Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
- Property Management Company
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
4.5
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenant Shop
Good Afternoon Fletcher,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience and will make sure to pass on your kind words.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Very informative and helpful
February 3, 2025
Reply from Tenant Shop
Good Afternoon Bernice,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Mable,
Thank you for leaving a 4 Star review for Tenant Shop. I’m pleased to see that on the whole, you were happy with the service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate if you could take the time to provide me with more information on what we could do to achieve a 5 star review in the future.
If you would like to discuss this further, or have any questions, please feel free to contact me directly on 0203 823 9359. Hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Really helpful in getting services…
Really helpful in getting services lined up before the moving date.
February 4, 2025
Reply from Tenant Shop
Good Afternoon,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Good service
Very helpful as this was first time we needed to connect to utilities, WiFi etc.
January 25, 2025
Reply from Tenant Shop
Good Afternoon Mark,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience and will make sure to pass on your kind words.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Arturo,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Great
Have found Tenant shop very helpful with my move . They have helped me deal with everything and made everything less stressful
February 1, 2025
Reply from Tenant Shop
Good Afternoon Julia,
Thank you for leaving a 5 star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from our media team and appreciate you taking the time to provide your feedback.
If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355. Wishing you all the best for the future!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Tenant shop offered me expertise advice…
Tenant shop offered me expertise advice on electricity, gas and broadband providers and connected me with the providers. It made my move in a lot easier. Great professional customer service.
January 30, 2025
Reply from Tenant Shop
Good Afternoon Peter,
Thank you for leaving a 5 star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Sajid,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Very helpful explained well
January 29, 2025
Reply from Tenant Shop
Good afternoon Paul,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Good service and very helpful
Good service and very helpful. I can’t give 5 stars because no one is perfect
January 28, 2025
Reply from Tenant Shop
Good Afternoon Dean,
Thank you for leaving a 4-star review for Tenant Shop. I’m pleased to hear that you were happy with the overall service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate it if you could provide me with more information on how we could achieve a 5-star review in the future.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9355. I hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Prices and choices offered were great
Prices and choices offered were great, no pressure, very helpful at a stressful time ******
January 27, 2025
Reply from Tenant Shop
Good Afternoon Jane,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Sarah– Tenant Shop Customer Service Team.
Recent call.
just received a call from one of the advisors to talk about my future move and services you provide.
I get the gist of the services and convenience for tenants behind it, but the person kept interrupting me for the entirety of the call, instead listening to my question or what i had to say.
It's ridiculous that you have to tell off a grown up person.
January 27, 2025
Unprompted review
Reply from Tenant Shop
Good afternoon Denis,
Thank you for leaving a review for Tenant Shop and discussing this with me in more detail on the phone earlier today. I'm sorry your experience with Tenant Shop was not entirely positive. I have listened to the call recording and want to reassure you that the necessary feedback will be provided to the people within Tenant Shop to make sure that we are providing the best service possible for tenants like yourself in the future.
I have sent you a follow-up email as we discussed in the call today.
If you require any assistance from Tenant Shop in the future, please feel free to contact Tenant Shop on 0203 823 9355, and I will be happy to assist in any way possible. Wishing you all the best for the future in your new home!
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Sonia,
Thank you for leaving a 4-star review for Tenant Shop. I’m pleased to hear that you were happy with the overall service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate it if you could provide me with more information on how we could achieve a 5-star review in the future.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9355. I hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Good service
January 17, 2025
Reply from Tenant Shop
Good Afternoon Haneen,
Thank you for leaving a 4-star review for Tenant Shop. I’m pleased to hear that you were happy with the overall service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate it if you could provide me with more information on how we could achieve a 5-star review in the future.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9355. I hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Gary,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience and will make sure to pass on your kind words.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Very detailed and excellent explanation
January 23, 2025
Reply from Tenant Shop
Good afternoon Ciju,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Zero respect for consumer’s time
Zero respect for consumer’s time. Jumped into their sales pitch without finding out of it was a good time for me to have an extended call. Scheduled a call back, which they didn’t bother doing.
January 20, 2025
Reply from Tenant Shop
Good Morning Mindy,
Thank you for leaving a review for Tenant Shop. I'm sorry to hear that you were not entirely happy with the service you received from ourselves. I'm conscious about giving you a call to discuss your experience in more detail, as I appreciate it may not be a convenient time to discuss this further.
I would like to gather more feedback from yourself, but in the meantime will listen to the relevant call recordings and ensure that we provide the necessary feedback. We are always looking for ways to improve our services moving forward, so we do really appreciate you highlighting this to us.
If you would like to discuss this in more detail, please feel free to contact me directly on 0203 823 9359, and I will be happy to talk about this further. Hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Harassment central
Harassment central. Endless harassing calls and texts. Will not stop when you ask them to. Cannot reply to their endless texts.
January 22, 2025
Unprompted review
Reply from Tenant Shop
Good Afternoon Craig,
Thank you for leaving a review for Tenant Shop. I’m sorry to hear about your experience with Tenant Shop and any distress this may have caused you.
We would like to investigate this in more detail and make sure you do not receive any further calls from Tenant Shop. Unfortunately, I cannot action this as I am not able to locate you on our system from just a name and would require more identifying details to do so. If you would like to get in touch and provide me with more information, allowing me to look into this further, please feel free to contact me directly on 0203 823 9355. Hope to hear from you soon!
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Gave help I needed for home move.
Helped with a seamless home move, especially with the best broadband and energy bills.
January 20, 2025
Reply from Tenant Shop
Good Morning Isa,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Sarah- Tenant Shop Customer Service Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.