Steel City I.T Reviews 

136
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My son was having ongoing problems with his PlayStation 5 console overheating and getting the error message on screen. I contacted Steel City IT. Rich diagnosed the Liquid Metal issue. I was able to b... See more

Rated 4 out of 5 stars

Bought a high-end laptop from Richard couple days ago. Richard is a really nice seller, willing to meet halfway on issues that may arise, quickly responds, but organizational skills are a bit l... See more

Rated 5 out of 5 stars

My laptop needed a new keyboard and Rich got it replaced really quickly and for a very reasonable price. He also gave it a good clean and also gave advice for keeping it that way. He obviously knows w... See more

Rated 5 out of 5 stars

Great service. PC was picked up for repair and checked shortly afterwards, communicating throughout the process. Richard talked through my options and I decided due to the age of the setup it was not... See more

Company details

  1. Computer Repair Service

Written by the company

At Steel City IT, we specialise in the repairs others turn away. From precision micro-soldering and complex logic board diagnostics to liquid damage restoration and HDMI port replacements, we bring your devices back to life with surgical precision. Whether it’s your daily-driver laptop, a next-gen gaming console, or a cherished retro system, we use genuine parts and transparent pricing to ensure your tech stays reliable. We’re proud to serve the Sheffield community with a simple promise: professional excellence and honest, local service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(136)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super friendly and great service

Super friendly and great service! Fixed up my computer and installed a new graphics card, as well as giving it a good clean. Richard kept in contact often, sending lots of updated when he was working and letting me know everything that was going on. Helpful with lots of advice, I’ve already told people to come here if they have any PC troubles!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, Top quality service

I was recommended Steel City ICT Services by a few friends and they didn’t disappoint. I was having issues with my PC running hot and also wanted to extend my storage. I contacted Rich who was super helpful, he’d diagnosed the issue straight away and recommended ideas on upgrading my PC’s storage and airflow system. I dropped my PC off and it was all done and sorted within a couple of days. Rich gave constant updates and pictures of the work being carried out, absolute top quality work and customer service. Super friendly and extremely knowledgeable.
I would recommend these to anyone having PC issues in a heartbeat !!

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

The ideal service

Brought in a PS5 for a broken HDMI port. He fixed the problem and made an effort to explain what I had done and what he was going to do to repair it. A reliable and friendly service. Thanks for all your help.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Damaged Nintendo Switch

Damaged Nintendo Switch

I got in contact with Richard when my son damaged his Nintendo switch - he sorted the problem out really quickly and gave me a 6 months guarantee also which is added peace of mind.
Had other issues since and he has helped even when it didn’t need to be given in for him to sort. Thank you would highly recommend for any gaming hardware or even PC or laptops etc. Reallt friendly and quick service ✅

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Had some overheating issues with the PlayStation 5 making it abruptly lose power after an an hour or so sent it to rich and he got it working perfectly again within a couple of days. Keeps you updated on progress while he fixes things aswell. Highly recommend👍🏾

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Steel city IT review

I’ve used Steel City IT for a number of years and they never fail to deliver a timely and top quality service. Really good value and the job is always done to the highest quality. I strongly recommend.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Good fast service

Good fast service. All pictures forwarded on to new lap top as asked. Plus lots more. Service was quick and efficient. I would definitely recommend Steel City.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

5 star quick and reliable service

Where to begin? Since using Rich and steel City I.T for the first time earlier in 2023, I wouldn’t even consider using another service, it’s that much better than other companies and all repairs are done much quicker than I’d been quoted from CEX and GAME. Not only did Rich repair a ps5 controller with a number of issues, and custom mod another controller but he also has a lot to offer with his knowledge of the items he repairs and willingly explains how to prevent the same issue from happening.

Why wouldn’t you use him?

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Broke my hdmi port on my ps5

Broke my hdmi port on my ps5
Was going to cost £75 minimum
Anywhere else an wouldn't have had it completed within a couple of days contacted rich at steel city and immediately super friendly down to earth guy got me in that day and the console was done two days later at a cost of £50 over the moon with the service

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Had charge problems with my laptop

Had charge problems with my laptop. Took laptop to another repairer who fitted a replacement battery which RICHARD from Steel City IT spotted was fake. He replaced the battery and gave my laptop a technical check and now is problem free. Excellent fast service from an experienced guy who knows his stuff.
Would recommend highly. IAN DALE

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!! Fast reliable service at a great price!

Brilliant company to go to!

My xbox series X had a broken hdmi port in which I thought I could fix this myself, after watching YouTube I found I wouldn't be able to do that!

After some googling and seeing how much it would cost, I found that Microsoft would be charging nearly £300 just before Christmas to fix it.

So I began googling some more and found steel City I.T, I rang rich and withing 15 minutes my xbox was in his care, he was very honest and said he's very busy so may not be fixed until Wednesday the latest.
I got a call from rich and was told I could pick it up on the Monday afternoon!

Can't thank rich enough, fast reliable service at a great price!!

Would recommend to anyone!

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased an Apple MacBook from this…

Purchased an Apple MacBook from this company.

Absolute top rating, communication was above and beyond, product was as written if not better than described and the interaction for purchase was straight forward and professional.

Highly recommend this company

November 27, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look