Stonebutterfly Reviews 

465
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Shocking customer service experience and delivery lead times. Ordered in June and just received today, no indication of delay to start and given about 4 different dates. Product very nice bu... See more

Rated 5 out of 5 stars

This bed is flawless. It’s heavy and stylish and beautifully, beautifully oiled (I chose a greenish wood stain). It’s been painted with such care, it looks like a work of art. We also purchased the ma... See more

Rated 5 out of 5 stars

Quality product / Excellent service I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above... See more

Rated 5 out of 5 stars

Ordered an Eames lounge chair, I received an email from Lauren after ordering to notify me there would be a slight delay on this which I wasn’t surprised about due to Brexit, COVID etc. It was deliver... See more

3.1

Average

TrustScore 3 out of 5

465 reviews

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3.1

All reviews

(465)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So good

I’ve used stonebutterfly interiors on several occasions now and I have to say their service is second to none. Had a slight delay with my most recent purchase but with the way the world is now that is only to be expected.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great website

Great website! I ordered a bespoke cabinet for our new conservatory. I can’t even find the words. It’s absolutely stunning !

Their delivery team got it setup there.

I can only recommend!

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

So happy with my wishbone chairs

So happy with my wishbone chairs, they look amazing round my dinning table, getting excited for Christmas dinner now! Fast delivery friendly customer service. Thankyou Bee x

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a bed 2 weeks ago and it has…

Bought a bed 2 weeks ago and it has just been delivered today. I cannot describe how happy I am with it. Well worth paying for the white glove service as well as they guys put it together in no time at all.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The staff were really helpful in helping me choose my christmas dining Furnitue. Thank you Stonebutterfly.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent products

Ordered an office chair, a clock and a side table and all 3 are just perfect. Excellent built, great materials (no cheap feeling / look) & easy to assemble. Definitely will place new orders soon.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

My dining set is so fabulous

My dining set is so fabulous. And delivery was great and on time. I’d also like to give a big shout out to the guys in the office. Very helpful from start to finish.

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Love my new eames lounge chair

Love my new eames lounge chair, great quality, the leather is good quality, I would definitely order a 2nd chair, I’ve ordered many things on line this year , and most items I have have experienced delays, that being said the world is in a mess right now! Stone butterfly delivers in just over a week! Thankyou
Charles.

September 21, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid!

Definitely the worst experience I've had in the past few years.

They promise a 3-5 day delivery. It's been almost a month and I still don't have a tracking number or confirmation it's been dispatched. The products were adverstised as in stock and were desperately needed.

Their responses are slow and uninformative. It sounds like their own staff don't know what is happening.

September 14, 2021
Unprompted review
Rated 1 out of 5 stars

Delayed delivery, customer service experience poor.

Shocking customer service experience and delivery lead times.

Ordered in June and just received today, no indication of delay to start and given about 4 different dates.

Product very nice but money taken and kept for nearly 3 months. An apology but refusal to provide any credit or discount.

Would never use again. Simple.

Take your chances with this firm

September 13, 2021
Rated 5 out of 5 stars

Ordered the egg chair in grey wool

Ordered the egg chair in grey wool, so happy with how the chair looks in my kitchen lounge, I wasn’t sure whether I should or not buy the chair as it’s a real statement piece, so glad I went for it, the chair is Comfortable and great to read In, I would also recommend the white glove delivery, the gentleman was Delightful.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Superb!

Superb! Absolute pleasure to deal with. I love my new sideboard and bookcase and they made them to fit the space I had exactly. Can’t recommend highly enough.

September 2, 2021
Unprompted review

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