Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more
Company replied
High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more
Company replied
The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more
Company replied
Company details
Written by the company
Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.
Contact info
Snaygill Industrial Estate, BD23 2QR, Skipton, United Kingdom
- hello@swaledale.co.uk
- swaledale.co.uk
4.6
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Prebashini! We’re delighted to hear your feedback.
great quality meat and service
fresh produce, delivery service was on time, great quality meat
November 25, 2024
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.
Absolutely excellent
Great selection, and everything has been excellent.
Sausages are a world away from supermarkets and the average British high street butcher.
Cotechino is perfect.
Smoked ox tongue is soooo good.
Speedy, accurate, well packed delivery.
November 18, 2024
Unprompted review
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.
Their steaks are restaurant quality
Their steaks are restaurant quality, I've not found better.
October 28, 2024
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Paul! We’re delighted to hear your feedback.
First class
Always exceptional meat. Tender, tasty and succulent. Excellent customer service and delivery.
Highly recommended.
November 8, 2024
Unprompted review
Reply from Swaledale Butchers
Thanks so much for your review, Anne! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Estera! We're delighted you took the time to share your feedback.
Great service
Great service! 1st class product, can’t praise these guys enough. Thank you again
October 28, 2024
Reply from Swaledale Butchers
Thanks so much for your review, Stephen! We're delighted you took the time to share your feedback.
Shall be ordering againEasy to order
Easy to order, great range of produce
Arrived when promised
Beautiful flavour
October 28, 2024
Reply from Swaledale Butchers
Thanks so much for your review, Susan! We're delighted you took the time to share your feedback.
Problem with packing &customer service none existent
Problem with packing
Products arrived on time
However meat squashed in the box
Chicken looks deformed
Taste ok
The box wasn't damaged
Unfortunately looks like attention to care when packing
Wasn't available
A note to customer's who may consider buying from swaledale
Butchers
They accepted my order but when I complained about how they packaged the produce
Dpd took the hit from them even though the box wasn't damaged and also made a comment about the fact we live 53 miles away
Kinda makes sense to Shop local 🤔
October 25, 2024
Reply from Swaledale Butchers
Thank you for your feedback. We’re pleased to hear your order arrived on time and that you enjoyed the taste of the chicken.
To clarify, all our meat is vacuum-packed to ensure maximum freshness during transit. This process can sometimes result in a misshapen appearance, but this is completely normal and resolved once the product is unpacked.
Additionally, your order travelled over 53 miles through the DPD network. Some movement of the contents within the box during transit is entirely expected and reasonable. Our packaging is carefully designed and tested to keep your order secure and in optimal condition throughout its journey.
We appreciate your understanding and hope you continue to enjoy our products.
Top quality top marks
I have tried a number of different perform Swaledale Butchers and each one has been sensational.
The meat is quite simply the best I’ve ever had from Lamb to Pork to Chicken and more.
The selection is really very good and delivery is quick and well packaged.
The team obviously gave a passion for what they sell and offer r pert advise if needed.
I only wish I had discovered these guys sooner.
Absolutely top notch and takes your plate to new levels.
October 25, 2024
Reply from Swaledale Butchers
Thanks so much for your review, Nicholas! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Jo! We're delighted you took the time to share your feedback.
Reliable and quality
High quality products and very reliable and predictable delivery.
September 25, 2024
Reply from Swaledale Butchers
Thanks so much for your review, Romain! We're delighted you took the time to share your feedback.
great quality meat delivered quickly
great quality meat delivered quickly, always consistent.
September 24, 2024
Reply from Swaledale Butchers
Thanks so much for your review, Margaret! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Dave! We're delighted you took the time to share your feedback.
Best Pork Belly Ever!!
I ordered Swandale many times, it's my favorite one and for sure I would keep doing so!
September 24, 2024
Reply from Swaledale Butchers
Thanks so much for your review, Ally! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Alastair! We're delighted you took the time to share your feedback.
Beautiful meat, safe & reliable delivery
My first order has just arrived as expected, on time and without a hitch. The meat all looks amazing, and is beautifully presented - all labelled clearly, and ready for the freezer without me having to repackage. The ice packs were still well frozen, so the packaging had clearly done its job. So, whilst I'm always a bit wary of ordering meat online, I have to say that I'm well impressed. Ten out of ten from me...😊
September 20, 2024
Unprompted review
Reply from Swaledale Butchers
Thanks so much for your review, Sue! We're delighted you took the time to share your feedback.
bad experience
Couldn't find my order and didn't bother helping.
Got it delivered without any notification, the delivery driver left it outside in the hot sun.
All the food had to be cooked then and there or thrown away due to the poor delivery and service from this butchers.
Absolute horrible experience.
Staff are useless and very unhelpful.
Your poor service is continuing by breaking my freedom of speech. Shockingly bad
September 18, 2024
Unprompted review
Reply from Swaledale Butchers
Thank you for taking the time to leave your review. We're truly sorry to hear that this experience didn't meet your expectations, especially as a returning customer who is already familiar with our processes.
After looking into your order, we noticed that the email address provided was misspelt, which is why you did not receive the order confirmation, shipping updates, or delivery notifications from DPD. This simple mistake can lead to unfortunate consequences, as it did in this case. We understand how frustrating this situation must have been, but it could have been easily rectified had we been informed when you didn’t receive your confirmation email.
Given your experience with our service from previous orders, we’re surprised that this wasn’t flagged earlier, as it’s common practice to get in touch if an email confirmation doesn’t arrive. We encourage all customers to contact us directly in such situations, allowing us to promptly correct the error.
We always strive to provide excellent customer care, and while we understand this situation caused frustration, we feel it's important to avoid directing anger toward our team, who consistently work hard to assist with professionalism and dedication.
We appreciate your feedback and are committed to continuing to improve our service where necessary.
Reply from Swaledale Butchers
Thanks so much for your review, Niall! We're delighted you took the time to share your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.