Stonebutterfly Reviews 

465
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Shocking customer service experience and delivery lead times. Ordered in June and just received today, no indication of delay to start and given about 4 different dates. Product very nice bu... See more

Rated 5 out of 5 stars

This bed is flawless. It’s heavy and stylish and beautifully, beautifully oiled (I chose a greenish wood stain). It’s been painted with such care, it looks like a work of art. We also purchased the ma... See more

Rated 5 out of 5 stars

Quality product / Excellent service I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above... See more

Rated 5 out of 5 stars

Ordered an Eames lounge chair, I received an email from Lauren after ordering to notify me there would be a slight delay on this which I wasn’t surprised about due to Brexit, COVID etc. It was deliver... See more

3.1

Average

TrustScore 3 out of 5

465 reviews

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3.1

All reviews

(465)

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Rated 3 out of 5 stars

I've bought a chair that was in stock…

I've bough some stools from their website on April and the delivery was pretty fast. As the first experience was positive, in September I've bought another chair that was marked as "in stock" on their website but this time the item never arrived. The chair was for our business and after 3 weeks waiting for the chair I've call the company and I was told that the chair was sold out and it would take another 4 weeks to be delivered. I had to get a refund.
Very unprofessional the second experience, I felt let down.

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

Effortless from start to finish

Effortless from start to finish. I ordered a Luckington fourposter bed in Walnut, hand made in the uk, buy British every time , quality is exceptional! I would highly recommend stonebutterfly! Thankyou. Steve

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service

We purchased dining table and chairs from StoneButterfly and it really was a positive experience, they kept us informed of delivery dates and when I called to change the order about a week prior to delivery it was sorted without fuss or drama.
The quality of the products are excellent, we also opted to have the furniture assembled, which again we would recommend. The delivery arrived at the time agreed. It’s a shame that some of the bigger national stores can’t take a leaf out of StoneButterfly in terms of customer service and attention to detail.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great chair

Order and delivery all perfectly straightforward and efficient.
The chair I ordered fits in great with some older chairs I have so I was very pleased.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

I was looking for a wooden four poster…

I was looking for a wooden four poster bed for quite some time, then I came across stonebutterfly, I ordered the lockington four poster bed, to my delight I had the bed in a off white colour which goes in my room perfectly, I’m am thrilled with the quality and the look of the bed! Very happy, pictures to follow.

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service ! I’ve just took the delivery of a LC4. The driver has just assembled it as part of the white glove service.

It is so comfortable ! I recommend !

September 30, 2021
Unprompted review

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