Sports Direct Fitness Reviews 

quality ,marketing ,products are made inferior materials ,pathetic customer service ,a rip off ,quality of materils of tshirt and trousers not cotton ,sportdirect employ people to save money ,are arrogant .they dont reply to emails ,marketing is bad no discounts from them and maintain customer portofolio

I made a purchase on my husband's behalf of 2 Sondico rain jackets. He purchased one instore having first tried it & as there were no more available in his size I ordered two more online for him. They were advertised as plain navy & plain black, but when they arrived there were large white shoulder patches on each of the jackets, making them very distinctive (not really in a good way) from what was advertised. So this makes them completely different to what was advertised (basically false advertising) & totally misleading! Therefore we gave just a one star rating.

sportsdirect is not trustworthy or credible in the slightest. I made a purchase of products and one arrived that was not what I ordered and paid for. No one is responsible for accompanying me as a customer to solve the problem that the sportsdirect store has created by sending an incorrect item. No one from sportsdirect responds either on rinstagram or customer service. Sportsdirect has already deducted the entire purchase payments from my bank account and I also had to pay the very expensive shipping and customs tax for a garbage product that sportsdirect sent wrongly. Sportsdirect is an absolutely rubbish store and they are not credible. They never sent me a complete return shipping label with zero cost to be able to send it to the United Kingdom. Today I went to the post office and the cost is very expensive, about 80 pounds sterling,
PLEASE BUY FROM ANOTHER STORE, DO NOT BUY FROM SPORTSDIRECT

Waiting over a week for delivery. Unable to contact sportsdirect.

NEVER EVER PURCHASE FROM THEM. THEY TELL YOU DELIVERY DATE NO DELIVERY HAPPENS. CUSTOMERS SERVICES JUST LAUGH AT YOU WOULD REPLY EMAILS.
MUST BE ABSOLUTELY NO MANAGER IN THE PLACE. GO WITH ELVERYS GUYS. I WASTED MY MONEY & NO PACKET....NEVER AGAIN & I RARELY POST REVIEWS, JUST WANTED TO WARN OTHER PEOPLE.

So, I ordered 3 pairs of leggings at £30, £37 and £47.
As luck would have it I liked the £30 pair.

I returned the other 2, expecting a refund of £84. I received a refund of £67.

Somehow they returned the pair I kept along with the £37 pair.

Silly me, I naively thought an email to customer service would resolve their mistake. No, 15 emails later and I have been rudely told to, and I quote 'go to my local authority if you have a problem, no further communication will change our response'

Every time I email a different person responds, no one reads what you write as the response does not answer anything you ask. I was initially asked for photos of the product I kept which I thought would resolve things, but no, no one has even acknowledged those photos and no one can answer the question I have asked 5 times now - How can these leggings be sitting on my bed when you claim I returned them?

Utterly disgusting customer service and completely incompetent. No one person answers a chain of emails, a different person picks it up each time and does not look back at previous emails, no one answers your questions and no one will admit when a mistake is made.

The matter is now with Mastercard, I will have my money back from them, it may only be £17 they owe me but it is the principle that matters.

I have never had issues with them before, but then, I have never had need to go to their so called customer service team before. They are obviously paid to just fob people off.

Unfortunately the guy who runs this place doesn't get his reputation for nothing. I would highly recommend avoiding this and paying a little more elsewhere, I certainly will from here on in.

Update as of 14th March: After posting numerous times negatively on their Facebook page posts I received a message asking me to private message them the full details of my issue. I did so, not expecting much but to my surprise the next morning I woke up to a message telling me that me refund has been processed and it is showing as pending on my CC. I'm amazed. Yes, this issue is now sorted but WHY did it take all of this to sort it out???
WHY does it take posting publicly on Facebook to get the response required???
True of so many companies these days, you have to turn into a pest publicly before they do anything. I hate doing it, why should I have to, but if I don't I end up out of pocket.

Minus 100 stars! The worst customer service ever from a brad, they just entice you in with the good sales and stuff and don't expect to get your issues sorted out if you need to return or get a refund they'll probably make an excuse to keep your money.

In my case, the staff seem to have low IQ as they can't seem to understand what "id like to speak with a manager" means or "I've already sent you the required information but you keep asking me to send the same thing again" means. They also leave you hanging in the live chat and won't reply and will just disconnect or try to seem like they have disconnected.

I will also express my feelings on social media and youtube

My sister has a issue with a credit note and they wouldn't help her and she's left without a refund or a new credit note and her money has gone to waste

F this brand I'm no longer a customer.

Cheap prices and decent quality. Wish the refund policy was a bit better.

Absolutely shocking service. Ordered a pair of shoes from them. it was way too small. tried to return it and they are now telling me its not from their warehouse even when I provided them with the order email confirmation

I ordered a jacket that arrived damaged. When I went to returns it said contact customer services for a free return. The customer service button on the website does not work. No information comes up? The telephone number that comes up on a web search does not work either. So I paid £4.99 for delivery and now have to pay the same to return?? Not acceptable. I decent.

I tried to return a pair of Jack Wills joggers in Hemel Hemspstead branch, since the front and back material and color were clearly different. I talked to the super clever cashier and she admitted that the back and front material and color were different but they could not accept it as a faulty item!! Even the branch manager said the same thing!!! She was even more clever than the cashier. She did not understand one of the most basic things, which was definition of faulty item. They passed me to their customer service which later on I found out it was an absolute joke. The guy trying to help (!) me did not understand what I was talking about, even after repeating it for five times. I then started to think if he really was a human or one of those bots. I asked him that, and quite amazingly he said that he was a human!! To be honest with you I did not expect that. I can say that their bots are more clever than their human staff. I took the joggers to Jack Wills shop, and they said that was definitely a fault. It was quite silly that sports direct said it was not. Probably fault in their dictionary means something like joggers with a missing leg :))))) something to that extent. Now, I understand why they have such a low rating. They are absolute rubbish and they have the most rubbish customer servicce in the whole solar system. They just lie that they care about their customers. Sports direct, you are ... !

# Surjeet Singh, you are absolutely right

So pleased to see this retailer on watchdog so that members of the public can be warned to avoid this company.
We ordered football kit for grandson with latest delivery arrival stated on my order.
It was received but it never went to processing even passed the arrival date.
At this point I contacted customer service said they’d get back in 24 hours two days later they had no response from warehouse so emailed again after five days still no response.
Went to local store no good they said same company but online was a different procedure so couldn’t help.

They could not even find webchat online so they said it must have been removed but it’s not it’s still on there. If they can’t understand website how are we supposed to.
They surely can no longer can call themselves no1 sports retailer.
Customer service contact is email only if you’re lucky enough to get a reply it’s so stressful I will never buy from them again.
I consider myself to be one of the lucky ones I have received my refund but many have not.
Re-ordered my items on Monday from another retailer and arriving today Thursday that’s what I cal good service.

Wanted to know if items available online were also available at the same price in shops.
There is no option for such a query on their website.
So, I chose the order one.
Came back with a reply asking for details like Name. email address, billing address…
I wrote back saying that they did not need all such details to answer my question.

Final reply to them:
You must be ignorant to understand my question.
It's not about an order.
Since on your website, there is no option for "other queries", I used the order one so that someone intelligent can understand my question and give a simple reply: Yes or No... are items advertised at reduced rates available in stores too... you don't need my details to answer that question.
And conveniently your company does not have a customer support email or phone number.
What is the company scared of?
No need to reply as I understand the intellectual level employed by the company.
Their reply:
The review was removed and the reply received.
Our staff have read your review and we value your contribution even though it did not meet all our website guidelines.
Wrote back with another similar approach of another company in the UK….
It's hypocritical that you can't accept the reality of how your staff works.
Reminds me of a review on Trustpilot about the Car Trade Centre, they asked the customer to delete his review in order to look at his car for problems it had.
Have courage to accept n face the truth.
Best of luck.

Appalling. Bought football boots for my son (he wasn’t with me). I explained I wasn’t sure about boot size to the assistant, and then bought the wrong size boot. Returned the boots the following day -and asked for a full refund. I was refused so I got the manager involved (possibly assistant manager). What and absolute arrogant, cocky, unhelpful and shocking individual. He pointed out that has I not read the “small print” on the receipt after my purchase. I pointed out that I received the receipt after purchase and should it not have been pointed out to me in adance. He laughed in my face, was extremely sarcastic and waived me out of the store and told me to go away. Laughing rudely in my face. Please avoid this store, and this complete id**t of a man!!! Disgusting behaviour

This gym is cheap and cheerful, however it is a bit hit and miss. The pool is often closed without warning. Another wasted journey for me this evening. Disappointing to say the least.

Purchased two basketball ball hoops. Received one hoop and received garden furniture instead. I’ve been speaking with sports direct for two months and have gotten no where. Evri admitted that they only had one parcel to drop off. Even with that sports direct just ignore you and repeat themselves over and over saying they can’t help or asking you to provide them information which is delaying tactics. I’ve decided to build a case with resolver and go through small claims court.

SDIE40000102860370 order number..i order on 14/09/23 at 08:11 am.from sportsdirect Uk..Until NOW I HAVEN'T RECEIVE MY ORDER. I did email them and complaint so many times to them nothing resolve .then any one can tell what rate you will give ro this company. Thers is one converstion of email,one of the their staff told meit was delivery to my home and i wasn't there .how will that happen i order it to be collected to.my chosen store .Heatons shopping centre. You seen how did reply to me with that. Without investigating this matter..Now I'm still sure I'm didn't receive my order UNTIL NOW. IF YOU WANT PROOF, I CAN SENT ALL OUR CONVERSATION .OKAY

For a few months the disabled toilet and the men’s cubicle toilets are kept locked, be aware you have to ask like a child for them to be unlocked if you want to use them. Humiliating and unacceptable. No action after asking the executive team for a radar key lock to be fitted to the disabled toilet

After leaving a feedback on here a couple of weeks ago. Someone by the name of Rebecca from customer service, replied to me on trust pilot. Only to tell me that they cannot help me. Only the manager at Croydon branch, valley park, is able to exchange or issue me a voucher for an item that was confirmed to be purchased from "THEIR" branch using xash. (I was unable to locate the receipt). I didn't request a refund only an exchange for a larger size or a voucher I could use in "their" store. I am so very dissatisfied and disappointed at their inconsiderate and lack of empathy. Never going back there again. I rather spend my money elsewhere.

The worst customer service I have ever experienced. Despite sending me a faulty item, they refuse to pay for it to be returned. They want me to pay and will reimburse me if they feel it is faulty. Very poor practice and against distance selling guidelines. I will never use again and will not recommend to anyone