It is a shame you decided to take the escooter out of the market. I really liked the product and hope you bring it back soon. On the other hand, service as usual is excellent. Davide and Tatiana as... See more
Company replied
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See what reviewers are saying
The worst company ever, they did not tolerate me because I could not pay my October bill, even though I have been a customer of theirs for more than 4 years, I will cancel my subscription with them as... See more
They picked up my bike quickly and kindly. However, I am very disappointed that the service closes in Milan. I am an early client and I have always spread the service, and I think think you really did... See more
Company replied
The employee of Swapfiest, was experienced, and got ready the bicycle quickly. Answered all my questions patiently. But I don't remember her name. She responsiblely did her job.
Company replied
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Written by the company
L'abbonamento per bici | Assistenza gratuita - sempre e ovunque | Vogliamo rendere le città più vivibili
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This guy was very good
This guy was very good, good communication skills. Helpful
April 20, 2021
Unprompted review
Reply from Swapfiets Italia
We are happy hear that 🙂 Thanks 💙
Quick setup and delivery, comfortable bike!
Great experience with appointment schedule, bike setup and delivery at the Milan store.
I have opted for a Deluxe 7 which I fond very comfortable and easy to use.
April 16, 2021
Unprompted review
Reply from Swapfiets Italia
We are happy to hear that 💙 Thanks 🙂
It was amazing
April 2, 2021
Unprompted review
Reply from Swapfiets Italia
Thanks Naeem, it is a pleasure to satisfy our customers 💙
Top service as always
March 27, 2021
Unprompted review
Reply from Swapfiets Italia
Thanks for the review! Means a lot.
Best,
Tom from Swapfiets
Number 1
In time and very efficient!
i had a problem with the front wheel, but Swapfiets brought me a new bike right out of my place.
March 25, 2021
Unprompted review
Reply from Swapfiets Italia
Great to hear you enjoy the bike and the service!
Best,
Tom from Swapfiets
Good bike but not so agile
Very good bicycle but I am afraid it won't suite milan life style, I mean bike rides between traffic jam. Maybe it is not the best in agility moving between the cars, but I will see using it
March 6, 2021
Unprompted review
Reply from Swapfiets Italia
We are happy that you like our bikes :)
Ottimo staff help full great experience
Ottimo staff tecnico had great experience with staff
February 8, 2021
Unprompted review
Reply from Swapfiets Italia
Grazie mille :)
I used an e-bike Power 7 a month and…
I used an e-bike Power 7 a month and half but one day it didn’t work, the battery was ok and everything was fine with it but power button was not working I guess because it didn’t start anymore for some reason. I took it to the Swapfiets shop to repair it but they took it away from me because they said that they didn’t have other bikes and they were not able to repair it. They just canceled my contract without asking me or discussing about it. No explanations no other offers or something. Very bad experience.
Also i am adding this because i had already payed one month subscription of january of which i used half and they said that they would return rest of the money but they didn’t. I had to call three times and go to office again to cancel my SUBSCRIPTION and get my money back AFTER TWO MONTHS!!!
Swapfiets in Milan
January 14, 2021
Unprompted review
Reply from Swapfiets Italia
Hi :) Unfortunately technical errors can happen with electric bike models. If we have not been able to replace your bike it is because we currently do not have availability for electric bikes yet. We have canceled your contract in order not to incur incorrect future payments :)
Realy nicely condition I like it this…
Realy nicely condition I like this bike 🚲
January 12, 2021
Unprompted review
Reply from Swapfiets Italia
Thank you :)
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