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Sunshine Pools Reviews 211

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Good service,prompt reply to queries,easy to order products and quick reliable delivery, thank you. Excellent range of products and clear assembly instructions.

Rated 5 out of 5 stars

Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... See more

Company replied

Rated 5 out of 5 stars

Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... See more

Company replied

Rated 4 out of 5 stars

After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... See more

Company replied

Company details

  1. Outdoor Swimming Pool
  2. Children's Store
  3. Children's Toys Store
  4. Swimming Pool
  5. Swimming Pool Supply Store
  6. Toy Store

Written by the company

Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing Value!

First rate delivery of a brilliant product. The pool filter and pump was at a bargain price-in a damaged box (found it hard to find the damage). It has already proved that our old pool filter wasn’t doing the job!
Definitely recommend Sunshine Pools.

October 28, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback.

Kind regards

Customer Services

Rated 5 out of 5 stars

HAPPY DAYS

All the staff were great ŵe where moving and they held back my order for a week still hadn't had moving date so had to cancel by the time I got a date they sold out the pool i wanted so went for the.next best thing to find out they had sold out of that too .but the young lady found me another different shape but I ordered any way to see my Grandaughters faces was brilliant ill treasure that for a long time

September 2, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and are glad you have those treasured memories.

Kind regards

Customer Services

Rated 5 out of 5 stars

Ordered a bestway pool from these…

Ordered a bestway pool from these lovely folk in August 24. Great price and very quick turnaround to delivery. Special shout out to Jane who was especially helpful in updates and support when ordering. Would use again and recommend to others.

August 28, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Customer service over the phone

Customer service over the phone, nice to be able to speak to someone and get immediate response. Very helpful chap, who resolved my purchase problem and explained the reason why I couldn’t have a different delivery address when purchasing my product on their website.

August 16, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Problems with the delivery company

Problems with the delivery company, it was sorted with the minimum on trouble

August 13, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Fantastic swimming pool!

The Intex pool that I bought is absolutely incredible, and my kids adore it, it was about four days late, due to the Dx courier having some kind of issues, but I can’t fault the pool, at half its original price it has really made our summer.

July 31, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and are glad your kids adore it.

Kind regards

Customer Services

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service

July 29, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

pool arrived in good time easy to put…

pool arrived in good time easy to put up grandchildren love and the adults too

June 25, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and are glad the whole family love it.

Kind regards

Customer Services

Rated 5 out of 5 stars

Fast easy delivery

Fast easy delivery, good price , easy to navigate website

June 24, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

would recommend

easy, quick delivery and very happy with product

June 21, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

All good

Arrived on time, great product, someone on the end of the phone when there was a question. All good

June 10, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Excellent service

June 10, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Great price with next day delivery = a…

Great price with next day delivery = a happy customer, highly recommended

May 23, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Great pool kit

Pool was delivered on time and kit complete. Instructions easy to follow. We had elected for the build firm option, but having seen the kjit, decided to do it ourselves. Money for the build was instantly refunded. Building it ourselves went smoothly, only difficult part was pushing the long poles through the liner.
Filling the pool, the top sides bulge inwards alarmingly, but quick You Tube check and this is OK. We felt this could have been mentioned in the instruction manual :)
Once completly filled the sides are straight.
We did have an issue with Error 90 - low flow, but again a phone call resolved the issue as a faulty electrode which arrived next day and sorted the issue. So pool is in use and happy days

May 2, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Very helpful

We had to collect as the pool we bought was end of stock and they were very accommodating! Would definitely use again!

April 27, 2024
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family enjoy the pool.

Kind regards

Customer Services

Rated 5 out of 5 stars

Good price, quick delivery

My above ground pool was a good price and arrived quickly (bought June 2023)

June 13, 2023
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family have been enjoying your pool.

Kind regards

Customer Services

Rated 5 out of 5 stars

Very helpful

Very helpful from start to finish, explained what we would need if going for salt version or chlorine, and how much of each.would recommend buying from them

June 20, 2023
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Lovely pool and quick delivery

Easy to assemble. Took us about 2 hours.

August 10, 2023
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Rated 5 out of 5 stars

Great pool, outstanding service

Great pool, competitive price, delivered promptly but what was outstanding was the after sales service and assistance in setting up the pool. Liz helped enormously in calculating the chemicals required for our pool and where to source them quickly. All in all, I could not recommend this company enough.

July 18, 2023
Unprompted review
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Reply from Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

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