you guys, you are doing a wonderful job!

More like "The P**phaus Project". Lots of false positives and they would flag your IP/Domain for absolutely no reason even if you do not have an "MX" record to send neither any SPF/DMARC to receive. The domain is used solely to keep "A" records and list of IPs (a.k.a hostnames).

Constant false positives and arrogant attitudes when communicating with them. Been this way for years.

Blocked my ip for no reason, and wont help me at all, just a normal person doping nothing wrong, apparently I have to be a computer expert to solve this problem I just gave up no explanations given just a bunch of nerd language I have no clue about

Locked my ASN and IPv4 with no reason, but saying hiacked when they were not.

Randomly appeared on their list - at a point in the day when I was not sending any emails. Other than that I am just doing admin work for my fathers death, so nothing spammy at all. They may have blocked all the PlusNet legacy domain names, who knows. It seems unblocked right now, following a request, but apparently their reputation is poor - we will see what happens next.

Absolutely baffled a non-commercial domain that's used personally by 3 family members was flagged, despite not sending any bulk emails of any kind, ever, and not even any emails to anyone not known by the sender.

Are they just flagging domains that *don't* have enough activity? The whole domain would be lucky to send 10 emails *a MONTH* total.

All of the DKIM / SPF etc records were already setup and have been re-verified etc. It's like there's an AI in charge and it's gone off the rails spamming domain listings.

The company's setting their own rules that anyone should follow, otherwise your website's gotta be marked as "spam"...

They are a parasite of the Internet, I wonder how anyone would even cooperate with them.

I got my ASN listed LITERALLY FOR NOTHING. I got no abuse reports, I got no any information on official mailboxes, I just got blocked by them.

What right do you have to bankrupt businesses because your crazy head thought so?

Very bad group of people , who even gave them the blocking function ? They blocked my domain after purchase in 3 hours, which they didn't have time to use. They don't read your answers, like stupid they send machine text every time and close tickets. I have reason to think that this gang takes money from interested parties and blocks domains of innocent people. We need to shut down this online gang ! They are scammers, fraudsters and thugs!

Arrogant and rude know-it-all, apparently a one-man band, said to be allegedly 55-60, living with his mommy in Texas. Refuses to listen to reason, deliberately rude in any replies, and believes nobody can be right except him. Refuses to delist even when proven that an IP address is NOT sending spam, because, of course, he couldn't possibly be wrong, ever. I think he is forgetting to include the first and third letters "A" and "S" in his "R E" sig.

It's totally bananas that what is said to be a one-man-band has the authority to do what he does, affecting thousands of users' businesses.

Absolutely inadequate company, not responding to inquiries and absolutely not working at all.

This outfit is apparently behind the fact that I am now unable to communicate with people I've been sending email to for years. I am a private singing teacher and need, as part of my livelihood, to be able to contact pupils - and now I can't. Who do these people think they are? Or are they in fact scammers, in which case I need to take action immediately. Very worrying and upsetting - a nasty organisation.
Update: my ISP managed to sort this, but now (Jan. 17th) it has happened again. Trying to sort this out is taking huge amounts of my time - I am no computer expert and most of the stuff about how to get unblocked makes no sense to me. Can they really get away with killing private individuals' email?

Hated by spammers, loved by the rest of us.

Just read the 1 stars and you’ll understand why we love them!

bullshit site that makes there own rules and should not hold this power all my setting and DNS and PTR are good and clean as proven yet they refuse to delist it

Spamhaus have actually rendered email useless to me and many of my neighbours. All our emails are rejected, no means of remediation is shown. How the F do they get away with this, they should be unplugged NOW!

What is this shit? You flag me for sending 2-3 Mails during development? You call sending 2-3 Mails in 1h spam? My domain has been suspended cause you can't write a code that actually works.

Spamhaus: Blocking emails since forever, but can’t even make a button work to submit a form on their site. Maybe focus on your own site before playing internet cop.