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Rated 1 out of 5 stars

I never received our free gift also one of Items I had returned I’ve not had any contact from them I called and I have sent several emails to get a refund very poor customer service

Rated 1 out of 5 stars

I purchased 2 items i received one of them they were for my grandson to take on his holiday a backpack and a holdall both matching (chucky) so i messaged and said i had only one item and that the hold... See more

Rated 5 out of 5 stars

Very easy to order. I had a bit of a problem, I emailed swolit who replied within a very short time, offered me a replacement straight away, kept me updated with delivery. Item received was lovely... See more

Company replied

Rated 5 out of 5 stars

Can't fault the quality of these bags and the customer service. Although I initially received the wrong bags in error, this was rectified very promptly by Mike via WhatsApp link on their website - ret... See more

Company details

  1. Handbags Shop
  2. Bag Shop
  3. Leather Goods Manufacturer
  4. Leather Goods Store
  5. Leather Goods Wholesaler

Written by the company

Here at Swolit.co.uk we try to exceed customer expectations, our customers come back time and again as they know they will receive quality products with Short Delivery times at realistic prices. If you are local to our Liverpool warehouse then please call in for a Cappuccino to see who we are and what we do :)


Contact info

3.8

Great

TrustScore 4 out of 5

865 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These bags are fantastic.

These bags are fantastic, i have about 7 of them in different colours and styles. They always look smart but with a boho vibe. I recommend them to all the people who compliment them, and that's a lot. Love them!!

October 4, 2024
Rated 1 out of 5 stars

they don't respond!

I have contacted this company now 4 times! they will NOT respond. I have used WhatsApp, live chat and email yet still no response. It was regarding an order I placed with Debenhams for one of their bags. They won't even reply to Debenhams! shocking customer service.

October 9, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service. Slow delivery. Order out of stock

The bags look absolutely great on the website. Unfortunately delivery is very slow. It’s been a week & they still haven’t dispatched my order. In fact I received an email today to tell me that one of the items is now in fact out of stock.

It’s very frustrating that the communication was so slow, especially as the bag had been ordered for a holiday.

Definitely won’t be using them again.

I appreciate that these things happen but to wait a week to receive any kind of communication is extremely poor customer service.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Bought 2 leather wallets as Christmas…

Bought 2 leather wallets as Christmas presents and both are made from beautiful supple leather. I am sure that the recipients will be delighted with them. Arrived very quickly and beautifully presented in gift boxes. Will definitely buy more leather goods from here.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Horrific service

Horrific service
Chasing up replacement for broken case used once since April
No replies to phone calls
Emails
Chat

Absolute joke no aftercare

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company for…

I highly recommend this company for good quality bags,I can’t thank them enough for going above and beyond with their service and show you the depth of the bag you’re buying .
Personally I would like to thank Mike for his patience and professionalism.
Also very fast delivery.
👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOUD

AVOID AVOID AVOUD
I ordered a bag,sent me the wrong bag. They offered a small discount to keep. I declined and returned via Royal Mail. I waited a month for refund. I emailed twice to chase refund they deducted money out of my account instead of refunding me. I changed my credit card and contacted my bank to raise a dispute. Not worth the headache. They ignored my email when I challenged the deduction without my permission.

June 3, 2024
Unprompted review

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