A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm glad Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them
Company replied
After a slow beginning, everything was perfect. I got my first mail but then no one was calling me so I called them, and on the phone, we organized the transport, so I got my bike at home! The guy who... See more
Company replied
The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.
Company replied
Company details
Written by the company
Swapfiets est la première entreprise au monde de "vélo en tant que service". Fondée en 2014 aux Pays-Bas, elle s'est rapidement développée pour devenir l'un des principaux fournisseurs de micro mobilité en Europe, avec un total de plus de 220 000 membres aux Pays-Bas, en Allemagne, en Belgique, au Danemark, en France et en Italie en septembre 2020. Le concept de Swapfiets est assez simple : pour un abonnement mensuel, les membres de Swapfiets reçoivent un vélo ou une solution de mobilité électrique entièrement fonctionnelle pour leur propre usage. En cas de besoin, un service de réparation est disponible dans les 48 heures pour réparer ou échanger directement le deux-roues sans frais supplémentaires.
Contact info
4.6
Excellent
328 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely conscientious service
Extremely conscientious customer service- highly recommend
June 28, 2024
Unprompted review
Reply from Swapfiets France
Hi Cyndy,
Thanks for the great feedback! We're glad you had a positive experience. If you need anything else, just let us know!
Team Swapfiets
Terms and conditions not clear
I think customer location should be a limiting factor for subscription.
I gave all my personal information to the customer team including my address and he assured me that they have a very active customer service. All I have to do is to book an intervention in the app and agents will be at my disposal incase of any issue.
The very first month I had a flat tire issue, I called for help and they told me that they a limited to Paris and I can't cancel my subscription either because it's a 6 month engagement though the customer service on subscription told me that I could cancel at any time.
I had to leave my location to go the Paris using public transport.
One will say it's marketing, but I think they lied to me so that I could subscribe.
If I had that information, definitely wouldn't had subscribed in the first place.
Thank you very much Swapfiets.
April 29, 2024
Unprompted review
Reply from Swapfiets France
Hi Alain,
I am sorry to hear this..
The map of our service is available on our FAQ and we usually discourage customers from registering if they live outside the service area to avoid such situations.
Could you email us at info@swapfiets.fr so we can investigate ?
Kind regards,
Emma
Very welcoming and attentive staff at…
Very welcoming and attentive staff at the shop when I went to pick up my bike, as well as on the phone earlier. Very quick and seamless service as well!
February 7, 2024
Unprompted review
Reply from Swapfiets France
Hi Corine,
We're so glad to hear the service has been up to your expectations ! 💙🚲
Emma
Very good service by Ramdane at shop.
Very good service by Ramdane at shop.
Thank you so much 👍
November 27, 2023
Unprompted review
Reply from Swapfiets France
We're glad to hear Ramdane was able to help you ! 💙
Ramdane was super nice and…
Ramdane was super nice and professional. Very good experience !!
November 21, 2023
Unprompted review
Reply from Swapfiets France
We are delighted to learn that you had a good experience in our store ! 💙
Super efficient service
Super efficient service. Explained all the necessary things about the bike
September 28, 2023
Unprompted review
Reply from Swapfiets France
We're glad to hear the service was up to your expectations! 💙
The staff at the store was…professional, attentive, and on time.
The staff at the store was professional, attentive, and on time.
The bike itself is ok. You get what you pay for.
I suggest you test ride first to be sure it's what you want before you rent.
September 8, 2023
Unprompted review
Power 1 bike not good..
July 1, 2023
Unprompted review
Reply from Swapfiets France
Hello,
We sincerely appreciate your feedback and apologize for the challenges you faced while using our Power 1 electric bike.
To better understand your experience, could you kindly specify the issues you encountered with the bike? What aspects of the bike didn't meet your expectations or requirements? Your insights will greatly assist us in identifying areas for improvement and ensuring a more satisfying experience for you and our future customers.
Best regards,
Perfect staff
Perfect staff: friendly, professional, competent, sharing accurate and relevant information.
Perfect experience, nothing wrong.
June 17, 2023
Unprompted review
Reply from Swapfiets France
We're so happy to hear you had a great experience! 💙
Staff is pretty nice and efficient but…
Staff is pretty nice and efficient but the store was often crowded with deliveroo drivers. Main pain point was the bikes I had always had small annoying issues : lock needing to be hand directed in the hole, key not coming out, brake not sturdy…
June 14, 2023
Unprompted review
Reply from Swapfiets France
Hi Joshua,
We try our best to manage the influx of customers in store so as to allow our colleagues to be able to help each person properly and for you to have the best experience possible. Unfortunately sometimes we are not able to fully control this...
Sorry to hear you had some issues with your bike that is of course not what we are trying to achieve! We always check and service the bike, before handing them out, but in rare occasions unexpected damages can occur. You can of course always contact us, so we can arrange a service appointment to fix these.
Max
The bike you are not afraid of getting…
The bike you are not afraid of getting stolen!
Some mechanical problems though.
June 4, 2023
Unprompted review
Reply from Swapfiets France
💙💙
Abusive late fees charged when THEIR…
Abusive late fees charged when THEIR PAYMENT METHOD isn't working properly.
May 25, 2023
Unprompted review
Reply from Swapfiets France
Hi Thaís,
I'm sorry to hear this, the late fees are added incrementaly after email and text reminders have been sent.
If you are experiencing issues with payment you can contact us as soon as you receive the first reminder email, before fees have been added, and we can work to find a solution and avoid such fees.
Max
Excellent Customer Service
The lady attending me was very helpful, fast and nice. Totally recommend Swapfiets.
April 19, 2023
Unprompted review
Reply from Swapfiets France
Hi Gaston, we're glad to hear you had a great experience! 💙
I didn't think it closes in Strasbourg,
I didn't think it closes in Strasbourg, city of biking in France.
March 30, 2023
Unprompted review
Reply from Swapfiets France
We're very sad to be leaving Strasbourg but unfortunately we did not have enough users in the city to offer the service we strive to provide.
Emily was fantastic At the Paris…
Emily was fantastic At the Paris location. She helped adjust the bike and have clear instructions.
March 16, 2023
Unprompted review
Reply from Swapfiets France
Thank you for your kind review, we're so happy to hear Emily was able to help you! 💙
Reply from Swapfiets France
We're glad to hear you had a good experience! 💙
Marcelo went above and beyond to fix…
Marcelo went above and beyond to fix the light on my bike so I could keep the same one. Fast, efficient, so friendly and kind. Gold star service!
February 3, 2023
Unprompted review
Reply from Swapfiets France
Hi Karen,
We're glad Marcelo was able to help you! Thank you for the feedback! 💙💙
Max
Service is very good
February 2, 2023
Unprompted review
Reply from Swapfiets France
Thank you for feedback! 🚲💙
It better to have two batteries
It better to have two batteries
Georges help good thanks
January 27, 2023
Unprompted review
Reply from Swapfiets France
Hey Atiqullah, thank you for the feedback! We will keep this in mind going forward! 💙
All perfect
It was all super easy-going, the swapper explained everything to me and was very attentive to the bike being in perfect condition!
January 26, 2023
Unprompted review
Reply from Swapfiets France
Hi Angi, thank you for your feedback! We're so happy our swappers were able to help you so well! 💙💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.