Swapfiets France Reviews 328

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.

Company replied

Rated 5 out of 5 stars

I'm glad Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them

Company replied

Rated 4 out of 5 stars

After a slow beginning, everything was perfect. I got my first mail but then no one was calling me so I called them, and on the phone, we organized the transport, so I got my bike at home! The guy who... See more

Company replied

Rated 5 out of 5 stars

The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.

Company replied

Company details

  1. Bicycle Rental Service

Written by the company

Swapfiets est la première entreprise au monde de "vélo en tant que service". Fondée en 2014 aux Pays-Bas, elle s'est rapidement développée pour devenir l'un des principaux fournisseurs de micro mobilité en Europe, avec un total de plus de 220 000 membres aux Pays-Bas, en Allemagne, en Belgique, au Danemark, en France et en Italie en septembre 2020. Le concept de Swapfiets est assez simple : pour un abonnement mensuel, les membres de Swapfiets reçoivent un vélo ou une solution de mobilité électrique entièrement fonctionnelle pour leur propre usage. En cas de besoin, un service de réparation est disponible dans les 48 heures pour réparer ou échanger directement le deux-roues sans frais supplémentaires.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

328 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Good cycle… monseir manage is very bad person.!

I lov this cycle! I lost the cycle a cople day bifore... I come for the magazin for new cycle. I pay everting ver good.
The monseir haras me… He screm to me and say I can not hav cycle to work…. His the manage of thr store in paris… His naime Lio I think…everting wus ok, but he come my face and say I no good...insult me, my friend family work and coultur… He rude and push me and my freind oltside. I say no need to tuoich but he isagresiv. Terible managmant in paris, he shuld go prison.!! I send you email say my siatution…but no reponse!

January 5, 2023
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi, I'm very sorry to hear about this. I've sent you a request for your personal details so we can investigate the situation.

Kind regards,
Lotte

Rated 1 out of 5 stars

They are a fraud

Please read carefully in case of stolen bike. I assumed we are protected with an insurance but I have to pay 720€. The person who attended me couldn’t care less and I also have to pay for the month I didn’t not have my stolen bike before being able to stop my subscription. What a fraud.

October 25, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi Gary, I'm sorry your bike got stolen, we charge 220 euros for a stolen bike and 500 euros for a battery. If you want us to check your subscription, please send us an email at info@swapfiets.fr ;)

Rated 5 out of 5 stars

Great service

Great bike, efficient service. Highly recommended.

August 25, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi Chloé!
Thank you for you message!
Really happy that your liked our service! Let us know if you need anything :)

Rated 5 out of 5 stars

Great value, awesome service

Fast, efficient, super friendly and helpful service. I walked in and rode out. Great value for the price, no commitment. Highly recommend.

July 30, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi Karen, thank you for your review, we hope you enjoy your Swapfiets !

Rated 5 out of 5 stars

The bike was great

The bike was great , helped me a lot to circulate in the city and the service was perfect

July 6, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi Marc,
So happy that you liked your Swapfiets! Let us know if you need anything!

Rated 3 out of 5 stars

Great Service, great rental price but poor non electric bike for uphill rides.

Great service so far.

However I am displeased with the bike I had rented.

The non-electric Deluxe 7 which I have rented is not suitable for city commute unless the roads are really flat.
Even when the slope is slightly upwards it becomes difficult to pedal above the 2nd or 3rd gear and the bike slows down drastically.
Steep climbs are out of question and better avoided.

It is good for crusing along flat roads and picks up speed easily and comfortably but fails to continue when the slope goes upwards even if that is at a low gradiant.

June 28, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Dear Arup,
I am sorry that you had a bad experience with the Deluxe 7...

It is true that slopes are always a challenge with non-electric bikes! How could we improve our product?

We are really keen to hearing your feedback :)

Best,

Rated 5 out of 5 stars

Simple and easy

May 3, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi Juana,

Thank you for your message! You know where to find us if you have any problem ;)

Rated 4 out of 5 stars

Respect

It was a great community everything is fantastic employees bicycle i really appreciate it your work guys so thank you again.

April 6, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Thanks Ibrahim for your feedback !

Rated 5 out of 5 stars

Good bike, good service

I have a 7 speed bike from swapfiets for 6 months now evrything work well for my day to day trip. I had to change my bike today after an accident, it was donne in 15 minutes.

April 2, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Thanks Guillaume for your feedback, we hope you are enjoying your new bike !

Rated 5 out of 5 stars

very helpful

March 12, 2022
Unprompted review
Swapfiets France logo

Reply from Swapfiets France

Hi!
Thank you for your feedback!
Do not hesitate to contact us if you need anything 💙🚲

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