A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.
Company replied
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A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.
Company replied
I'm glad Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them
Company replied
After a slow beginning, everything was perfect. I got my first mail but then no one was calling me so I called them, and on the phone, we organized the transport, so I got my bike at home! The guy who... See more
Company replied
The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.
Company replied
Swapfiets est la première entreprise au monde de "vélo en tant que service". Fondée en 2014 aux Pays-Bas, elle s'est rapidement développée pour devenir l'un des principaux fournisseurs de micro mobilité en Europe, avec un total de plus de 220 000 membres aux Pays-Bas, en Allemagne, en Belgique, au Danemark, en France et en Italie en septembre 2020. Le concept de Swapfiets est assez simple : pour un abonnement mensuel, les membres de Swapfiets reçoivent un vélo ou une solution de mobilité électrique entièrement fonctionnelle pour leur propre usage. En cas de besoin, un service de réparation est disponible dans les 48 heures pour réparer ou échanger directement le deux-roues sans frais supplémentaires.
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I lov this cycle! I lost the cycle a cople day bifore... I come for the magazin for new cycle. I pay everting ver good.
The monseir haras me… He screm to me and say I can not hav cycle to work…. His the manage of thr store in paris… His naime Lio I think…everting wus ok, but he come my face and say I no good...insult me, my friend family work and coultur… He rude and push me and my freind oltside. I say no need to tuoich but he isagresiv. Terible managmant in paris, he shuld go prison.!! I send you email say my siatution…but no reponse!

Reply from Swapfiets France
Marcelo is the most competent person at Swapfiets Sebastopol by far. That is a shame he will be leaving in a few months.
Very friendly and helpful! Mebarek was great at answering all the questions. And fast service, was in and out in 15mins.
I like much this velo,,, service men,, 🥰🥰🥰🥰🥰🥰
Please read carefully in case of stolen bike. I assumed we are protected with an insurance but I have to pay 720€. The person who attended me couldn’t care less and I also have to pay for the month I didn’t not have my stolen bike before being able to stop my subscription. What a fraud.

Reply from Swapfiets France

Reply from Swapfiets France
Fast, efficient, super friendly and helpful service. I walked in and rode out. Great value for the price, no commitment. Highly recommend.

Reply from Swapfiets France
I just received my bike and can't wait to try it out !!!

Reply from Swapfiets France
The bike was great , helped me a lot to circulate in the city and the service was perfect

Reply from Swapfiets France
Great service so far.
However I am displeased with the bike I had rented.
The non-electric Deluxe 7 which I have rented is not suitable for city commute unless the roads are really flat.
Even when the slope is slightly upwards it becomes difficult to pedal above the 2nd or 3rd gear and the bike slows down drastically.
Steep climbs are out of question and better avoided.
It is good for crusing along flat roads and picks up speed easily and comfortably but fails to continue when the slope goes upwards even if that is at a low gradiant.

Reply from Swapfiets France
Very good service with Andréa!
Thank you
Philippe

Reply from Swapfiets France
It was a great community everything is fantastic employees bicycle i really appreciate it your work guys so thank you again.

Reply from Swapfiets France

Reply from Swapfiets France
I have a 7 speed bike from swapfiets for 6 months now evrything work well for my day to day trip. I had to change my bike today after an accident, it was donne in 15 minutes.

Reply from Swapfiets France
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