Support Coinbase 

worst support and worst company ever... next time i'd better give my money to homeless

Hello sir/ma I’m writing on the same issues I wrote review about yesterday my name is ojo onaolapo with Case #02072136 coinbase as reopen my account for me but can still sending bitcoin out to my other wallet I’m sick and tired of coinbase there really making things worse for me if they are waiting for the bitcoin rate to fall and make me lose money before they allow me to send or receive btc kindly help me review my complain so they can fix it for me ASAP thank you

Trade safely and securely to avoid scam brokers. If there are any issues relating to financial loss at hand you can contact the revival team in my profile

on March 8th 2020
I sent 500 usdc using Camera feature to send to my coinbase wallet

0x67fe5794a429ec35305aab66f59aff43030ac2b9a2054b042a278f6445c3e02a

Instead of going to my wallet
It sent the fund into coinbase’s address and the coin never landed into mine

Due to Covid 19 I requested to have my fund back
Why keep silent
Why no answer
Do you have heart?
Or you just another chinese virus waiting to spread out to hurt people

Devil

EOS transfers not working second day in a row. What support team is doing? They keep replying with step by step instructions on how to do withdrawals instead of escalating the problem..

ON THE COINBASE SITE IT IS WRIGHT THAT THE SEPA DEPOSIT TAKE 1-2 BUSINESS DAYS.
I DEPOSIT A MONDAY AND HAVE NOTHING AFTER ONE ENTIRE WEEK. NOBODY ANSWER MY QUESTIONS, THEY SAID A "SPECIALIST" WORK ON MY CASE. I WAIT WITHOUT AN ANSWER.

COINBASE SUPPORT ARE INEXISTANT

DO NOT USE COINBASE GUYS
KRAKEN OR BISTAMP ARE BETTER

Been an upstanding customer for several years.Never violated any terms of service.

Closed my account with this random email

"Hello,

Thank you for your interest in Coinbase. Our primary goal is to make digital currency safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of achieving this goal, we are legally obligated to implement regulatory compliance mechanisms.

Upon careful review, we believe your account has engaged in prohibited use in violation of our Terms of Service and we regret to inform you that we can no longer provide you with access to our service. We respectfully request that you follow the on-screen instructions presented when you sign in to your Coinbase account to send any remaining balance offsite to an external address.

If you are currently enrolled in USD Coin rewards, you may want to wait up to 40 days before withdrawing funds to ensure you have received all eligible reward payouts. You will not be able to access these funds after account closure.

Should you have any questions or need assistance, please let us know and we'll be happy to help.

Respectfully,

Coinbase Customer Support"

So I email them,say must be a mistake,please check in to it. They respond with

"Thank you for your interest in Coinbase.

Our primary goal is to make our platform safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement regulatory compliance mechanisms.

We regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have created. Please note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address.

There are a variety of factors which have been weighed in your case, and for security reasons we are unable to elaborate on our internal decision process. Please know that we do not make these decisions lightly, and do regret losing you as a customer.

We wish you all the best in your future endeavours.

Regards,

Coinbase Support

ref:_00D6A2G0qc._5003sKUZkc:ref

which really doesn't answer a thing. Something smells funny......

THIS IS FOR COINBASE WALLET, NOT COINBASE PRO TRADINGPLATFORM!!!

I really like coinbase, its a good wallet, they support many currencies and they offer a Visa debit card that connects directly to chosen currency-wallet, like ETH wallet or BTC wallet, and exchanges directly when you pay in store or atm with the card. Also it cost under 5£ to get it.

Lovely :)

No support from the customer service team. It’s a well made app that’s hugely let down by the terrible customer service, avoid them if you can and just use another crypto trader.

Mr Alejandro Manuel Rodrigues Martins 75% control, also Kaisa OLIVERO 25% control of fake Alter Capital pay crooked sales people to cold call you and try and push CREX24 crooked crypto/bitcoin trading platform sometimes they say it’s Coinbase trading platform, all have English names but talk with a deep foreign accent , the whole network of directors, secretaries ,accountants can be traced at companies house..report to your authorities other numbers they use to cold call are...02037456880...02037451512......02037451514....02037451513
I have been cold called over 50 times

the worst thing is that trustpilot dont offer any minus stars, you would have won all of them, receiving one star here is a gold for a bad company like coinbase. This is really the absolute worst support and site I ever seen. If you are not from US,EU or UK, they wont help, even if their system does not allow for me to add a bank or credit card,
Really thanks for all the work with verification and setup and in the end you can do nothing, nobody helps, Sites like this should be shut down right away. Everybody, hands of this site.
For my person it take really long that I get upset, but stupid emails, like "we dont help, find your own solution" (this is not a joke, i can show the standard email to everybody interested) let me forget my good manners and i used the "f" word in my response to them, shouldn't have done that, but I got so angry how they treat clients

From the Netherlands PAID FOR Bitcoin worth of 3600€ and paid for that on Coinbase. The payment provider transfered the money to Coinbase and Coinbase says they know nothing because they cancelled the transaction. THE MONEY ISN'T ON THE BANK ACCOUNT! We have contacted Coinbase them and they don't help. Now contacting the bank account and seeing how we will proceed from here on. If nothing happens legal action has to be taken against them!! THEY TOOK THE MONEY AND THERE IS NO BITCOIN ON COINBASE AND THE BANK STATES THAT THE AMOUNT HASN'T BEEN CANCELLED.

I need to know today when WITH the exact date I will receive my money back on the bank account. Or you can put finally the amount that shows the bank statement that has been transfered to your company on the account on Coinbase for what I spent it for.... FOR BITCOIN. That's RIDICULOUS! Legal action if not having a response soon that makes sense will have to be taken. Thank you.

‼️RETURN ME MY TRANSFER TO MY BANK OR DEPOSIT IT INTO MY COINBASE ACCOUNT ‼️

🆘‼️THIS ITS WORST SUPPORT SERVICE I HAVE BEEN EVER WITH! NO ONE REPLY AND I NEED TO CONTACT YOU GUYS ON TWITTER! WHAT A SHAME‼️🆘
➜CASE NUMBER: 00635458

Customer support is a joke. Coinbase seemingly is trying to represent that they have a customer experience program, however they do not.

What they have are minions, whom no matter what you send them, send you back boilerplate that typically does not address the specified issue.

They, seemingly intentionally, DO NOT INCLUDE YOUR ORIGINAL MESSAGE THREAD. This means that the response you get has no context. Gee, why would they do this? If you've submitted multiple support request, good luck sorting out what's what.

Sometimes, they do not respond at all, except that you get a "Closed Ticket" response. Yes, that's right, they didn't do anything on your ticket and closed it none-the-less. There is of course no way to reopen a ticket.

Their support UI does not even show your tickets under the "view tickets" type view.

Add this together with their ridiculous bank deposit times, about a month for your funds to become usable, and pretty much their entire value proposition is a joke.

You can submit one star survey reviews of their support and it has zero response.

Trying to verify my account has been an exercise in futility! I have been trying now for over two weeks to submit my driver's license and my photo (with the required text) - to no avail. It ALWAYS says "Fail". Tried with multiple laptops, cameras and my cell phone. No luck. And customer service is an absolute joke! They take 3 - 4 days to respond; then when they do, they simply copy and paste what is found in the Q&A section which wasn't a help in the first place anyway. Then when you respond asking them for REAL help, they send the same exact response again! We have no indication that the verification process, or customer service, will be improved. If you choose Coinbase, I wish you all the luck in the world!

The company is comitting massive fraud and now under investigation by the SEC, charges and indictments for the CEO and co-conspiritors are coming. The company has reportedly STOLEN $1.1 BILLION dollars from customers over the years.

STAY AWAY FROM COINBASE IF YOU DON"T WANT TO LOSE ALL YOUR MONEY, HAVE IT LOCKED ETC....!!!!!!!!!!!!!!!! WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!