Swaledale Butchers Reviews 209

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the meat, often highlighting its flavor, tenderness, and the wide variety of products available, including cuts not easily found elsewhere. The delivery service is frequently commended for being prompt, reliable, and for the careful, well-insulated packaging that ensures products arrive fresh and cold. Many people also appreciate the easy ordering process and the overall professional service provided. However, some customers experienced issues with the delivery partner, DPD, citing instances of delayed deliveries, packages left in incorrect locations, or arriving open. A few reviewers also reported receiving spoiled or bad-smelling meat, and one mentioned a rib-eye cut that was only average compared to competitors.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality meat, excellent... See more

Quality

People report positive experiences with quality, consistently praising the high standard of meat and... See more

Delivery service

Customers generally report positive experiences with the delivery service, noting that orders are delivered... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process efficient and easy,... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent service from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more

Company replied

Rated 5 out of 5 stars

The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

209 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

So glad that I found Swaledale Butchers…

So glad that I found Swaledale Butchers website the best grass fed meat I have tasted, in my opinion. Now a regular purchaser!!

August 27, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Mike! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Excellent quality and service

I’ve ordered twice from here now and the quality and the service has been flawless. Great meat, so much variety (I would love to see them stock tri-tip though!), well packed and arrives still really cold. Everyone really enjoyed all of the different stuff we cooked and I wouldn’t order meat any where else from now on.

August 28, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, James! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

We shop with Swaledale whenever we are…

We shop with Swaledale whenever we are in the UK and have been consistently, very satisfied with every aspect of our engagements with them. Deliveries arrive when they say they will and in great condition and the products we order have always been of excellent quality. Their whole chickens are particularly good. Many thanks Swaledale.

July 26, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Alex! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Top quality meat delivery each week

The boxes come well packaged, sealed and insulated. There are usually 2 - 3 ice packs inside which cool the meat sufficiently until you receive the box and can put the contents in the fridge/freezer.

As for the meat, it's top quality and I've never had any issues. They never send any frozen meat which is a huge plus.

July 25, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Andreas! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Excellent quality meat

Excellent quality meat, well-aged as appropriate, really tasty and delivered reliably. The range, flavours & diversity of sausages is outstanding !

July 25, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Richard! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Unusual Meats available

How easy it was to order, the food arrived cold and ready for freezing. l didn't want to eat this straight away and the fact that l could freeze it was a bonus.
The food looks lovely and l am waiting for some family to come down to cook Hogget (something l have always wanted to try but couldn't find where to buy it)

July 26, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Susan! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Excellent service as usual

Order delivered on chosen date. Well packaged and insulated. Excellent quality of meat as always.

July 25, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, David! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Excellent

Excellent! Especially the Korean style beef ribs. Absolutely fabulous.

July 12, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Rosalba! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Excellent as usual

Excellent as usual

July 15, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Frank! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Happy customer

Speedy delivery and delicious product

July 15, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Mrs Read! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Everything we buy has been top class

Everything we buy has been top class. Great to find a butcher we can trust.

July 15, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Andrew! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Good service

The order was received on time, well packaged. The meat was excellent quality.

July 15, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Svetlana! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Some of the best meat we have tried

Some of the best meat we have tried. Easy to use website and good delivery.

July 15, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Chris! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Lovely meat delivered on time and well…

Lovely meat delivered on time and well packaged/cooled. Looking forward to ordering again!

July 19, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Mr Fenwick! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Phenomenal as always

Phenomenal as always. Great Communication and excellent quality of products.

July 12, 2024
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Reply from Swaledale Butchers

Thanks so much for your review, Mark! We're delighted you took the time to share your feedback.

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