I never received our free gift also one of Items I had returned I’ve not had any contact from them I called and I have sent several emails to get a refund very poor customer service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased 2 items i received one of them they were for my grandson to take on his holiday a backpack and a holdall both matching (chucky) so i messaged and said i had only one item and that the hold... See more
Very easy to order. I had a bit of a problem, I emailed swolit who replied within a very short time, offered me a replacement straight away, kept me updated with delivery. Item received was lovely... See more
Company replied
Can't fault the quality of these bags and the customer service. Although I initially received the wrong bags in error, this was rectified very promptly by Mike via WhatsApp link on their website - ret... See more
Company details
Written by the company
Here at Swolit.co.uk we try to exceed customer expectations, our customers come back time and again as they know they will receive quality products with Short Delivery times at realistic prices. If you are local to our Liverpool warehouse then please call in for a Cappuccino to see who we are and what we do :)
Contact info
SWOLIT Handbags, Dairy Business Park, L9 7BH, Liverpool, United Kingdom
- 0151 452 6684
- info@swolit.co.uk
- swolit.co.uk
3.8
Great
865 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not yet recieved the Elvis bag I…
I have not yet recieved the Elvis bag I ordered which is due ti be paid for
September 24, 2025
Bag not dispatched 11 days after order
I ordered bag 1 Sep. It said bag would be dispatched 1 - 5 days. When I tried to call 10 days later the phone line said not in use and got automated email response. About to get my credit card company to put stop on transaction as not sure its legit. If it is then it's terrible customer service.
September 10, 2025
Unprompted review
Hasn’t arrived
Gut notification of shipping 2 September. Tracking says cancelled two minutes later. No parcel no response when I’ve emailed.
September 2, 2025
Good quality bag and excellent customer service
Good quality bag at a reasonable price. I love the Tullio style, it is a great size and shape. Not too big or too small, versatile as has a crossbody strap as well as a top handle. I needed it in a hurry and Swolit's customer service was excellent. They went above and beyond to make sure it arrived in time and that I was happy with it. It's the third time I have ordered from Swolit and I would definitely be happy to order from them again.
September 4, 2025
Unprompted review
My order hasn't arrived
My order hasn't arrived, and having sent numerous emails and WhatsApp messages, there has been no response,just automated emails, furthermore they have my money, and I have no handbag, this is a very unreliable company
August 26, 2025
Unprompted review
The bags are really nice crap crap crap customer service
The bags are really nice, however Customer Services is appalling, I returned some bags and sent them the receipts, WhatsApp them the receipts emailed them the receipts, spoke to them sent them emails, I’m wondering if the company has changed hands because before they used to be really helpful and now I’m really unsure about what’s happened I haven’t got my money back, I haven’t got a response, but the bags are nice
July 1, 2025
Unprompted review
Easy to order
Easy to order, item arrived and as described and pictured. Pleased with purchase
August 6, 2025
Ordered 22th July still not received…
Ordered 22th July still not received the wallet to late now as wanted for a birthday present 😡
July 30, 2025
Charged postage double the first class…
Charged postage double the first class post but didvnot receive for 10 days. Even that delivery was after the reminder.
July 30, 2025
Still haven’t received a Order I placed…
Still haven’t received a Order I placed on the 21 July sent emails messages on what’s app to find out where my order was after days of messaging finally got told my order was missing and would receive a replacement which am still waiting for so unless your willing to wait ages for a order that doesn’t turn up and days for a reply th3n shop elsewhere
July 30, 2025
Haven’t received yet
July 16, 2025
Definitely would recommend
Very good quality, excellent customer service, amazing prices. Bought several times and always happy with my order. Delivered by Amazon - always late but that's not the seller's fault. Will definitely order again
June 6, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.