Team Feet Reviews 179

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Beware! Using this company in the uk will mean you pay an additional unexpected VAT/import duty bill which they will not tell you about

Rated 3 out of 5 stars

The correspondence is a little confusing. I paid for early shipping. Then I made another order a couple of days after. Then I was informed both orders would be sent on the 15th of April. When I questi... See more

Rated 5 out of 5 stars

Great and quick communication, awesome design skills and super fast shipping. Product looks exactly as expected and I know are good quality as have socks from 5 years ago that are still going strong.... See more

Rated 5 out of 5 stars

Great communication fast responces and products were beter that i expected. Really pleased . So many people commentes and asked who made them i have allready refered a handfull of people. Thankyou i... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

The only custom socks built to handle the demands of modern teams, both on and off the field. We're on a mission to take custom socks to the next level. Join the team.


Contact info

3.6

Average

TrustScore 3.5 out of 5

179 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Our first order just didn't appear

Our first order just didn't appear - much emailing before including trying to take up one of the many offers whilst we were eligible were also not acknowledged.
Querying why the Track'n Trace pointed to another city was not explained and as the 'delivered' notification produced no package, it was then our task to track down where the package went. In summary, we were not provided with the correct T/T number but met a great Rugby club in the North Island!
Upon requesting a re-order the experience was opposite, frequent automated emails with the T/T number and a priority delivery ensuring arrival early.
This suggests that the first order never made it past the payment inbox.
The products appear to be good quality, if the sizing is quite small. We look with interest to see if this project, run as a fundraiser, will require another order... where we hope we will have experience B and not A!

July 5, 2021
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Reply from Team Feet

Apologies for this mixup guys. We recently migrated to a new purchase order software package and unfortunately ended up with one or two duplicate purchase order numbers.

It was purely coincidence that your duplicate also happened to be another NZ order, but yes this gave the impression that your order had progressed further than it had.

We're fully migrated now so there's no chance of this happening again.

With regards to sizing, the socks are designed to hold tight as they are built for performance (excess stretch is bad). They will relax gradually with use.

Appreciate the feedback 😊

Tim

Rated 5 out of 5 stars

Great service

Great service with good use of initiative on designs and really quick response times. Also a very intuitive website to use.

June 3, 2021
Rated 5 out of 5 stars

Sample Order

I ordered the samples (classic crew, premium full sub and premium crew) and I was pleased with the estimated time of arrival. Still looking into one final design but so far, so good.

February 10, 2021
Rated 5 out of 5 stars

Extremely happy with my order

Extremely happy with my order! I wasn’t sure how my logo was going to go on socks but you guys nailed it.

Love the fit of the premium crew! Such a comfortable socks with all the cushioning and bands. Perfect for that next level training sock.

Very glad I found you guys and will definitely use you again!

December 22, 2020
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Reply from Team Feet

Thanks Natasha, it was a pleasure working with you. Enjoy your socks!

Rated 5 out of 5 stars

Good quality socks

Good quality socks and great communication for the ordering process. They have been very popular with our club members and are selling fast even though they are not a part of a mandatory uniform.

December 8, 2020
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Reply from Team Feet

Many thanks Fiona, we loved creating your knee highs!

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