Sundowner Holidays Reviews 

270
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for crafting exceptional and personalized holidays, highlighting the seamless planning and execution of their trips. Many commend the staff for their professionalism, helpfulness, and passion, noting how they attentively listen to preferences and tailor itineraries to suit individual needs. The overall user experience is described as stress-free, with every detail, from flights to transfers and accommodations, meticulously handled, ensuring peace of mind throughout the journey. People appreciate that everything is taken care of, allowing them to fully enjoy their adventures and the diverse locations visited.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often describing them as memorable and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional care and... See more

User experience

Consumers find the user experience to be exceptional and seamless from beginning to end, with everything... See more

Location

People report positive experiences with location, highlighting that lodges were welcoming, comfortable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another amazing adventure with Sundowner Holidays. This is our 3rd trip with them and we would highly recommend them. Our tour was tailor made to suit us and everything was seamless from flights, hote... See more

Rated 5 out of 5 stars

A really easy company to work with. They suggested a supa schedule for us to tour Vietnam and Cambodia which we fine tuned and added too. The flights they arranged for us were exactly what we were a... See more

Rated 5 out of 5 stars

We had an amazing trip to KL and Borneo with Sundowner, the whole experience from first contact to getting back was first class, and reasonably priced for the brilliant service that you get. Lucy and... See more

Rated 5 out of 5 stars

If there were 6 stars we’d give Kat and Lucy all six! We had an excellent trip to South Africa, everything we asked for happened, and all went completely smoothly. The accommodation Was perfect for u... See more


Company details

  1. Tour Operator

Information provided by various external sources

Tailor-made holidays to Africa, Asia, India & Latin America. Holidays with a focus on owner-run & independent boutique hotels. Holidays designed by travel experts who have visited the countries and the hotels. Honest, first-hand advice on designing a holiday that perfectly suits you and the people you are travelling with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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4.9

All reviews

(270)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Vietnam holiday

We’ve just returned from our holiday in Vietnam and Cambodia which Andrew organised for us. The transfers and guides were all top quality, lovely hotels always in very good locations. Andrew suggested some unusual tours such as a street food tour by Vespa in Hue and a rice cultivation tour in Hoi An - the trip was a good balance of city and countryside, tours and free time.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

SriLanca


February 1st to 19th 2025

Hannah turned our specified itinerary for SriLanka into a bespoke tour and holiday. The small owner managed hotels were comfortable, interesting and full of character.

Sundowner’s representatives in SriLanka made the holiday run smoothly. Our driver for the duration of the holiday used his knowledge, experience and local networks to our advantage arriving at destinations at the right time, avoiding crowds and increasing chances of wildlife sightings

Overall a fantastic holiday, consequently we have no hesitation in recommending Sundowner.

Richard & Bobbie Watkins

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Costa Rica 2-week trip- amazing

Lucy at SunDowner could not have been more helpful and knowledgeable. Communication and information supplied were excellent. Everything was meticulously planned and executed. Really could not have asked for more from Lucy and the company, and would recommend them without any hesitation.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing holiday in Thailand

This is the second time we have used Sundowner to arrange our holiday. This time we went to Thailand in January 2025. Our holiday was organised by Andrew who took time to find out what we wanted to tailor make our adventure.

In Thailand everything ran smoothly with on time pick ups, very knowledgeable guides and super friendly people. Highlights in Thailand were a 3 night river cruise on River Kwai, time in Bangkok, 2 day trip to Ayutthua to see palaces and temples and beach time in the island of Koh Yaoi Noi and then onto Krabi.

A really amazing holiday thank you to Sundowner.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Memorable trip to Sri Lanka

We worked with Andrew to pull together a wonderful trip to Sri Lanka. He took onboard our requirements, budget and he added some great suggestions to make it a memorable holiday. Our in country guide was so knowledgable and really made the trip come together seamlessly and the accommodation was 1st class. This is our second time of using Sundownerholidays and we will definitely use them again.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Penang and Borneo family holiday

Sundowner was recommended to us by friends who had travelled with them to Costa Rica, and we had a similarly great experience with the firm (specifically Hannah) arranging a family trip to Penang and Borneo. It was our first trip outside Europe as a family, and a real help to have arranged this through people who really knew the areas we wanted to visit. Hannah was brilliant in coming up with an original outline and very happy to tweak it as we went through several iterations to get the holiday exactly as we wanted it. Everything worked incredibly smoothly when we were on the holiday, and we had a fantastic trip - would highly recommend both Sundowner and Borneo for a family holiday that offers a mix of wildlife, culture and relaxing.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

THANK YOU SUNDOWNERS

I was recommended Sundowners and they did not disappoint. They were genuinely interested in making our recent trip to India as special as it could be. From their office in Shoreham to their representative/driver/accomadation hosts in Kerala everything was amazing. THANK YOU SUNDOWNERS we would not hesitate to recommend you.
CAROL (Woodman)

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Borneo and KL - trip of a lifetime

Sundowner staff are amazing. I had huge problems with KLM changing my flights three times and Hannah, with the help of Cheska and James had to rearrange my plans. Brilliant staff. Travelled to Kuala Lumpur and Borneo for the trip of a lifetime. Top tip - Wi-Fi is not free in all of the lodges and even in Kuala Lumpur some places charge. Buy an eSIM before you go. Gayá island resort is overpriced - stock up on snacks before arrival.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Family holiday of a lifetime

This year we decided to take our kids to see as many animals as possible. Lucy at Sundowner made it happen for us with a magical holiday to South Africa. Everything about it was easy, from booking to execution, even adjustments to fit in a meeting with friends and an extra day due to airline complications. We've been back less than 48 hours and are already planning our next tripwith them.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Honeymoon to South Africa and Seychelles

We recently returned from the most unforgettable honeymoon to South Africa and Seychelles, all meticulously planned by Andrew at Sundowner.

From the moment we arrived, every detail felt like it had been perfectly crafted for us. Sundowner had mentioned that Garonga was a special place, but we were truly blown away when we arrived. Our night on the sleep-out deck in the bush, the enchanting star bath, and the relaxing massages were such thoughtful honeymoon touches that made the experience even more magical. The safari was everything we’d dreamed of, with stunning scenery and knowledgeable guides. We were lucky to see the big 5 and more!

The Seychelles portion was pure paradise – white sandy beaches, crystal-clear waters, and the perfect luxury resort to unwind and celebrate. The balance between adventure and relaxation was perfect, and we couldn’t have asked for a better experience.

While we did face some issues with our outbound flight and luggage, we appreciate that these were out of their control. The rest of the trip was so seamless and magical that it far outweighed any inconveniences.

We would highly recommend Sundowner and Andrew for anyone looking to plan the honeymoon of a lifetime!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Madagascar Honeymoon

After planning my wedding, the last thing I wanted to do was plan a honeymoon. But my husband and I also really wanted to have a grand adventure to Madagascar. We turned to Sundowner -- the first time my husband and I have ever booked with a travel agency -- and I'm so grateful that we did. Lucy helped us craft a perfect, stress-free trip full of the things we love (so many unique animals and amazing hiking.) Communication with Sundowner was great before we left home and we were in awe by how smoothly the whole trip went thanks to the careful planning and local drivers and guides that had been arranged for us.
I'd say that it was the trip of a lifetime, but now we are feeling even more confident and eager to explore more of the world and see more of its animals. I suspect we'll be booking through Sundowner again.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Our holiday to Namibia

Our holiday to Namibia organised by James at Sundowner Holidays was absolutely amazing. It was truly a holiday of a lifetime. Everything was perfect from The Lodges we stayed at, the food & the places we visited.
I can't recommend Sundowner Holidays more highly for expertise and service.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Personal Experience & Lovely Staff!

My experience was amazing start to finish. Lucy was so helpful with her suggestions but also listen to any specific requirements I may had. The whole process from the start has been easy and would highly recommend to anyone who would like a personal experience. I was fully able to relax and focus on enjoying my honeymoon with Lucy sorting everything. Thank you so much and would definitely be back for my next holiday.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

We booked our holiday to Sri Lanka with Sundowner and they didn't disappoint. Help & communication throughout with Jo and Kat was excellent. They accommodated our wishes into the itinerary and everything from hotels to activities worked perfectly. We had a driver/guide throughout the holiday who was excellent & we thoroughly enjoyed our trip. Fully recommend. This is the 2nd time we have used Sundowner.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Honeymoon - Safari and Mauritius

We booked our honeymoon through Andrew at sundowners, and the whole process was faultless. Very easy booking, and accommodated our changes to the default version advertised on the website - both in terms of length of stay and altering specifics, which made the whole experience very personalised. When we looked separately at the same resorts there was no way we could have done it for the same price either. On the honeymoon itself we were wowed with the quality of both our safari and beach holidays, and have recommended both of the locations to friends already! Highly recommend reaching out to see what they can do

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Vietnam Trip

We had the most fantastic trip to Vietnam with sundowners. Andrew was very personable and worked with us to ensure we had a tailor-made and varied trip to suit our family. Highlights included the street food tour in Hanoi and cooking school in Hoi An. Everything ran perfectly and all the transfers, guides, hotels and excursions were fantastic - we wouldn’t have changed a thing! This was our second trip with sundowners and it certainly won’t be our last!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Malaysian Adventures

My friend and I have just come back from the Sundowner holiday to Kuala Lumpur and North Borneo Sabah… we had a wonderful time. the trip was made especially enjoyable by the smooth running and”place linking” throughout the whole trip… transfers were executed on time and efficiently …the accommodation was excellent ….the juxtaposition of urban Kuala Lumpur with wild Borneo was brilliant … the animals and of course the Orangutans were a delight and all capped off with a luxury stay on Gaya Island …. Just perfect!

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Borneo - amazing wonderful country

The trip was so well organised. The lodges we stayed in were great. Seeing the wildlife so close was amazing. I would thoroughly recommend seeing Borneo with Sundowners, our first trip with them and thought it was exceptional. Trip of a lifetime

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing trip!

We were due a "big trip" after getting married in 2022, we called this our honeymoon trip - better late than never!
I was in the search for travel agents that could match my budget and still provide amazing experiences according to our requirements and Andrew at Sundowner holidays was able to do just that!
He created an impressive itinerary for a South African Safari adventure which ended with a beautiful relaxing Seychelles beach holiday. The trip was outstanding, everything was looked after and we could not be happier!
We were provided with all the information and little details in the trip itinerary and so pleased!
1000% recommend Sundowner holidays for any of your holiday planning!

July 5, 2024
Unprompted review

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